outcomes manager Work, Jobs in birmingham, eng (with Salaries)

Senior Manager - Customer Outcomes & Insights
West Brom —West Bromwich
- £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
2h
Stakeholder Manager
Invictus Games Birmingham 2027 —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
1d
Impact Manager
Invictus Games Birmingham 2027 —Birmingham
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
1d
Trainee Campaign Manager
Sage Partners —Birmingham
- £25,000 - £42,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Centre Manager SYDNI Centre
The SYDNI Centre —Leamington Spa
- £42,000 a year
- Full-time
- Supervising experience
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
8d
PA and Office Manager - WMG Academy Solihull
WMG Academy - UTC —Chelmsley Wood
- £34,000 - £38,220 a year
- Part-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
- Referral programme
Quick apply
2d
Operations Manager
Miss Macaroon C.I.C. —Aston
- £45,000 a year
- Full-time
- Team management
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
5d
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
Regional Operations Manager â Specialist Division
Midlands —Birmingham
- From £70,000 a year
- Full-time
Quick apply
Manager
care first staffing —Birmingham
- £24,420 - £55,000 a year
- Full-time
- Organisational skills
- In-person
- Care plans
Quick apply
2h
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
8d
Assistant Operational Contract Manager
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
8h
Programme Manager
Gambling Commission —Birmingham
- £62,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
1d
Logistics Manager - North
High Speed Two (HS2) —Birmingham
- £55,687.20 - £65,514.00 a year
- Full-time
- Data analysis skills
- IT
- Construction
1d
CDD Operations Manager - Onboarding
Worldpay (UK) Limited —Birmingham
- Rotating shift
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Leadership
Quick apply
6d
Customer Engagement Manager
GreenSquareAccord —Birmingham
- £38,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Case Manager (111707-0626)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Analysis skills
- University
- Case management
1h
Cluster Support Manager
WMGC —Birmingham
- £43,700 a year
- Hybrid work
- Analysis skills
- Project management
- Contracts

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Senior Manager - Customer Outcomes & Insights

West Brom -
West Bromwich

Apply Now

Job details

Full-time
£60,000 a year
2 hours ago

Benefits

Company pension
Private medical insurance
Employee discount
Paid volunteer time
Enhanced paternity leave
Car scheme

Qualifications

Continuous improvement
Root cause analysis
Communication skills

Full job description

Senior Manager - Customer Outcomes and Insights

Salary: £60,000 per annum

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid (Office: West Bromwich)

Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand it’s not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.

As we continue to expand, we're currently recruiting for a new and exciting opportunity for a Senior Manager for Customer Outcomes and Insights. As a Senior Manager for Customer Outcomes and Insights you will be responsible for understanding and measuring customer outcomes across the Society. You will play a key role in ensuring our products, services and experiences deliver good customer outcomes in line with Consumer Duty.

Working cross functionally, you will own the outcome monitoring framework, customer voice and customer research agendas with an ability to translate insight into meaningful improvement

What the role will look like:

Be the consistent voice of the customer within key Society forums, maintaining a complete understanding of customer needs, motivations and vulnerabilities; both current and across the planning horizon
Lead a small specialist team dedicated to the delivery of good customer outcomes backed by meaningful insights
Design and own the end-to-end customer insight ‘stack’ including Customer Outcome and Conduct Risk Monitoring Framework and reporting, outcome testing, customer experience and research
Own, maintain and continuously improve the Society’s Customer Outcome and Conduct Risk Monitoring Framework, including a suite of metrics mapped to the four Consumer Duty outcomes
Define and deliver the Society’s approach to customer journey mapping and customer outcome testing working with key teams and stakeholders
Prepare clear monthly and quarterly reporting to a range of stakeholders including Customer Conduct Risk Review Group, Executive Committee and Board
Produce evidence-based analysis that underpins the annual Consumer Duty Report
Define and lead the Society’s approach to measuring customer experience across all products, channels and journeys
Own quantitative and qualitative customer research initiatives and synthesise findings into actionable themes
Coordinate product reviews across Society stakeholders, assessing and evidencing fair value across the product suite
Proactively identify and mitigate foreseeable harm, completing root cause analysis and coordinating remediation where necessary

What you will bring to the role:

Customer first thinking with a passion for good customer outcomes and a continuous improvement mindset
Deep knowledge of Consumer Duty, Conduct Risk and regulatory standards
Proven experience of defining and implementing customer outcome measurement frameworks
Proven experience of defining and implementing customer outcome testing methodologies
Experience in developing customer experience measurement frameworks
Experience of developing customer research programmes
Proven track record of turning customer insights into measurable improvements
Excellent communication skills with experience of engaging across a wide range of different stakeholders
Excellent analytical capabilities with experience in balancing both quantitative and qualitative data sets to deliver meaningful insights
Ability to influence across the Society at all levels and drive the customer agenda forward
Ability to lead, coach and develop a small specialist team

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

We pride ourselves on our development opportunities and always look to promote from within wherever possible,
Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
2 paid volunteering days a year,
Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
Life assurance provided by the Society at 4 times your salary,
Yearly performance related pay scheme and pay review,
Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
Salary Sacrifice Electric/Hybrid Car Scheme,
A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [email protected].

Do it today and click apply!

*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

Apply Now

Refine Your Search

outcomes manager jobs in birmingham, eng

Senior Manager - Customer Outcomes & Insights

Stakeholder Manager

Impact Manager

Trainee Campaign Manager

Centre Manager SYDNI Centre

PA and Office Manager - WMG Academy Solihull

Operations Manager

Customer Service Delivery Manager

Major Incident Capability Manager

Manager of Dedicated Implementations - EMEA

Regional Operations Manager â Specialist Division

Manager

Operations Planning & Delivery Manager

Assistant Operational Contract Manager

Programme Manager

Logistics Manager - North

CDD Operations Manager - Onboarding

Customer Engagement Manager

Case Manager (111707-0626)

Cluster Support Manager

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