Operational Incident Manager
Govia Thameslink Railway —Three Bridges
- 12 hour shift
- Employee assistance programme
- Employee discount
14d
Transport Manager
RT Page and Sons Ltd —Yapton
- £40,000 - £60,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
Quick apply
11d
Project Manager (Commissioned Service)
Safe Haven Sussex CIC —Brighton
- £33,000 - £36,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Administrator
Allsaved Group —Billingshurst
- £28,000 - £32,000 a year
- Management
- IT
Quick apply
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
11d
Transport Manager
Roberts Transport (Sussex) Limited —Littlehampton
- From £45,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
Quick apply
3d
Retail Cluster Manager
Bravissimo —Brighton
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Employee discount
Quick apply
Assistant Depot Manager
Buko Traffic & Safety —Alton
- Full-time
- IT
- Employee discount
Quick apply
Switchboard Operator
University Hospitals Sussex NHS Foundation Trust —Chichester
- £25,272 a year
- Part-time
- Customer service
- IT
11d
Operations Controller (Control Room / Dispatch)
Secure 24 Support Ltd —Crawley
- £12.75 - £13.36 an hour
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
Duty Manager
Reigate Manor Hotel —Reigate
- £27,500 - £29,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
7d
Clinical Deputy Manager - NO SPONSORSHIP
Cavell House —Shoreham by Sea
- £60,000 - £65,000 a year
- Full-time
- Management
- Nursing home
- Patient care
- Free parking
- Employee discount
Quick apply
11h
3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
12d
Compliance Manager
Allianz —Guildford
- £71,000 a year
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Financial services
- Employee discount
3d
Clinical Deputy Manager
Anavo Group LTD —Havant
- £60,000 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Free parking
- Referral programme
Quick apply
4d
Group Quality Manager
Respirex International Limited —Redhill
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Store discount
Quick apply
9h
Aircraft Dispatcher/Turnaround Coordinator (With Widebody Experience) - Full Time
Red Handling UK —Gatwick Airport
- £17.05 an hour
- Full-time
- English
- IT
- In-person
Quick apply
10d
Store Manager
Flying Tiger Copenhagen —Brighton
- Leadership
- Communication skills
- Time management
Production Radiochemist
Alliance Medical Ltd —Guildford
- From £33,450 a year
- Nights as needed
- Laboratory experience
- Analysis skills
- Organisational skills
Quick apply

I want to receive the latest job alerts for incident manager in billingshurst, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Operational Incident Manager

Govia Thameslink Railway -
Three Bridges

Apply Now

Job details

Permanent
14 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Childcare

Full job description

Salary:

Competitive plus benefits
Location:

Rail Operations Centre (ROC Three Bridges)
Contract Type:

Permanent
Closing Date:

8 July 2026

GTR are recruiting an Operational Incident Manager based out of our Rail Operating Centre in Three Bridges.

This new position carries significant accountability as the key live decision-maker within Southern's operational team. OIMs are part of a 7-strong team rostered 24/7 dedicated to both providing an immediate response to operational incidents that occur, directing the actions to be taken, and physically attending significant incidents on the GTR ‘South' network. This role carries a diverse range of responsibility where no two days are the same.

OIMs will have the discretion, personal decision-making confidence and training to influence the course of service recovery following incidents, and act as the first responder to drivers and other operational staff involved. OIMs will collect evidence from the scene, download train data loggers and liaise with partners in Network Rail and GTR to ensure a complete portfolio of information is passed to the owning investigatory managers.

Where necessary, OIMs will support NR in taking immediate actions to prevent further safety incidents. In addition, OIMs will proactively undertake monitoring audits of driver compliance with safe train driving by download and practical observation, to ensure we are proactively driving continuous safety improvement.

This position will be rostered on a 24 hour, 7 day per week basis with an 8 hour weekday and 12 hour weekend shift structure, designed to support a positive work/life balance and support our aim to increase the appeal of operational management roles to a diverse range of candidates.

This role is based at Three Bridges ROC in order to provide instantaneous support to the Control and Network Rail teams when the OIM is not responding to incidents or undertaking safety auditing activity in person on the Southern network. It is not suitable for remote working.

Key Success Criteria

Prioritise service recovery following all operational incidents by ensuring consistent, evidence-based decisions are taken in line with GeForce TRAINING; in turn, increase the level of operational performance achieved by the business
Deliver first-class standards of support with consideration for driver welfare following incidents and take fair and consistent decisions
Become a network-wide ambassador for operational teams
Ensure high quality information is consistently inputted to the Southern electronic management systems
Identify non-compliance with southern driving standards through sampling activities and compile reports
Maintain agreed competence levels using spaces provided in the roster and undertake other activities supporting teams as required by the Operational Response Manager
Be immediately available to respond to operational incidents occurring on the GTR South area and provide authoritative decision making based on experience and objective analysis of the facts available and safety profile
Provide informed, official guidance and instructions to Southern control teams on resolving operating incidents, proactively considering implications on safety and operational performance
Take the lead in supporting Southern control teams with arranging response plans with Southern Resource Managers and local driver management teams

What we can offer you:

Final salary pension
25 days holiday plus bank holidays
Health Care
Free travel on GTR and sister groups for you and your family
75% off travel on other train operating companies for you, and leisure for your family
Discounted Oyster Card
GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
StarHub – our great benefits package which, for example, includes discounts with many retailers.

Refine Your Search

incident manager jobs in billingshurst, wsx

Operational Incident Manager

Transport Manager

Project Manager (Commissioned Service)

Administrator

Centre Manager - Primrose Lodge

Transport Manager

Retail Cluster Manager

Assistant Depot Manager

Switchboard Operator

Operations Controller (Control Room / Dispatch)

Group Head of Data Protection

Duty Manager

Clinical Deputy Manager - NO SPONSORSHIP

3rd Line Service Desk Technician

Compliance Manager

Clinical Deputy Manager

Group Quality Manager

Aircraft Dispatcher/Turnaround Coordinator (With Widebody Experience) - Full Time

Store Manager

Production Radiochemist

I want to receive the latest job alerts for incident manager in billingshurst, wsx

Explore jobs in more locations

Benefits

Pension

Staff Travel

Childcare Vouchers

Extra Holidays

Discount Scheme

Long Service Awards

Employee Assistance Programme

The Transport Benevolent Fund

In-House Occupational Health Department

Cycle to Work Scheme

Jobseeker tools

Employer Tools

Browse

Stay Connected