Head of customer service Work, Jobs in Bedford (with Salaries)

Operations Director
THX Ltd —Bedford
- Full-time
- Presentation skills
- Continuous improvement
- Team management
Quick apply
Service Colleague (Express)
ASDA —Bedford
- £13.10 - £15.64 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
1d
ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Quality control
- Annual leave
13d
Contracts Manager
M & J Group (Construction & Roofing) Ltd —Bedford
- £65,000 a year
- Full-time
- Travel
- Contracts
- Construction experience
Quick apply
Claim Settlement Payments Administrator
Copart —Bedford
- £27,976 a year
- Analysis skills
- Communication skills
- Banking
- Employee discount
- Life insurance
Quick apply
Responsive Administrator
FSG Property Services Ltd —Milton Keynes
- Up to £32,000 a year
- Part-time
- English
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
1d
Head of Manufacturing UK
Aliaxis UK Limited (United Kingdom) —Huntingdon
- Full-time
- Management
- Engineering
- Continuous improvement
- Employee assistance programme
- Employee discount
Head of Commercial Operations - Drainage Solutions
ACO Technologies plc —Bedford
- Hybrid work
- Customer service
- Continuous improvement
- Manufacturing
Senior Crew Optimisation Officer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Annual leave
Area Manager
Inter County Service Group Ltd —Wellingborough
- From £34,000 a year
- Full-time
- Customer service
- English
- Team management
Quick apply
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Conversion and Compliance Officer
Gateway Education —Northampton
- £26,000 - £26,500 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- Sales
- Work from home
Quick apply
5d
Head of Security
Silverstone —Silverstone
- Part-time
- Hotel
- Leadership
Quick apply
5d
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Presentation skills
- Flexible schedule
Guest Operations Manager
Hilton —Towcester
- Full-time
- Hotel
- Leadership
- Employee stock purchase plan
- Annual leave
Operations Schedule Planning Officer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
- Annual leave
14d
People Experience Coordinator
East West Rail —Milton Keynes
- Hybrid work
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
20h
Major Account Manager
GAP Group —Kempston
- Full-time
- CRM software
- Business development
- Travel
Concession Manager
Ribble Cycles —Rushden
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
12d
Luxury Events & Fundraising Relationship Executive
Globexpert Fundraising Ltd. —Towcester
- Up to £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Marketing
- Free parking
- Flexitime
Quick apply

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Operations Director

THX Ltd -
Bedford

Quick apply

Job details

Full-time

Benefits

Company pension

Qualifications

Operations management
Senior management experience
Coaching
Lean
Logistics
Profit & loss
Presentation skills
Cost efficiency strategy
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Management reporting
Leadership
Growth strategy
Operations leadership experience

Full job description

About THX

THX is a founder-led specialist plant and equipment hire business serving the fit-out sector, built on a simple promise: no ordinary hire experience. The business has grown revenue strongly year on year, operates a modern fleet with 95% of assets under five years old, and employs around 190 people. THX has a clear and ambitious growth plan across the next few years. This role exists to lead operations through that journey.

The Role

Reports To: Managing Director

Location: Bedford, on site (multi-site presence as THX grows)

Team: Warehouse, Workshop, Transport and Health & Safety; c.140 operational staff via departmental managers

Seat: Senior Leadership Team member

Role Purpose

To lead THX operations through a significant growth journey while materially improving operational efficiency, safety and customer experience. The Operations Director owns the operational P&L levers (operational wages, haulage, workshop cost, fleet availability) and is directly accountable for improving operational wage efficiency as the business scales. The role is a genuine player-coach position: strategic at the SLT table, hands-on in the yard, and a developer of the management team beneath it.

Key Accountabilities

Operational efficiency and EBITDA

Own the operational cost base and drive a material reduction in operations wages as a percentage of revenue, without degrading service.
Embed and improve the operational efficiency scorecard: trips per driver, inspections per head, NCRs (process errors), and on-time in-full delivery, reported monthly into the board pack.
Design an operating model that grows revenue faster than operational headcount, so volume scales through process, planning and technology rather than bodies.
Work with the Commercial Director to strengthen cross-hire partner performance and commercial outcomes.

Leadership and capability building

Partner with the warehouse, workshop and transport managers to shape how the operation scales.
Set clear KPIs and hold weekly operational cadence, feeding accurate data into the monthly board pack.
Champion the HIRE values (Humility, Innovation, Refreshing, Energetic) and protect the THX customer experience as the business scales.

Fleet and asset performance

Maximise return on the hire fleet: availability, utilisation, first-time fix, servicing schedules and asset lifecycle decisions in partnership with Finance and Procurement.
Unlock the currently unutilised on-hire value potential identified in the fleet through better availability and turnaround.

Safety, compliance and infrastructure

Own health and safety across all operational areas, ensuring compliance with UK regulation, FORS/transport requirements and industry best practice.
Play a leading role in premises and depot decisions, ensuring operational needs shape the property strategy.

Process and continuity

Document operational processes and systems so the business runs by method, not memory, and can withstand external scrutiny.
Build a demonstrable multi-year track record of improving efficiency metrics across the operation.
Partner with the Digital Transformation Director to automate operational workflows, with a bias to more volume through fewer touches.

Requirements

Essential

Proven senior operations leadership (Operations Director, Head of Operations or equivalent) in equipment hire, rental, plant, tool hire or closely related logistics-intensive businesses.
Has operated at or scaled a business through a significant revenue growth phase, with demonstrable P&L accountability for operational cost lines.
Track record of measurably improving operational efficiency: labour productivity, transport cost per drop, workshop throughput or equivalent.
A genuine player-coach: credible at board level and equally credible on the depot floor, with evidence of developing inexperienced managers into strong ones.
Strong data literacy: comfortable owning KPIs, building scorecards and presenting numbers confidently in a board environment.
Deep understanding of warehouse, workshop and transport operations, including UK transport compliance and health and safety leadership.

Desirable

Experience in a private equity backed, owner-managed or high-growth environment, including exposure to operational due diligence.
Experience of multi-depot expansion or greenfield site openings.
Lean, continuous improvement or operational excellence methodology applied in a hire or distribution context.
Experience implementing operational technology (telematics, routing, workshop management, ERP).

Benefits

The Opportunity and Package

THX is a founder-led, fast-growing specialist hire business with a clear and ambitious growth plan across the next few years. This role offers a rare combination of SLT influence, genuine operational ownership and the chance to build the operations function that underpins the next phase of growth. The package comprises a competitive six-figure base salary, car allowance, performance bonus linked to EBITDA and operational efficiency, pension and benefits. For the right candidate there is scope to discuss long-term incentive participation aligned to the company's value creation plan, subject to performance and board approval.

Quick apply

Refine Your Search

head of customer service jobs in bedford

Operations Director

Service Colleague (Express)

ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)

Contracts Manager

Claim Settlement Payments Administrator

Responsive Administrator

Head of Manufacturing UK

Head of Commercial Operations - Drainage Solutions

Senior Crew Optimisation Officer

Area Manager

Head of Professional Services

Conversion and Compliance Officer

Head of Security

Head of Insights

Guest Operations Manager

Operations Schedule Planning Officer

People Experience Coordinator

Major Account Manager

Concession Manager

Luxury Events & Fundraising Relationship Executive

I want to receive the latest job alerts for head of customer service in bedford

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