Customer experience coordinator Work, Jobs in Wales (with Salaries)

Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
Community Development Coordinator - South Wales
Parkinson's UK —Wales
- £36,527.06 a year
- Full-time
- English
- Travel
- Communication skills
12d
Business Development Coordinator
Knights Construction Group —Wrexham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Commercial Training Coordinator - Part Time
The Skills Centre —Cardiff
- £26,000 - £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
3d
Business and Administration Coordinator
Gwynedd Council —Caernarfon
- £34,434 - £36,363 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- English
5d
Customer Care Administrator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Care Coordinator
Helping Hands —Cardiff
- £28,875 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Administration & Procurement Coordinator
Gower View Foods Ltd —Llanelli
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
Temporary Travel Service Manager
Voel Coaches Ltd —Rhyl
- £16 an hour
- Temporary
- Hospitality
- Sales
- Customer service
Quick apply
4d
Business Development Coordinator
Siderise Insulation —Maesteg
- From £26,500 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Office Administrator/Sales
Star Multifuels —Ammanford
- £24,420 - £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
8d
Showroom & Social Media Coordinator
Sapphire Windows & Doors —Milford Haven
- From £20,000 a year
- Monday to Friday
- Social media management
- Customer service
- Bachelor's degree
- Free parking
Quick apply
Project Coordinator
SMS —Cardiff
- £0.01 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Quick apply
2d
Project Coordinator
Smart Metering Systems —Cardiff
- £27,977.04 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
2d
Accounts Payable Coordinator
TSC Subsea —Swansea
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Accounts & Office Co-ordinator
GMI Electrical Ltd —Nelson
- £13 - £15 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Accounting
- Flexible schedule
Quick apply
4d
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills
E-commerce Operations Coordinator
Loaded Dice Ltd —Sully ED
- £25,000 - £30,000 a year
- Full-time
- Customer service
- In-person
- Phone etiquette
- Free parking
- Employee discount
Quick apply

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customer experience coordinator jobs near wales

Customer Experience Coordinator

BELFOR -
Cardiff

Apply Now

Job details

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT

Full job description

WHO WE ARE?

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

JOB DESCRIPTION

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

REQUIREMENTS FOR ROLE

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent
Strong literacy and numeracy skills.

Proficiency in IT skills, including basic Excel

WHAT WE OFFER

Employee Assistance Programme

Workplace Pension Scheme

Induction and E Learnings

Life Insurance

Health Cash Plan

Eye Test

Annual Pay Review

Annual Flu vaccination

28 days Annual Leave

INTERESTED?

Then apply now to the No. 1 employer. Please state your job title, place of work, desired salary and the earliest possible starting date in your application. Apply now!

CONTACT

KERRY HILL

BELFOR UK

Apply Now

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