Support specialist Work, Jobs in Alton, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Companion
Hampshire County Council —Alton
- £24,796 - £25,128 a year
- Weekend availability
- No experience needed
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Coordinator
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
- Free parking
- Employee assistance programme
Quick apply
Licensing Support Officer - Part Time - EH0348
East Hampshire District Council —Petersfield
- £27,410 - £30,293 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Organisational skills
- SharePoint
- Annual leave
7d
Youth Engagement Coordinator - Evenings
YMCA Fairthorne Group —Basingstoke
- £24,784 a year
- Part-time
- Working with children
- Mentoring
- IT
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
3d
Project Coordinator
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Executive Assistant to the Managing Director (Freelance / Contractor)
Perfect Support Services Limited —Fareham
- £25 an hour
- Part-time
- Remote
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
Quick apply
6d
Reservations & Customer Support
Naturetrek —Alton
- Full-time
- Customer service
- Microsoft Office
- IT
Generalist Adviser - Employment
Citizens Advice —Havant
- £9,791.60 a month
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Overseas Patients Co-ordinator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
- Administrative experience
- Communication skills
4d
Service Desk Coordinator - Maternity Cover
IPM Facilities Ltd —Bordon
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Estate Agent Selling Luxury Homes
Fine & Country —Hook
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Remote Independent Domestic Violence Adviser
Southern Domestic Abuse Service —Havant
- £26,805 - £27,464 a year
- Weekend availability
- Remote
- Annual leave
- Employee assistance programme
Trainee/Assistant Quantity Surveyor
Prem Group Ltd —Waterlooville
- £28,000 - £40,000 a year
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
Community Alcohol Recovery Worker
BRC Jobs —Portsmouth
- £26,023 - £29,471 a year
- Weekend availability
- Communication skills
Quick apply
12d
SEN Education and Engagement Specialist
Fresh Start in Education —Aldershot
- £25 - £35 an hour
- English
- School
- Teaching
- Employee discount
Quick apply
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Retailer Support Advisor
Castle Trust Bank —Basingstoke
- £26,500 a year
- Full-time
- Customer service
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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support specialist jobs near alton, ham

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Technical support
ITIL
Driving
IT support
IT
Communication skills

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £26,000.00-£32,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support specialist jobs in alton, ham

Second Line Support

Companion

Service Delivery Coordinator

Licensing Support Officer - Part Time - EH0348

Youth Engagement Coordinator - Evenings

Research Facilitator

Project Coordinator

Executive Assistant to the Managing Director (Freelance / Contractor)

Reservations & Customer Support

Generalist Adviser - Employment

Service Desk Analyst

Overseas Patients Co-ordinator

Service Desk Coordinator - Maternity Cover

Estate Agent Selling Luxury Homes

Remote Independent Domestic Violence Adviser

Trainee/Assistant Quantity Surveyor

Community Alcohol Recovery Worker

SEN Education and Engagement Specialist

Arrears & Collections Associate

Retailer Support Advisor

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