Agent assistant Work, Jobs in Alcester, War (with Salaries)

Sales & Reservations Assistant
Johnsons Coaches —Henley in Arden
- £13.39 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
2d
Estate Agent Assistant
Johnsons Property Consultants —Evesham
- From £13 an hour
- Part-time
- Sales
- Customer service
- Administrative experience
Quick apply
2d
Conveyancing Roles - All Levels
Key Conveyancing —Leamington Spa
- From £25,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
Conveyancing Legal Assistant
Eventus Recruitment Group —Redditch
- £26,000 - £28,000 a year
- Call to connect
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Residential Property Legal Assistant
Davisons Law —Malvern
- Full-time
- Word processing
- Administrative experience
- IT
- Annual leave
- Referral programme
Quick apply
1d
Graduate Underwriting & Operations Assistant
Tide Insurance —Birmingham
- £27,500 a year
- Full-time
- Analysis skills
- Accounting
- Organisational skills
- Sick pay
Quick apply
Residential Property Conveyancer
Davisons Law —Coventry
- Full-time
- Bachelor's degree
- Organisational skills
- IT
- Annual leave
- Referral programme
Quick apply
10d
Residential Property Solicitor / Conveyancer
Davisons Law —Malvern
- Full-time
- IT
- Annual leave
- Referral programme
Quick apply
1d
Receptionist/Administrative Assistant/Customer Service
Xclusive Motor Services —Birmingham
- From £13 an hour
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
Personal Travel Expert - Solihull
DERTOUR UK —Solihull
- £26,773 a year
- Weekend availability
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Assistant Property Manager
BTC Lettings Midlands —Coventry
- £25,420 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Sick pay
Quick apply
2d
CRM AI Enablement Manager
Ingersoll Rand —Redditch
- Hybrid work
- Sales
- Engineering
- Analysis skills
- Employee assistance programme
11d
NHS Talking Therapies Psychological Wellbeing Practitioner
Gloucestershire Health and Care NHS Foundation Trust —Cheltenham
- £32,073 - £39,043 a year
- Full-time
- Patient care
- In-person
AI & Automation Developer (AI Copilot Developer)
Warwickshire County Council —Warwick
- £36,363 - £39,152 a year
- Full-time
- Hybrid work
- Azure
- English
- Project management
- Annual leave
- Employee discount
14d
Weekend Lettings Assistant
Hamptons —Stratford-upon-Avon
- Weekend availability
- Microsoft Office
- Communication skills
Management Accountant
Griffon Marine —Woolstone
- Microsoft Excel
- Computer literacy
- ERP systems
3d
Client Accountant (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Office
- Accounting
- Communication skills
- Annual leave
- Employee discount
Databricks Data Engineer
Capgemini —Birmingham
- Hybrid work
- Azure
- AWS
- AI
Senior Surveyor (Employer's Agent / Project Manager)
Rund —Birmingham
- Full-time
- Driving
- Contracts
- Construction experience
Senior Client Accountant (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount

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Sales & Reservations Assistant

Johnsons Coaches
Henley in Arden

Quick apply

Job details

Permanent | Full-time
£13.39 an hour
2 days ago

Benefits

On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Sales
Customer service
Computer literacy
Staff training
Organisational skills

Full job description

About Johnsons: Johnsons is committed to providing customers with a wide range of high-quality, friendly travel services through an efficient, well-trained and highly motivated team.

Role Overview: We are looking for a friendly, organised and customer-focused Sales & Reservations Assistant to join our busy Sales & Reservations Team. Reporting to the Sales & Reservations Manager, you will be one of the first points of contact for customers enquiring about holidays and day trips, whether in person, by telephone, by post or by email. This is a varied and rewarding role for someone who enjoys helping customers, working accurately and contributing to a successful team.

Key Responsibilities:

Customer Service and Sales

Answer incoming calls professionally, respond to customer enquiries and transfer calls to the appropriate department when required.
Welcome and assist customers visiting the office, providing helpful information on holidays, day trips and related services.
Support customers and travel agents with holiday and day trip bookings from initial enquiry through to confirmation.
Offer suitable alternative tours, dates or options when a customer’s first choice is unavailable.
Contribute to team sales targets by delivering excellent service and identifying opportunities to meet customer needs.

Bookings, Payments and Administration

Process bookings accurately using the company’s reservation systems, ensuring all customer and booking details are recorded correctly.
Prepare and issue confirmations, invoices and relevant customer documentation.
Process payments, including card, cheque, cash and gift voucher payments, and record information accurately for the Accounts Department.
Monitor outstanding balances, follow up overdue payments and deposits politely and professionally.
Deal with bookings and payments received by post and ensure all correspondence is handled promptly.

Availability, Cancellations and Supplier Liaison

Check availability and maintain accurate reservation information.
Liaise with hotels to request additional rooms, confirm facilities and support customer requirements.
Manage reservation lists following cancellations and contact customers where suitable places become available.
Handle day trip and holiday cancellations in line with company procedures, including charges, forms and customer correspondence.
Pass any confirmed holiday changes, amendments or cancellations to the Sales & Reservations Manager for action where required.

General Office Support

- Send brochures by post when requested and update customer mailing information accurately.

- Carry out general office administration, including filing, photocopying, monitoring messages and managing daily post.

- Maintain supplies of hotel brochures and office materials.

- Maintain customer medical forms and liaise with the insurance company where required.

- Support promotional days, evenings and familiarisation visits when requested.

- Take part in relevant training and development to support your success in the role.

- Carry out other reasonable administrative duties as required.

This list is not exhaustive, and you may occasionally be asked to carry out other reasonable duties in line with the needs of the business.

Hours of Work: Full-time position, Monday to Friday, 09:00 to 17:00, with a half-hour lunch break on a rota basis with other team members.

About You:

We are looking for someone who enjoys working with people, takes pride in providing excellent customer service and is comfortable working in a busy office environment. You will be organised, accurate and confident dealing with customers by telephone, email and face to face.

Key Skills and Experience:

- A strong customer focus and commitment to delivering excellent service.

- A friendly, professional manner and confidence when speaking with customers.

- Excellent attention to detail and the ability to process information accurately.

- Good organisational skills, with the ability to prioritise tasks and manage a varied workload.

- A positive team approach, with flexibility and a willingness to learn.

- Computer literacy, including Microsoft Word and Outlook, with the ability to learn industry-specific software packages.

- Previous experience in customer service, sales, reservations or travel would be advantageous, but is not essential.

Why Join Us?

Johnsons is proud of its excellent reputation, built over many years through high standards of customer care, staff training, employee wellbeing and the quality of its services. This role plays an important part in maintaining and enhancing those standards by ensuring every customer receives friendly, efficient and professional support.

If you are enthusiastic, reliable and enjoy helping customers find the right travel experience, we would be pleased to hear from you.

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. Therefore, if you are interested, please submit your application as early as possible.

Pay: £13.39 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

agent assistant jobs in alcester, war

Sales & Reservations Assistant

Estate Agent Assistant

Conveyancing Roles - All Levels

Conveyancing Legal Assistant

Residential Property Legal Assistant

Graduate Underwriting & Operations Assistant

Residential Property Conveyancer

Residential Property Solicitor / Conveyancer

Receptionist/Administrative Assistant/Customer Service

Personal Travel Expert - Solihull

Assistant Property Manager

CRM AI Enablement Manager

NHS Talking Therapies Psychological Wellbeing Practitioner

AI & Automation Developer (AI Copilot Developer)

Weekend Lettings Assistant

Management Accountant

Client Accountant (Client Finance - Birmingham)

Databricks Data Engineer

Senior Surveyor (Employer's Agent / Project Manager)

Senior Client Accountant (Client Finance - Birmingham)

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