client director Work, Jobs in bilston, wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Training Academy Partnership Director
Eco Power Energy —Coleshill
- £49,012.03 - £122,087.60 a year
- Overtime
- English
- Electrical experience
- Plumbing
Quick apply
4d
Travel Consultant
Trailfinders —Solihull
- £44,000 - £49,000 a year
- Sales
2d
Executive Assistant
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
- IT
- Communication skills
9d
Manor Vets - Director of Practice
IVC —West Bromwich
- £60,000 - £80,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
2d
Associate Director - Planner
Savills —Birmingham
Associate Technical Director - Transport Planner
Arcadis —Birmingham
Director of Business Management
Prodomos Business Solutions Ltd. —Birmingham
- £116,000 - £146,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
5d
Project Director
Omexom UK —Birmingham
- PMP
- Project management
- Bachelor's degree
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Jobs Guarantee: Office Junior x1
Supplytrain —Birmingham
- Monday to Friday
- Office experience
- Annual leave
2d
Insurance Client Director - Corporate Risk, Birmingham
Aon Corporation —Birmingham
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
6d
Talent Acquisition Specialist
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Valuations Director
BDO —Birmingham
- Full-time
- Leadership
- Tax experience
Construction Director
Williams CCI Building Solutions & Commercial Projects Ltd —Birmingham
- £108,000 - £165,000 a year
- Full-time
- Civil engineering
- Engineering
- Project management
Quick apply
8d
Principal Engagement Consultant
WSP —Birmingham
- Management
- Communication skills
Associate Director- Infrastructure Town Planning
Arup —Birmingham
- Leadership
FM Account Manager
Culligan UK limited —Wolverhampton
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Employee assistance programme
- Employee discount
Quick apply
Account Director
M-Page Hiredonline —Birmingham
- £65,000 - £80,000 a year
- Sales
- Leadership
- Marketing
3d

I want to receive the latest job alerts for client director in bilston, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client director jobs in bilston, wmd

Customer Relationship Manager

Training Academy Partnership Director

Travel Consultant

Executive Assistant

Manor Vets - Director of Practice

Associate Director - Planner

Associate Technical Director - Transport Planner

Director of Business Management

Project Director

Service Director

Jobs Guarantee: Office Junior x1

Insurance Client Director - Corporate Risk, Birmingham

Director, Operations

Talent Acquisition Specialist

Valuations Director

Construction Director

Principal Engagement Consultant

Associate Director- Infrastructure Town Planning

FM Account Manager

Account Director

I want to receive the latest job alerts for client director in bilston, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected