Guest service manager Work, Jobs in Wigan, Gtm (with Salaries)

Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
6d
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
3d
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
13d
Park Manager
Royal Umpire Holiday Park —Croston
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Free parking
- Store discount
Quick apply
1h
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
5d
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
General Manager, Bowland Beer Hall
James' Places —Clitheroe
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
10h
Guest Experience Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
2d
C&E Event Planner - The Jockey Club - Haydock Racecourse
Levy —Newton-le-Willows
- Full-time
- Annual leave
- Employee assistance programme
Meeting & Event Operations Manager
Village Hotels - Cheadle —Cheadle
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
Assistant General Manager
Just The Place Group —Wigan
- From £16 an hour
- Part-time
- Hospitality
- Supervising experience
- Team management
- Free parking
Quick apply
1d
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Function Manager, Holmes Mill
James' Places —Clitheroe
- Up to £34,000 a year
- Full-time
- Hospitality
- Restaurant management
- Hotel
Quick apply
10h
Meeting & Event Operations Manager
Village Hotels - Ashton - M&E —Ashton-Under-Lyne
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
The Queens Hotel —Lytham St. Annes
- Up to £42,435 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Store discount
- Employee discount
Quick apply
RETAIL ASSISTANT
Merlin Entertainments —Manchester
- £12.81 an hour
- Part-time
- Resort
1d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Premium F&B Manager
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Assistant Conference and Events Manager
Valor Hospitality —Chester
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Shift Manager
Five Guys UK —Bolton
- £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme

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Guest Experience Manager

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
6 days ago

Qualifications

Hospitality
Management
Complaint handling
Organisational skills
Leadership
Communication skills

Full job description

Job Overview

Imagine That! Wigan is a vibrant, interactive children’s discovery centre where creativity, play, and learning come together. We pride ourselves on delivering memorable, hands-on experiences for families and school groups. We are seeking an enthusiastic and people-focused Guest Experience Manager to lead the delivery of an outstanding guest experience and enhance visitor satisfaction. The successful candidate will be responsible for overseeing the overall visitor experience, ensuring that all visitors receive exceptional service, and managing daily operations to uphold the organisation’s standards of customer service. This role offers an exciting opportunity to shape memorable experiences for visitors while leading a dedicated team in a vibrant environment. You will be responsible for managing front-of-house teams, ensuring an outstanding quality of workshops and shows are delivered and ensuring visitors have a seamless, enjoyable experience from arrival to departure.

Responsibilities

Lead the delivery of exceptional visitor experiences across all areas
Manage and support teams; including admissions, café, and activity staff
Act as the main point of contact for staff
Provide coaching, feedback, and on-the-job training
Drive team engagement, morale, and a positive working culture
Monitor staff performance in relation to customer experience
Handle visitor enquiries, feedback, and complaints (in person and via email)
Oversee daily visitor flow and ensure a smooth experience
Support onboarding and integration of new team members
Ensure all areas are clean, welcoming, and visitor-ready
Support events, parties, group visits, and special experiences
Work closely with the Operations Manager to align on daily priorities
Develop and implement strategies to improve visitor engagement and satisfaction
Create reports for senior management regarding employee performance, customer feedback and strategies
Coordinate daily operations, including managing queues, guiding visitors, and resolving any issues promptly
Organise staff schedules, training programmes, and performance reviews to maintain high service standards
Monitor feedback from visitors and utilise insights to enhance service delivery.
Ensure compliance with health and safety regulations, maintaining a safe environment for guests and staff alike.
Represent the organisation at public events or community outreach programmes as required.

Qualifications

Proven experience in a customer-facing management role
Passion for delivering exceptional customer experiences
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Positive, hands-on, and solutions-focused approach
Able to work in a fast-paced, dynamic environment
Excellent communication skills, both verbal and written, with a friendly and professional demeanour
Organisational skills with the ability to prioritise tasks effectively in a fast-paced setting
A passion for delivering memorable visitor experiences and fostering positive relationships with guests
Previous experience in managing diverse teams and handling guest complaints or concerns professionally is desirable. This role is ideal for individuals committed to providing exceptional customer service while leading a motivated team dedicated to enriching the visitor experience.

Working Pattern
This role requires a commitment to working at least one day at the weekend, with both days preferred, in line with the needs of the business.

What We Offer

A fun, energetic, and rewarding workplace
Opportunity to shape and improve the visitor journey
Competitive salary (dependent on experience)

Applications that include a cover letter will be considered first.

Any questions?

Please contact us via the chat or you can send us an email to [email protected].

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

guest service manager jobs in wigan, gtm

Guest Experience Manager

Head of Customer Experience

Guest Experience Manager

Park Manager

Guest Service Manager

Foodhall Department Manager

General Manager, Bowland Beer Hall

Guest Experience Manager

C&E Event Planner - The Jockey Club - Haydock Racecourse

Meeting & Event Operations Manager

Assistant General Manager

Operations Manager

Function Manager, Holmes Mill

Meeting & Event Operations Manager

Assistant Manager

RETAIL ASSISTANT

General Manager

Premium F&B Manager

Assistant Conference and Events Manager

Shift Manager

I want to receive the latest job alerts for guest service manager in wigan, gtm

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