Guest experience & operations assistant Work, Jobs in Swanage, Dor (with Salaries)

Guest Experience & Operations Assistant
Nemesis Properties —Portland
- Up to £15 an hour
- Full-time
- Hospitality
- Customer service
- Driving
Quick apply
4d
Assistant Manager
Nicholas James Deli —Poole
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Seasonal Assistants
Bournemouth Oceanarium —Bournemouth
- Part-time
- Hospitality
- English
- IT
- Employee discount
Accommodation - Accommodation Supervisor - HK1
Parkdean Resorts —Sandford
- £13.97 an hour
- Weekend availability
- Supervising experience
- Resort
- Store discount
- Employee assistance programme
Quick apply
Front Of House Assistant
The Botanist —Bournemouth
- £11.25 - £12.71 an hour
- Part-time
- Bar
- Restaurant
- Employee discount
2d
Hotel General Manager
Alfa Holiday Group —Bournemouth
- £50,000 a year
- Weekend availability
- Hospitality
- English
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
3d
Assistant Restaurant & Bar Manager
Makla Limited —Bournemouth
- From £27,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
6d
Food and Beverage Assistant
New Forest Collection —Lyndhurst
- £11.77 - £14.24 an hour
- Part-time
- Hospitality
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
JRK Restaurants —Poole
- £29,500 a year
- Full-time
- Hospitality
- Fast casual restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Trainee Assistant Pub /Restaurant & Hotel Manager(s) Live in
The Fisherman's Haunt —Christchurch
- From £18,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Assistant General Manager
Dancing Moose - Poole —Poole
- From £31,400 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
8d
Holidays Cottage Cleaner
National Trust —Swanage
- £12.75 an hour
- Weekend availability
- Free parking
- Employee assistance programme
12d
Gatherings Co-ordinator
Home Grown Hotels —Lyndhurst
- £13.61 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Bar Supervisor/Assistant Manager
Run Ashore —Bournemouth
- £13.50 - £14.00 an hour
- Part-time
- Hospitality
- Bar
- Supervising experience
- Employee discount
Quick apply
2d
Guest Service Assistant Summer staff
Holiday Inn Bournemouth —Bournemouth
- £12.71 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Bar Manager
Bournemouth Beach Bar —Bournemouth
- £13 - £15 an hour
- Temporary
- Bar
- Management
- Organisational skills
- Flexible schedule
Quick apply
11d
Duty Manager
Moorhill House Hotel —Burley
- £30,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
7d
Spa Manager
The NICI Lymington —Lymington
- Full-time
- Management
- Hotel
- Organisational skills
- Employee discount
Quick apply
10d
Seasonal Laundry Assistant
Waterside Holiday Group —Weymouth
- Up to £12.71 an hour
- Temporary
- Free parking
- Employee assistance programme
Quick apply
1d
Assistant Restaurant Manager
The NICI Lymington —Lymington
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
7d

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guest experience & operations assistant jobs near swanage, dor

Guest Experience & Operations Assistant

Nemesis Properties
Portland

Quick apply

Job details

Full-time
Up to £15 an hour
4 days ago

Benefits

On-site parking

Qualifications

Hospitality
Driving Licence
Customer service
Driving
Organisational skills
IT
Guest services
Communication skills
Hotel experience

Full job description

Guest & Property Operations Assistant

Full Time | Portland, Dorset
Driving Licence Essential

About the Role

We are looking for a proactive and organised Guest & Property Operations Assistant to join our growing team. This is an exciting, hands-on role supporting the day-to-day operation of Crabbers Wharf, a luxury waterfront holiday cabin development, while also providing administrative support for the residential and commercial property portfolio managed by Nemesis Properties.

This is a varied hybrid position that combines guest services, operational coordination, property administration and on-site support. No two days are the same, making it ideal for someone who enjoys working in a fast-paced environment, solving problems and delivering exceptional customer service.

Working closely with the Property Manager, Housekeeping and Maintenance teams, you will play a key role in ensuring our holiday guests receive an outstanding experience while helping to coordinate the smooth running of our property lettings operation. As the business continues to grow, there will be opportunities for the successful candidate to develop and progress within the role.

Working Hours

Monday to Friday: 8:30am – 5:00pm
Saturdays: 10am – 2:00pm (on a rota basis)
Participation in the out-of-hours on-call rota is required.

Key Responsibilities

Guest Experience

Act as the first point of contact for guests, visitors and enquiries at the Tourist Information Centre.
Welcome arriving guests and assist with check-ins and departures.
Handle telephone calls, emails and guest enquiries professionally and efficiently.
Resolve guest issues promptly to ensure an exceptional customer experience.
Support guest activities, including the use of site facilities such as kayaks and the pontoon.

Operations & Site Coordination

Coordinate the daily activities of the housekeeping and maintenance teams.
Assist with rota planning, staffing coordination and operational scheduling.
Carry out equipment, stock and supply checks.
Monitor bookings, arrivals, departures and daily operational activity.
Provide on-site operational support across the development.
Coordinate contractor visits and site access.
Maintain a visible and approachable presence throughout the site.
Identify, report and escalate any maintenance, health and safety or operational concerns.

Property Administration

Provide administrative support for the management of holiday and residential rental properties.
Maintain accurate records and ensure company systems are kept up to date.
Monitor emails and communications, ensuring enquiries are responded to promptly.
Assist with payroll preparation, basic accounting tasks and operational reporting.
Ensure issues are logged, tracked and followed through to completion.

On-Call Responsibilities

As part of the role, you will participate in the business's out-of-hours on-call rota.

This includes:

Carrying the on-call phone during your allocated rota periods.
Responding to guest or property-related issues outside normal working hours.
Attending site when required to resolve urgent operational matters.

Participation in the on-call rota forms part of the overall role and remuneration package.

Essential Skills & Experience

We are looking for someone who has:

Experience within hospitality, customer service, administration or operational roles.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple priorities.
A proactive, flexible and positive approach to work.
The ability to work independently while also contributing effectively within a team.
Confidence in dealing with a wide range of people, including guests, members of the public, contractors, housekeeping staff and senior management.
Excellent attention to detail and record-keeping skills.
The ability to remain calm, professional and solution-focused under pressure.
A full UK driving licence.

Desirable Skills

It would be advantageous if you have experience in:

Holiday lets, property management or the leisure industry.
Staff rota planning and scheduling.
Basic accounting or payroll administration.
Property management or booking systems.

What We're Looking For

The successful candidate will be friendly, approachable and highly organised, with a genuine passion for customer service. They will enjoy taking ownership of tasks, working across multiple areas of the business and contributing to a high-quality guest experience while supporting the smooth operation of a growing property portfolio.

Pay: Up to £15.00 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

guest experience & operations assistant jobs in swanage, dor

Guest Experience & Operations Assistant

Assistant Manager

Seasonal Assistants

Accommodation - Accommodation Supervisor - HK1

Front Of House Assistant

Hotel General Manager

Assistant Restaurant & Bar Manager

Food and Beverage Assistant

Assistant Manager

Trainee Assistant Pub /Restaurant & Hotel Manager(s) Live in

Assistant General Manager

Holidays Cottage Cleaner

Gatherings Co-ordinator

Bar Supervisor/Assistant Manager

Guest Service Assistant Summer staff

Bar Manager

Duty Manager

Spa Manager

Seasonal Laundry Assistant

Assistant Restaurant Manager

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