Please Note- Although we advertise and receive applications through a number of channels, we can only consider applications that are made through our full application form due to our Safer Recruitment Policy.
Please use the link below to apply through our staff application form.
https://www.cognitoforms.com/SportsConnectLTD/staffapplicationform
JOB PURPOSE
The Administrator Manager plays a central role in ensuring the smooth, professional and efficient operation of Sports Connect's administrative functions. The postholder will lead and coordinate high-quality administration across the organisation, supporting operational delivery, HR processes, executive priorities, front-of-house activity, internal communications and service-based administration. The role requires excellent organisational skills, strong written and verbal communication, a high level of accuracy and discretion, and the ability to manage competing priorities while maintaining a welcoming and responsive service for colleagues, partners, visitors and the wider community.
Working closely with the Head of Operations, Finance & HR Lead, Directors and wider Service and Department Leads, the Administrator Manager will oversee documentation, enquiries, scheduling, records, onboarding and offboarding administration, meeting preparation, follow-up actions and reception processes. The postholder will ensure that administrative systems are compliant, timely and reliable, and that staff, stakeholders and service users receive effective support that contributes to operational continuity and a positive organisational culture.
KEY ACCOUNTABILITIES
o Lead the day-to-day administration function, ensuring records, trackers, documents, summaries and routine tasks are completed accurately, securely and within agreed deadlines.
o Manage inbound communication, including shared email inboxes, telephone enquiries and stakeholder contact, ensuring prompt, professional responses and accurate CRM or system updates.
o Coordinate internal communications, meeting notes, action logs and operational updates so that information is shared clearly and on time across teams.
o Oversee HR administration processes including recruitment coordination, interview scheduling, right-to-work checks, contracts, induction paperwork, DBS tracking, personnel file completion and offboarding records.
o Support Directors, the Head of Operations and Service and Department Leads with diary coordination, document preparation, meeting papers, follow-up actions and prioritisation of key business matters.
o Provide high-quality administrative support across services and departments, timely communications and effective service delivery.
o Manage reception and front-of-house duties, including greeting visitors, handling routine queries, routing messages accurately and maintaining a welcoming, organised office environment.
o Maintain confidentiality and compliance in the handling of staff, learner, partner and organisational information in line with company policies and data protection requirements.
o Prepare and maintain accurate reports, summaries, trackers and audit information to support line management oversight, service reviews and organisational planning.
o Monitor the quality and consistency of administrative systems and suggest improvements that strengthen efficiency, customer service and cross-team working.
o Support staff recognition, celebration activity and positive workplace culture through organised internal communications and administrative coordination.
o Undertake any other duties appropriate to the level of the post which support the effective running of Sports Connect and its services.
o Ensure Head Quarters is fully stocked with necessary supplies, equipment, and resources to support day to day operations.
Safeguarding-
Essential:
- Sports Connect is committed to safeguarding and promoting the welfare of young people and vulnerable adults. The candidate's ability to carry out responsibilities aligned to safeguarding and Prevent strategies will be explored during the interview process.
- A Sports Connect DBS will be carried out if offered the role.
- Demonstrable understanding of professional boundaries, confidentiality and safe information handling.
Desirable:
- An enhanced DBS no older than 3 months.
Education, qualifications, training and work experience-
Essential:
- Level 3 qualification or equivalent experience in business administration, operations, office management or a related field.
- Experience of working in a busy administrative, office management or coordination role.
- Experience of supporting senior leaders, multiple departments or public-facing services.
Desirable:
- Level 4 or above qualification in business administration, management or HR.
- Relevant training in HR administration, customer service or project coordination.
Knowledge, skills and experience-
Essential:
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills with a professional and welcoming manner.
- High level of accuracy and attention to detail in data entry, document management and reporting.
- Experience of HR administration, recruitment coordination, onboarding and maintaining confidential records.
- Confident using Microsoft Office, email systems and shared digital filing systems.
Desirable:
- Experience of using CRM systems, HR trackers or management information systems.
- Experience of working within education, community, charity or sport-for-development settings.
Project Delivery-
Essential:
- Able to coordinate workflows, meetings, actions and deadlines across several areas of business activity.
- Able to identify administrative risks, gaps or delays and take prompt action to resolve them.
- Reliable in supporting operational continuity and service-level standards.
Desirable:
- Experience of improving systems or introducing more efficient administrative processes.
- Experience of supporting audits, compliance activity or service improvement plans.
Communication, Evaluation, Monitoring & Reporting-
Essential:
- Outstanding verbal, written and interpersonal communication skills.
- Computer literate and able to produce accurate documents, reports, trackers and meeting notes.
- Able to communicate effectively with staff, Directors, partners, visitors and external stakeholders.
- Able to monitor performance against deadlines, service standards and administrative requirements.
- Fits our six company values: Positive, Inclusive, Honest, Empowering, Respectful, Opportunity.
Desirable:
- Knowledge of Microsoft Office and supporting Microsoft systems.
Other-
Essential:
- Willing to undertake all mandatory training as required by the Company.
- Committed to continuous improvement and maintaining high professional standards.
- Able to work from HQ and support the needs of the organisation across the full working year.
- Flexible approach to supporting business needs, including occasional changes in priorities.
Desirable:
- Access to own transport and ability to travel to other venues where required.
- Full UK driving licence.
Job Type: Permanent
Pay: £12.21-£13.03 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
