Projects manager Work, Jobs in Bedale, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Projects Manager
Farrell Furniture Ltd —Wetherby
- From £60,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Annual leave
Quick apply
2d
Project Manager
The Avalon Group —Harrogate
- £40,800 a year
- Full-time
- Management
- Supervising experience
- Project management
- Work from home
- Employee discount
Quick apply
Property and Holiday Park Maintenance Manager
Thorpe Farm Centre —Barnard Castle
- £14.50 - £17.00 an hour
- Full-time
- Hospitality
- Maintenance
- Driving
- Free parking
Quick apply
7d
Operations Manager
Teesdale Community Resources —Barnard Castle
- £30,000 - £33,000 a year
- Weekend availability
- Management
- In-person
- Leadership
Quick apply
Senior Team Manager - Global Client Delivery
Labcorp —Harrogate
- Full-time
- Customer service
- Laboratory experience
- Bachelor's degree
Education Officer
Ripon Cathedral —Ripon
- £14,044 a year
- Part-time
- Bachelor's degree
- In-person
- School
Quick apply
2d
Panel Department Manager
Intelect UK Ltd —Middlesbrough
- Up to £50,000 a year
- Overtime
- Business development
- Organisational skills
- In-person
Quick apply
3d
Project and Operations Co-Ordinator
Clearworld —Harrogate
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- In-person
- Free parking
Quick apply
2d
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Repairs & Maintenance Technical Manager
JH Mechanical and Electrical Services Limited —Thornaby on Tees
- From £50,000 a year
- Full-time
- Management
- Computer literacy
- Team management
- Free parking
- Paid training
Quick apply
4d
Digital Marketing Manager
MBH Distribution —Stockton-on-Tees
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Project management
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
Engineering Project Manager
Labman Automation —Stokesley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
Development Manager
Thirteen —Middlesbrough
- £59,083 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
3d
Property Supervisor
North Yorkshire Council —Northallerton
- From £42,212 a year
- Overtime
- Management
- Maintenance
- Construction
- Annual leave
- Employee assistance programme
Contract Supervisor
Broadacres —Northallerton
- £44,121.81 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Project Manager (DSEAR)
RSE —Darlington
- Engineering
- Supervising experience
- Project management
- Employee discount
Housing Assistant
Pinnacle Group —Catterick Garrison
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
11d
Senior Development Manager
Thirteen —Middlesbrough
- £65,880 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
3d
Transport Supervisor
GXO Logistics —Northallerton
- Up to £39,000 a year
- Full-time
- Contracts
- Leadership
- Annual leave
- Employee assistance programme

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

projects manager jobs in bedale, nyk

Senior Customer Service Manager

Projects Manager

Project Manager

Property and Holiday Park Maintenance Manager

Operations Manager

Senior Team Manager - Global Client Delivery

Education Officer

Panel Department Manager

Project and Operations Co-Ordinator

Project Manager

Repairs & Maintenance Technical Manager

Digital Marketing Manager

Engineering Project Manager

Development Manager

Property Supervisor

Contract Supervisor

Project Manager (DSEAR)

Housing Assistant

Senior Development Manager

Transport Supervisor

I want to receive the latest job alerts for projects manager in bedale, nyk

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