Customer support & client services occupations Work, Jobs in Bicknacre, Ess (with Salaries)

Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
Customer Services Executive - Writtle
TUFFERMAN —Writtle
- Up to £28,000 a year
- 8 hour shift
- Customer service
- Computer literacy
- English
- Free parking
- Employee discount
Quick apply
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Weekend Call Centre Agent (Inbound)
Big Motoring World —Gillingham
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
11d
Employee Support Officer
Giant Group —Chelmsford
- £24,750 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Customer Service Representative
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
5d
Call Centre Agent - Late Shift
Big Motoring World —Gillingham
- Up to £12.71 an hour
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
11d
Call Centre Assistant
Specsavers —Chelmsford
- £8.20 - £12.91 an hour
- Full-time
- Employee discount
- Sick pay
14d
Customer Resolution Centre Advisor
Delta Housing —Chelmsford
- £30,349 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
1d
Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
Sales and Service Coordinator
ADM —Chelmsford
- Microsoft Outlook
- Customer service
- Communication skills
Service Coordinator
SIRM UK Marine LTD. —Chelmsford
- £26,000 - £28,500 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
7d
Client Services Administrator
Gallagher Bassett —Chelmsford
- Microsoft Excel
- Customer service
- Salesforce
- Employee stock purchase plan
- Life insurance
3d
Customer Services Advisor
Rose Calendars —Colchester
- From £15 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Salesforce
Quick apply
11d
Service Administrator
Thameside Fire Protection —Basildon
- £24,420.00 - £35,514.92 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
10d
Junior Customer Onboarding Administrator
Its Lolly —Braintree
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
Operations Coordinator
Transpire Training —Bishop's Stortford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
- Annual leave
- Gym membership
Quick apply
5d
Customer Service Agent - Outbound
Prep Kitchen —Gravesend
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply

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customer support & client services occupations jobs near bicknacre, ess

Contact Centre Agent (Evenings and Weekends)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Temporary | Permanent | Temp to perm
£12.71 an hour

Benefits

Additional leave
Company pension
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for new, skilled Call Centre Operatives to provide exceptional customer service and support. You will be joining our team of Contact Centre Agents based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

Your responsibilities will include handling inbound and outbound calls from housing tenants when they have issues with gas, heating, electricity and other general repairs emergencies, resolving customer inquiries, and providing accurate information about our services.

You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

This is a position for 20 hours per week where the suitable candidate will be required to work mid-week evening shifts and every other weekend on a rotational basis that will look like this:

Midweek evening shifts will be 6pm to 11.30pm
Weekend shifts will be 8am to 4.30pm or 3.30pm to 11.30pm every other weekend.

You must be able to work weekends (both Saturday and Sundays) and be able to get to and from central Chelmsford late in the evening.

This will be an ongoing temporary assignment which could lead to a permanent contract.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with ‘out of hours repair emergencies’ in the repairs and maintenance sector.
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.

Key Requirements:

Previous customer service experience.
Exceptional telephone manner.
Results driven and love to smash a target!
High levels of resilience and motivation to succeed.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme

Quick apply

Refine Your Search

customer support & client services occupations jobs in bicknacre, ess

Contact Centre Agent (Evenings and Weekends)

Customer Services Executive - Writtle

Helpdesk Administrator - Shifts

Weekend Call Centre Agent (Inbound)

Employee Support Officer

Customer Service Representative

Call Centre Agent - Late Shift

Call Centre Assistant

Customer Resolution Centre Advisor

Customer Service Advisor - Nights/Part-time

Sales and Service Coordinator

Service Coordinator

Customer Care Associate

Client Services Administrator

Customer Services Advisor

Service Administrator

Junior Customer Onboarding Administrator

Operations Coordinator

Customer Service Agent - Outbound

Client Resident Liaison Officer - Social Housing

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