Technical support officer Work, Jobs in Aintree, Msy (with Salaries)

Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
7d
General Building Control Officer
Liverpool City Council —Liverpool
- £46,142 - £51,356 a year
- Employee assistance programme
Data Lead Officer - Changing Futures
Knowsley Council —Knowsley
- £42,839 - £44,075 a year
- Temporary
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Flexible schedule
2d
Senior Healthcare Technical Officer (SHTO)
NHS Blood and Transplant —Liverpool
- £28,392 - £31,157 a year
- Weekend availability
- Laboratory experience
- Microsoft Office
- Supervising experience
- Annual leave
- Employee assistance programme
7d
Finance, Revenues & Payments Technical Officer
West Lancashire Borough Council —Ormskirk
- £28,598 - £31,022 a year
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Annual leave
5d
Senior Business Support Officer
Cheshire West and Chester Council —Chester
- Call to connect
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
ERP System Support Officer (HR/P)
Cheshire West and Chester Council —Ellesmere Port
- ERP systems
- Microsoft Office
- Human resources
14d
Probation Officer - Flint , Wrexham & HMP Berwyn
HM Prison & Probation Service —Flint
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Ventilation & Mould Surveyor
The Dwelling Doctors —Wigan
- £33,000 - £36,000 a year
- Full-time
- Customer service
- No experience needed
- Travel
- Free parking
Quick apply
9d
IT Systems Support Officer
Progress Housing Group Ltd —Leyland
- £37,364 - £38,684 a year
- Customer service
- Microsoft Office
- SQL
- Employee assistance programme
- Sick pay
5d
ERP User Support Officer (Data & Reporting)
Cheshire West and Chester Council —Ellesmere Port
- ERP systems
14d
Digital Assessment Technologist
The City of Liverpool College —Liverpool
- £31,607 - £32,453 a year
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
9d
Research Contracts Officer
Liverpool School of Tropical Medicine —Liverpool
- £39,906 - £46,049 a year
- Hybrid work
- Contracts
- Negotiation
- Annual leave
5d
Financial Assessment Officer
Cheshire West and Chester Council —Ellesmere Port
- Remote
- Communication skills
ERP System Support Officer (Finance)
Cheshire West and Chester Council —Ellesmere Port
- ERP systems
- Microsoft Office
- IT
14d
Apprenticeship Performance Officer
Blackpool & the Fylde College —Blackpool
- £32,422 a year
- Full-time
- Annual leave
Agroforestry Woodland Officer
Forestry Commission —Northwich
- £37,537 - £39,661 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Epidemiology and Information Scientist/Data Surveillance Scientist
UK Health Security Agency —Preston
- £33,422 - £40,731 a year
- Part-time
- Hybrid work
- Management
- Master's degree
- SQL
2d
Electrical Tutor - Preston
The JTL Group —Preston
- Up to £45,500 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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Service Desk Analyst; EO; Permanent; Liverpool/Newport

Charity Commission -
Bootle

Apply Now

Job details

Permanent | Full-time
£28,867 a year
12 days ago

Benefits

Season ticket loan
Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Desktop support
Azure
Operating systems
Incident management
Customer service
Procurement
Microsoft Office
Change management
Presentation skills
SharePoint
IT
Problem management
AI
Communication skills

Full job description

Details

Reference number

471771

Salary

£28,867

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

CC - Digital, Data and Technology

Type of role

Digital
Information Technology
Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Bootle, North West England, L20 7HS : Newport, Wales, NP10 8XG

About the job

Job summary

Are you a problem solver?

Do you work well in a team?

Do you have great customer service skills?

As a member of the multi-skilled DDaT (Digital, Data and Technology) function is it essential the post-holder works closely and collaboratively with colleagues across the team, especially within Service Delivery and IT Operations but also engaging the wider DDAT Team and the business.

You will deliver 1st & 2nd line support ensuring excellent customer service and technical support whilst following service management processes and procedures to ensure Commission colleagues are able to perform their duties without impediment.

You will work closely and collaboratively with colleagues across the function, within the Service Delivery Team, the IT Operations Unit and the wider Commission. You will be required to provide guidance and information, via appropriate channels telephony, email, service desk tools, Teams and AI. Liaison with key suppliers is also required on occasion therefore communication skills are key.

Asset Management is key to the role you must be proactive in your approach, updating lists, managing lifecycles, engaging procurement adhering to process and audits and updating when relevant.

Job description

Key Responsibilities:

You will deliver the first line and triage facility for IT customer service support across the Charity Commission delivering a high standard of service as this role contributes to the overall effectiveness of the Commission by ensuring that all colleagues are able to perform their duties without impediment.

You will follow the Charity Commission procedures to deliver responsive Service Management practices including logging user requests, monitoring triage queues, take responsibility for allocated requests, request identification, resolve incidents, progressing service request in-line with SLA, re-assigning requests accordingly however maintain ownership for customer interaction and satisfaction. You must seek to look at improvements and whilst maintain core values.

Incident Management

Utilising Service Desk Toolkits to manage, progress, update and record incidents ensuring customer engagement and excellent customer service is priority

Request Fulfilment

Ensuring requests are recorded and tracked against relevant SLA to ensure timely delivery and fulfilment.

Desktop Support

Utilise skills and experience to support operating systems, builds, upgrades and the future of the commissions landscape and environments.

Change Management

Manage and deliver CAB according to the schedule, updating documents, TOR and audience to support the board and decisions. Confident to deliver E-CAB when appropriate.

Service Catalogue & Asset Management

Lead on SharePoint development to track and audit assets, including other elements such as Cost to Serve and Service Catalogue updates. Support Audit and ongoing improvement ideas.

Person specification

Ability

Has the ability to manage own time-effectively including workload prioritisation
Able to empathise with the end user and use customer-focused metrics to achieve a satisfying outcome
Has the ability to manage expectations whilst maintaining a positive customer experience
Explain technical issues to non-technical staff
Ensure positive customer experience at all times
Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements
Takes full accountability for actions taken and decisions made
Able to add a commentary to relevant reports that provides an interpretation for the data set

Experience

Experience of working within a multi-disciplined IT function
Resolves user requests to a minimum of the agreed service level agreement
Working knowledge and experience of the following service management processes:
- Change management
- Incident management
- Problem management
- Request fulfilment
- Asset management

Experience of procurement
Experience of producing relevant reports in a standard format in an agreed timeframe. working with key stakeholders to discuss any changes in the reporting process
Support Microsoft desktop operating systems and applications
Support of Business Applications
Creation and maintenance of support documentation
Creation and maintenance of SharePoint sites and lists
Creation and maintenance of AI and Copilot related platforms

Technical

ITIL Qualified or working towards
Understands the full-Service Management lifecycle
Making changes via Azure
Simple network & Wi-Fi troubleshooting
Office 365
D365
Desktop Support
Mobile Support
SharePoint Knowledge
AI knowledge and working to develop skills further
Knowledge of Power Platforms and Power Automate is desirable

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Managing a Quality Service

Benefits

Alongside your salary of £28,867, Charity Commission contributes £8,362 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed

Watch this short video to find out more about us. short video

We operate a flexible hybrid working policy where office attendance is combined with homeworking days dependent on role and corporate requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28.97%), far more than in the private sector, and a flexible, family-friendly environment. Additionally, you can look forward to other great benefits via our Perkbox and Edenred schemes. These include everything from an interest-free season ticket loan, tenancy deposit loan scheme and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year. You have the opportunity to purchase up to an additional 5 days annual leave (pro rata) per year, requests must be submitted in the February of that year.

The Charity Commissions operational ambition is to realise the Commissions values of being an expert regulator that is fair, balanced, and independent, which works in a way that is supportive, collaborative, and innovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and youll make a difference every day to:

The 170,000 charities of all shapes and sizes that we regulate across England and Wales.
The trustees we partner with and advise.
The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here.

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employees ability to carry on claiming childcare vouchers.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

To apply for this post, you must complete the following:

A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.
A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.

In addition, we will assess your experience, strengths and the following Behaviours at Interview stage:

Making Effective Decisions
Communicating and Influencing
Managing a Quality Service

Interview Arrangements

Interviews will be taking place via MS Teams

The sift is due to take place on 07/08/2026

Interviews will be held week commencing 17/08/2026

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Behaviours:

The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.

Reasonable Adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

Reserve Lists

If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Applying

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email [email protected]

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Gary Mooney
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

The Charity Commissions recruitment processes are underpinned by the Civil Service Commissioners Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles, and wish to make a complaint, then you should contact in the first instance [email protected].
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page here.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information