Patient experience manager Work, Jobs in Ascot, Brk (with Salaries)

PR Officer
Forest Health —Bracknell
- £15.38 an hour
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
Patient Access Manager
HCA Healthcare UK —London
- Full-time
- Customer service
- Communication skills
- Employee discount
13d
Treatment Co-Ordinator
Surrey Orthodontics (Godalming) Ltd —Godalming
- Sales
- Business development
- In-person
Quick apply
12d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Pharmacy Trainer
PharmacyX —Reading
- £32,000 - £38,000 a year
- Full-time
- Travel
- Communication skills
- Teaching
- Flexible schedule
Quick apply
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
7d
Practice Manager
Lee House Surgery —Windsor
- Full-time
- Management
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
Medical Information Content Manager
Kyowa Kirin International —Marlow
- £57,558 - £115,988 a year
- Full-time
- Doctoral degree
Quick apply
Donor Experience & Stewardship Manager
The Royal Free Charity —London
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Project management
- IT
- In-person
- Annual leave
- Employee assistance programme
Quick apply
12d
Operations Manager
Swan Medical Group —Liphook
- £38,000 - £44,500 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Senior Manager Medical Information
Vertex Pharmaceuticals —Paddington
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- In-person
Services Manager
Communitas Clinics —Croydon
- £48,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Sick pay
Quick apply
7d
Practice Manager
Synthesis Clinic —Reading
- £50,000 - £58,000 a year
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Manager - Patient Experience Data
IQVIA —Reading
- Project management
- IT
- Time management
Quality and Risk Manager
Circle Health Group —Windsor
- Full-time
- Hospital
- Data analysis skills
- In-person
- Employee discount
- Life insurance
Quick apply
Practice Manager
PortmanDentex —Virginia Water
- £34,000 - £37,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
Assistant Specialty Manager
Royal Surrey NHS Foundation Trust —Guildford
- £41,957 - £50,387 a year
- Full-time
- Data analysis skills
- Leadership
- Communication skills
6d
Operating Theatre Manager
HCA Healthcare UK —London
- Full-time
- Leadership
- Employee discount
Care Navigator
East Berkshire Primary Care Out of Hours —Bracknell
- £12.80 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Store discount
- Employee discount
Quick apply
4d
Lifecycle Project Manager
Serco Group —High Wycombe
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
- Employee assistance programme

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PR Officer

Forest Health -
Bracknell

Quick apply

Job details

Permanent | Part-time
£15.38 an hour

Benefits

Free parking
On-site parking

Qualifications

Social media management
Content management systems
Primary care
Organisational skills
Leadership
Communication skills
Marketing

Full job description

Job Title

PR Officer

Accountable To

Group Manager

Hours

20 hours per week (Monday- Friday)

Hourly Rate

£15.38

Our Values- Listen Learn Care

About Forest Health

Forest Health is a forward-thinking GP practice committed to delivering outstanding patient care through a culture of continual learning and improvement. Our leadership team, partners and senior management actively draws on a wide range of tools and insights to shape and strengthen service delivery: from patient feedback, complaints and survey results to the outputs of our Patient Participation Group (PPG) and social media channels, as well as internal learning event tools.

We believe that listening to our patients and responding meaningfully to what they tell us is not simply good practice it is central to who we are. Our three values Listen, Learn, Care reflect this commitment at every level of the organisation.

Role Overview

As a direct result of our continued investment in patient engagement and our ambition to be genuinely responsive to the communities we serve, Forest Health is pleased to be recruiting a dedicated PR & Patient Engagement Officer. This is a standalone, focused role created specifically to lead and deliver our patient engagement strategy.

The successful candidate will be the practice’s primary voice in communicating with patients ensuring that they are not only informed and engaged, but feel genuinely valued and involved in the journey the practice is making on their behalf. This role will bring clarity, consistency and energy to our communications, and translate the excellent work happening across the practice into messages that resonate with and inspire our patient community.

Key Responsibilities

Patient Communications

Own and manage the practice’s social media channels, maintaining an active, accurate and engaging online presence that reflects the practice’s values and priorities.
Keep the practice website up to date with relevant news, health information, service updates and patient-facing content.
Lead on the production and distribution of patient satisfaction questionnaires (PSQs), coordinating timely analysis and reporting of outputs to the leadership team.
Develop and manage ‘You Said, We Did’ communications to close the feedback loop with patients, demonstrating clearly how their input has shaped practice decisions and improvements.
Create patient-facing content across a range of formats digital, print and in-practice that is accessible, inclusive and tailored to our diverse patient population.

Staff Communications

Produce regular internal newsletters and communications to keep all staff informed, engaged and aligned with practice priorities and achievements.
Support the leadership team in communicating key messages and updates to the wider workforce in a clear and timely manner.
Champion a consistent internal communications approach that reflects the practice’s culture of openness and continuous improvement.

Patient Participation Group (PPG)

Act as a key point of contact for the practice’s PPG, supporting the coordination and facilitation of meetings and engagement activities.
Work collaboratively with PPG members to develop meaningful engagement initiatives and ensure patient voices are heard and acted upon.
Promote PPG membership and activities to increase participation and representation across the patient community.

Complaint Trend Identification & Learning

Regularly review patient complaints and informal feedback to identify emerging themes, patterns and areas for improvement.
Produce clear summaries and trend analyses to support the leadership team in understanding patient experience and prioritising action.
Work closely with colleagues to ensure that learning from complaints feeds effectively into the practice’s continual improvement framework.
Maintain accurate records of feedback and complaints in line with practice policy and information governance requirements.

Person Specification

Essential

Demonstrable experience in a PR, communications, marketing or public engagement role.
Excellent written and verbal communication skills, with the ability to write compellingly for a range of audiences and formats.
Proven experience managing social media accounts and digital content platforms.
Strong organisational skills with the ability to manage multiple workstreams simultaneously and to deadline.
A confident and empathetic communicator who understands the importance of tone, sensitivity and inclusivity in a healthcare context.
Experience in analysing feedback data and distilling insights into clear, actionable summaries.
A genuine commitment to patient-centred care and to the values of Listen, Learn, Care.

Desirable

Experience working in a primary care, NHS or healthcare setting.
Familiarity with patient engagement frameworks, including Patient Participation Groups or equivalent.
Knowledge of information governance and data protection requirements relevant to the NHS.
Experience of website content management systems (CMS).
A relevant qualification in communications, public relations, marketing or a related discipline.

What We Offer

A purposeful, values-led working environment where your work will have a visible and meaningful impact.
The opportunity to shape and develop a brand-new role within a supportive and forward-thinking practice.
A collaborative team culture committed to learning, reflection and continuous improvement.
Competitive salary commensurate with experience.

Forest Health Listen Learn Care

Pay: £15.38 per hour

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in ascot, brk

PR Officer

Patient Access Manager

Treatment Co-Ordinator

Head of Dispensary Operations

Pharmacy Trainer

Change Manager

Practice Manager

Medical Information Content Manager

Donor Experience & Stewardship Manager

Operations Manager

Senior Manager Medical Information

Services Manager

Practice Manager

Manager - Patient Experience Data

Quality and Risk Manager

Practice Manager

Assistant Specialty Manager

Operating Theatre Manager

Care Navigator

Lifecycle Project Manager

I want to receive the latest job alerts for patient experience manager in ascot, brk

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