Service coordinator Work, Jobs in Wallington, Gtl (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Centre Coordinator
Workspace Group PLC —Croydon
- £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
6d
Operations Coordinator
Outdoor Owls —Cobham
- £30,000 a year
- Full-time
- Hybrid work
- Flexible schedule
- Sick pay
Quick apply
2d
Full-Time Administrative Assistant (London)
Netholabs —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- English
- Administrative experience
- QuickBooks
Quick apply
9d
Prescription Coordinator & Office Admin (Private Practice)
The OAD Clinic —London
- £30,000 a year
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick apply
2d
Office Admin
Property and Building Repairs Limited —London
- £2,700 - £3,100 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
1d
Front of House Co-Ordinator
Dalmeny House Dental —London
- £14 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
- Employee discount
Quick apply
Logistics Coordinator
Indian Ocean Trading Co Ltd —Croydon
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
17h
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Coordinator, Global Partnerships
Virtuoso, Ltd. —London
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
School Trip Coordinator
The School Trip —London
- £26,500 a year
- Overtime
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
3d
Suicide Prevention Peer Support Worker
Allkind —London
- £28,860 a year
- Part-time
- Communication skills
3d
Facilities Management Coordinator
Hospice in the Weald —Royal Tunbridge Wells
- £30,386 a year
- Full-time
- Management
- Maintenance
- Supervising experience
- Free parking
- Store discount
Quick apply
2d
People Support Coordinator, art-K Central
art-K —Beckenham
- £29,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
- Annual leave
EHCP Coordinator
Cognus Limited —Wallington
- From £38,729.93 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Salon Coordinator at Sugar Cane Salon, Clapham, London.
Sugar Cane Salon —London
- £14 an hour
- 8 hour shift
- Customer service
- Administrative experience
- Organisational skills
- Store discount
- Paid training
Quick apply
4d
Assistant/ Clinic Coordinator - Camberwell, London
Reshape Aesthetics —London
- £80 a day
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
2d
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Office & Executive Coordinator
Prosek Partners —London
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
Quick apply
8d
Business Coordinator
IPG Health —London
- Hybrid work

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

service coordinator jobs in wallington, gtl

Freshdesk coordinator

Centre Coordinator

Operations Coordinator

Full-Time Administrative Assistant (London)

Prescription Coordinator & Office Admin (Private Practice)

Office Admin

Front of House Co-Ordinator

Logistics Coordinator

Admin Support / Operations Coordinator (Online Pharmacy)SW19

Coordinator, Global Partnerships

School Trip Coordinator

Suicide Prevention Peer Support Worker

Facilities Management Coordinator

People Support Coordinator, art-K Central

EHCP Coordinator

Salon Coordinator at Sugar Cane Salon, Clapham, London.

Assistant/ Clinic Coordinator - Camberwell, London

Customer Service Coordinator

Office & Executive Coordinator

Business Coordinator

I want to receive the latest job alerts for service coordinator in wallington, gtl

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