Logistics Work, Jobs in Barrowford, Lan (with Salaries)

Customer Service Representative-12 month FTC
Silentnight Group —Barnoldswick
- Up to £25,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Purchasing & Import Coordinator
Giavani Bathrooms —Colne
- £27,000 - £35,000 a year
- Full-time
- CRM software
- ERP systems
- In-person
Quick apply
4d
Sea Ocean/Air Freight Forwarder Operator with Inside Sales
LGL WORLDWIDE LOGISTICS —Blackburn
- £25,000 - £35,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
Quick apply
10d
Assistant to the Head of Group Operations
Jetchem Systems Limited —Ramsbottom
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Sick pay
Quick apply
11d
Senior Warehouse Operative
DHL Supply Chain —Burnley
- £28,731.58 a year
- Full-time
- Warehouse experience
- Communication skills
- Free parking
- Annual leave
Supply Chain Line Manager - Assemblies
Safran —Burnley
- Full-time
- Hotel
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Warehouse Team Member
Protec Fire Detection —Nelson
- £13.45 an hour
- Full-time
- Computer literacy
- Organisational skills
- Warehouse experience
Customs and Logistics Coordinator - 12 Month FTC
Safran —Burnley
- Full-time
- English
- Data entry
- Organisational skills
- Annual leave
- Life insurance
10d
Customer Service Advisor (Part time)
Bensons for Beds —Burnley
- Part-time
- Time management
- Annual leave
- Employee discount
3d
Group Logistics Coordinator
Recycling Lives Services —Preston
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Logistics Apprentice - Trainee
Safran —Burnley
- Full-time
- English
- Hotel
- Continuous improvement
- Flexitime
- Employee assistance programme
3d
Site Operations Manager
Bensons for Beds —Accrington
- Customer service
- Continuous improvement
- Training & development
Construction Estimator/ Buyer
DJL Construction —Longridge
- £45,000 - £70,000 a year
- Full-time
- Schematics
- Computer literacy
- Merchandising
- Free parking
Quick apply
Customer & Sales Advisor
Panaz Ltd —Burnley
- £27,000 a year
- Full-time
- CRM software
- Communication skills
- Flexible schedule
- Sick pay
11d
Head of Transport
William Jackson Food Group —Nelson
- Full-time
- Customer service
- Bakery
- Continuous improvement
- Employee discount
Quick apply
8d
Continuous Improvement Manager – Logistics & Warehousing
Buy It Direct —Huddersfield
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Operations Management Assistant
Bowland Ecology Ltd —Clitheroe
- Full-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- Café
- Employee assistance programme
Quick apply
Dispatch Operative - Clayton Park Bakery
James Hall & Co Ltd —Huncoat
- £13.88 an hour
- Full-time
- Customer service
- Computer literacy
- Bakery
- Employee discount
- Life insurance
Quick apply
10d
Operations Controller
CMAC Group UK Ltd —Accrington
- £30,000 a year
- 12 hour shift
- Hotel
- Analysis skills
- Computer skills
- Free parking
- Life insurance
Quick apply
Logistics Network Development Manager
Bensons for Beds —Accrington
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
4d

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logistics jobs near barrowford, lan

Customer Service Representative-12 month FTC

Silentnight Group -
Barnoldswick

Quick apply

Job details

Full-time | Fixed term contract
Up to £25,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Canteen
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance
Referral programme
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Customer service
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Data entry
Customer interaction
Multidisciplinary collaboration
Communication skills
Supply chain customer service

Full job description

Silentnight is the UK’s most trusted sleep brand, renowned for quality, innovation, and comfort.

We are looking for a Customer Service Advisor to join our team on a 12 month FTC.

You will be the vital link between our customers, internal teams, and delivery partners. You’ll handle a range of customer needs — from order support to delivery coordination — with empathy, efficiency, and professionalism. You’ll uphold our core values: Trust, Integrity, Growth Mindset, Team Spirit, Positive Energy, and Service Excellence, delivering experiences that reflect the comfort and quality we promise in our products.

Key Responsibilities:

Customer Interaction & Service Excellence

Deliver friendly, knowledgeable service to customers, from retailers to end users, resolving queries and complaints promptly and professionally.
Communicate with care and empathy — especially in situations involving delayed or damaged product deliveries.
Handle inbound calls, emails, and live chats to resolve order and delivery queries efficiently, often acting as the customer’s liaison with production or logistics teams.
Take ownership of complaints, ensuring every customer feels valued, heard, and supported.
Provide honest, realistic delivery updates or solutions, and follow through on commitments to maintain trust.

Order Management & Industry-Specific Accuracy

Accurately process and update customer orders for beds, mattresses, and accessories across internal systems and customer portals.
Manually input bespoke or bulk orders from retailers, ensuring load dates align with production and delivery schedules.
Understand product variations (e.g. size, firmness, fabric) and relay accurate information to avoid manufacturing or delivery errors.
Maintain strong attention to detail when handling measurements, delivery instructions, and custom requests.

Reporting & Continuous Improvement

Ensure all customer interactions are logged accurately with proper codes to support clear reporting and trend analysis.
Update shared tools and trackers with account information to support cross-team visibility and coverage.
Escalate issues with carriers or manufacturing teams, highlighting repeat issues and helping to identify process improvements.
Embrace feedback and participate in continuous improvement initiatives to refine how we serve customers and manage internal workflows.

Team Collaboration & Flexibility

Flex across customer accounts (e.g. independent retailers, national chains, contracts, online platforms) as business needs evolve.
Collaborate with planning, production, and delivery teams to meet customer expectations and support order flow.
Share knowledge and contribute to a team culture rooted in team spirit, where support, learning, and problem-solving are shared.
Support cover during team absences or high-demand periods, always maintaining a service-first mindset.

Industry Partner & Carrier Liaison

Communicate proactively with third-party delivery partners and logistics providers to address issues, delays, or customer feedback.
Ensure accurate, respectful communication when representing the business to external parties.
Log carrier performance issues and escalate them appropriately to maintain high standards of service excellence.
Build dependable relationships with partners through transparency and accountability.

Commercial Awareness & Business Support

Be aware of product lead times and seasonal fluctuations in demand (e.g. pre-holiday delivery surges), adapting communications accordingly.
Offer insights from customer feedback that could improve retention, sales, or operational efficiency — even though this role is not sales-targeted.
Assist with ad hoc internal queries, retailer account support, and portal-related issues that arise from across the business.
Take initiative to find accurate information before responding, always delivering with integrity and positive energy.

What You Bring:

Strong communication skills and a genuine desire to help customers
High level of accuracy, particularly in data entry and product detail management
Problem-solving mindset and initiative
Proficiency in systems like CRM, order tracking, and Microsoft Office tools

Key Behavioural Competencies:

We are seeking a team member who consistently demonstrates the following behaviours:

Customer Commitment: Demonstrates genuine care for every customer interaction, going above and beyond to deliver a helpful, respectful, and memorable experience. Keeps the brand’s reputation and long-standing customer loyalty at the heart of every decision.

Collaboration: Works effectively with others, supports team goals, and values diverse perspectives. Builds positive relationships across teams and departments.

Adaptability: Responds positively to change and is flexible in approach. Remains calm under pressure and adjusts priorities when needed.

Integrity and Ethics: Acts with honesty, transparency, and respect. Maintains confidentiality and adheres to company policies and ethical standards.

Ownership and Accountability: Takes personal responsibility for resolving issues, following through on commitments, and learning from experience. Owns their performance and contributes to team goals with pride.

Goal Orientation and Results-Driven: Focuses on setting, pursuing, and achieving measurable targets and outcomes. Demonstrates determination, resilience, and a proactive mindset to reach individual and team goals while maintaining high standards. Embraces challenges as opportunities for growth and consistently works towards exceeding expectations.

Our Core Values in Action:

Trust: Keep your word, follow through, and earn confidence from customers and colleagues.
Integrity: Always act in the best interest of the customer and business, even when no one’s watching.
Growth Mindset: Welcome change, seek feedback, and look for opportunities to improve.
Team Spirit: Pitch in, collaborate, and support others — we win together.
Positive Energy: Bring kindness, enthusiasm, and encouragement into every customer and team interaction.
Service Excellence: Aim for high-quality, efficient, and memorable service in every task.

What you'll get:

23 days holiday plus bank holidays
Free parking
On site canteen
Staff discount on Silentnight products
Enhanced family friendly leave
Employee Assistance Programme
Volunteering leave

Silentnight is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Fixed term contract

Pay: Up to £25,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Referral programme

Ability to commute/relocate:

Barnoldswick BB18: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

logistics jobs in barrowford, lan

Customer Service Representative-12 month FTC

Purchasing & Import Coordinator

Sea Ocean/Air Freight Forwarder Operator with Inside Sales

Assistant to the Head of Group Operations

Senior Warehouse Operative

Supply Chain Line Manager - Assemblies

Warehouse Team Member

Customs and Logistics Coordinator - 12 Month FTC

Customer Service Advisor (Part time)

Group Logistics Coordinator

Logistics Apprentice - Trainee

Site Operations Manager

Construction Estimator/ Buyer

Customer & Sales Advisor

Head of Transport

Continuous Improvement Manager – Logistics & Warehousing

Operations Management Assistant

Dispatch Operative - Clayton Park Bakery

Operations Controller

Logistics Network Development Manager

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