Operations centre lead Work, Jobs in Lincoln, Eng (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
Assistant Manager
Tipsy teapot bar & restaurant —Lincoln
- £32,000 - £34,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
4h
Front of House Manager
Whisby Garden Centre Ltd —Lincoln
- From £14 an hour
- Full-time
- Hospitality
- Supervising experience
- Human resources
- Employee discount
Quick apply
1d
Senior Sales Manager
Siemens Energy —Lincoln
- Full-time
- Salesforce
- Microsoft Office
- Travel
- Annual leave
Level 2 Security Operations Centre Cyber Security Analyst
CyberShadows —Lincoln
- From £40,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
- Free parking
Quick apply
Assistant Warehouse Manager
J Parker's Garden Centres —Sleaford
- £30,000 - £32,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Store discount
Quick apply
10d
Head of Capital Projects
Greencore Group —Worksop
- Full-time
- Engineering
- Communication skills
- Employee discount
- Life insurance
8d
SAP Finance Governance and S4E Specialist
Siemens Energy —Lincoln
- Full-time
- Profit sharing
4d
Lead Retail Volunteer 1 (Lincoln Carlton Centre)
Barnardo's —Lincoln
- Call to connect
- IT
- Communication skills
- Store discount
- Employee discount
Security Sales Specialist
Digital Space —Newark-on-Trent
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Free parking
- Work from home
Quick apply
12h
GENERAL ASSISTANT
BaxterStorey —Retford
- £12.71 an hour
- Weekend availability
- Serving
- Hospitality
- Restaurant experience
- Employee assistance programme
- Employee discount
14h
Pharmacist Manager
Well Pharmacy —Newark-on-Trent
- Up to £27 an hour
- Monday to Friday
- Management
- Employee discount
Nursery Manager
Startright Nursery —Grantham
- £30,160 - £35,000 a year
- Full-time
- Childcare
- Management
- English
- Free parking
- Health & wellbeing programme
Quick apply
9d
General Assistant
BaxterStorey UK —Retford
- £12.71 an hour
- Weekend availability
- Serving
- Hospitality
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
1d
Senior Structural Engineer - Building Engineering
Tetra Tech —Newark-on-Trent
- Master's degree
- Communication skills
Early Years Practitioner - Part Time
Doncaster College —Scunthorpe
- £12,636.28 - £24,248.00 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
4d

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Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Quick apply

Refine Your Search

operations centre lead jobs in lincoln, eng

Customer Service Team Leader (12 month contract)

Assistant Manager

Front of House Manager

Senior Sales Manager

Level 2 Security Operations Centre Cyber Security Analyst

Assistant Warehouse Manager

Head of Capital Projects

SAP Finance Governance and S4E Specialist

Lead Retail Volunteer 1 (Lincoln Carlton Centre)

Security Sales Specialist

GENERAL ASSISTANT

Pharmacist Manager

Nursery Manager

General Assistant

Senior Structural Engineer - Building Engineering

Early Years Practitioner - Part Time

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