engagement manager Work, Jobs in birmingham, wmd (with Salaries)

Customer Engagement Manager
GreenSquareAccord —Birmingham
- £38,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Team Administrator
National Grid —Birmingham
- £33,000 - £36,000 a year
- Microsoft Powerpoint
- Communication skills
21h
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Employer Engagement Manager
The JTL Group —Birmingham
- Up to £51,100 a year
- Full-time
- Sales
- Business development
- Driving
- Annual leave
- Employee assistance programme
12d
Impact Manager
Invictus Games Birmingham 2027 —Birmingham
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
1d
Student Communications Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- University
- Annual leave
2d
Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Education Centre Manager
Explore Learning —Birmingham
- £31,250 - £33,750 a year
- Full-time
- English
- Leadership
- Employee discount
- Referral programme
12d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
Stakeholder Manager
Invictus Games Birmingham 2027 —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
1d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
7d
Senior Manager Continuous Improvement
Homes England —Birmingham
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
1d
HSE Business Partner - Solihull
Rolls-Royce —Solihull
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Senior Stakeholder Engagement Manager
Dragados —Birmingham
- Full-time
- Management
- IT
- Negotiation
Quick apply
Collections Manager
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Weekend availability
- English
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
16h
Secretariat Manager
Birmingham City Council —Birmingham
- £45,091 - £53,460 a year
- Hybrid work
- Human resources
- Organisational skills
- Leadership
7d
EPR Operational Lead
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £57,528 - £64,750 a year
- Full-time
- IT
2d
Head of Supervision & Casework
Gambling Commission —Birmingham
- Up to £65,000 a year
- Full-time
- Hybrid work
- Travel
Assistant Project Manager
The Manufacturing Technology Centre —Coventry
- £42,000 a year
- Full-time
- ERP systems
- Project management
- Organisational skills
Quick apply
12d

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Customer Engagement Manager

GreenSquareAccord -
Birmingham

Quick apply

Job details

Permanent
£38,000 a year
14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Communication skills

Full job description

Customer Engagement Manager

Job Location: Brindley Place, Birmingham.

Salary: £38,000

Contract type: Permanent

Working hours: 37 hours per week. Attending office once a week.

Close Date: 5th June

Interview date: 15th June

Be part of something new, we are growing its Customer Engagement team, and we`re excited to be recruiting a brand new Customer Engagement Manager to help us take our approach to the next level.

We`re looking for a passionate and experienced Customer Engagement Manager to lead how we listen to, learn from, and act on the voices of our customers. This is a key role within our Customer Experience directorate, where you`ll shape engagement strategies, influence services, and drive meaningful improvements across the organisation.

If you`re passionate about meaningful engagement, improving customer experience, and making sure residents feel heard, valued, and involved, this role gives you the platform to make a real impact.

About the role

As Customer Engagement Manager, you`ll lead a dedicated team and oversee a portfolio of engagement projects that ensure our customers` voices are heard and more importantly acted upon.

You`ll work collaboratively across the business to embed customer insight into decision-making, service design, and continuous improvement. From analysing feedback and complaints data to delivering inclusive engagement initiatives, your work will directly enhance customer experience.

What you`ll be doing

Designing and delivering innovative, inclusive customer engagement strategies.
Turning customer feedback, complaints, and data into actionable service improvements.
Championing a "you said, we did" culture across the organisation.
Acting as a subject matter expert on engagement and consultation best practice.
Building strong relationships with internal teams and external partners.
Leading, coaching, and developing a high-performing team
Ensuring engagement activity meets regulatory standards and delivers real impact

We`re seeking someone who is:

Experienced in leading customer engagement or consultation programmes.

A confident people leader who can inspire and manage a team.

Skilled at analysing feedback and translating insight into tangible outcomes.

A strong communicator who can influence and collaborate across teams.

Passionate about delivering excellent customer experiences.

Committed to inclusive engagement that reflects diverse communities.

A relevant qualification (Level 4 or equivalent experience) is essential, and experience within housing or a regulated environment would be a plus.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

We believe our customer is everything
We are one team
We are supportive and caring
We are business-minded for social purpose
We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

25 days annual holiday entitlement
A defined contribution pension scheme.
Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
Two days paid volunteering leave per year
Buying and selling of annual leave
Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Quick apply

Refine Your Search

engagement manager jobs in birmingham, wmd

Customer Engagement Manager

Team Administrator

People Manager

Employer Engagement Manager

Impact Manager

Student Communications Manager

Major Incident Capability Manager

Education Centre Manager

Manager of Dedicated Implementations - EMEA

Stakeholder Manager

Operations Planning & Delivery Manager

Senior Manager Continuous Improvement

HSE Business Partner - Solihull

Customer Service Delivery Manager

Senior Stakeholder Engagement Manager

Collections Manager

Secretariat Manager

EPR Operational Lead

Head of Supervision & Casework

Assistant Project Manager

I want to receive the latest job alerts for engagement manager in birmingham, wmd

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