Customer specialist Work, Jobs in Birtley, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Junior Contracts Manager
elix sourcing solutions —Chester-le-Street
- £35,000 - £40,000 a year
- Monday to Friday
- Contracts
- Construction experience
Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
11d
Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
11d
Specialist Customer Support Consultant
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
Project and Operations Coordinator ( Maternity Cover Oct 26 to Mar 28)
Gilligan Engineering Services —Jarrow
- £36,000 - £38,000 a year
- Full-time
- CRM software
- Travel
- In-person
- Annual leave
Quick apply
9d
Team Manager - Operations
The Rudd Group —Wideopen
- £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
Area Sales Executive
WeBuyAnyCar —Sunderland
- £28,200 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Business Coordinator
Manager of Brands —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Hospitality
- Social media management
Quick apply
2d
Assistant Centre Manager
OI Space —Newcastle upon Tyne
- £30,162 a year
- Full-time
- Customer service
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
Warehouse Operative (nights)
Fowler Welch —Washington
- Full-time
- Life insurance
Quick apply
5d
Customer Assistant
Lidl —Washington
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
2d
New Boarding Compliance Analyst - EDD Specialist
Worldpay (UK) Limited —Gateshead
- Analysis skills
- Bachelor's degree
- Financial services
- Employee assistance programme
Quick apply
Night Warehouse Operative - DXF
DX Group —Gateshead
- Night shift
- Employee assistance programme
Worldwide Sales Consultant
Hays Travel —Sunderland
- Customer service
- Employee discount
Customer Relations Specialist
Sage —Newcastle upon Tyne
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
2d
Warehouse Operative (Monday to Friday)
CCF —Newcastle upon Tyne
- Full-time
- Customer service
Sales Advisor
John Eliot (Footwear) - Clarks Franchise —Morpeth
- Up to £12.71 an hour
- Part-time
- Bilingual
- Merchandising
- English
- Employee discount
Quick apply
6d
Post-Fusion Operator
Krystal Technology —Wallsend
- £28,657 a year
- Day shift
- Forklift
- Continuous improvement
- Quality control
Quick apply

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Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year

Benefits

Additional leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
B2B
Relationship management
Customer interaction
Root cause analysis
Account management

Full job description

Customer Service Advisor

Salary - £26,227.50

Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm

When a business customer picks up the phone or sends an email, they’re trusting us to sort it. A billing query, a contract question, a supplier issue that needs specialist attention - as a Customer Services Advisor at Northern Gas and Power, you’re the person who makes it right.

You’ll sit within the Services team, reporting to the Customer Support Manager. Your job is to handle customer requests and queries with speed, professionalism, and genuine care while keeping our records accurate and liaising with energy suppliers on our customers’ behalf.

If you’re someone who thrives on solving problems, communicating clearly, and delivering a service you’d be proud of, this role will suit you.

What you’ll actually be doing

Handling customer requests submitted by phone and email prioritising, investigating, and resolving them efficiently
Investigating and resolving customer queries quickly and patiently - getting to the root cause, not just the symptom
Maintaining thorough and accurate customer account records across our database systems
Liaising with energy suppliers on behalf of our customers - chasing updates, escalating issues, and ensuring they receive the best possible service
Communicating proactively with customers as their contract start dates approach, ensuring a smooth transition to meet their energy needs
Supporting customer retention keeping customers engaged and identifying opportunities to strengthen the relationship
Keeping confidential records and financial information private and secure at all times
Learning and using various database systems and internal technology to deliver great customer care
Working as part of the wider NGP team supporting colleagues, spotting further business opportunities, and driving positive results

No two days look the same. One morning you might be working through a queue of email requests, contract queries, billing questions, supplier updates. The next, you’re on the phone resolving a complaint or coordinating with a supplier to fix a metering issue before a contract goes live. The pace is steady and the variety keeps things interesting.

What makes this rewarding

You’re the person who fixes it. Customers remember the person who went that extra mile to sort their problem. You’ll build real relationships with the businesses you support, and you’ll see the direct impact of your work every day
Energy industry exposure. You’ll learn how the commercial energy market works from the inside - suppliers, contracts, metering, procurement. It’s a genuine skill set that grows with you
A supportive team. You’ll work alongside experienced colleagues in a team that helps each other out. The Services team is collaborative, and the environment is professional without being stuffy
Room to grow. NGP is a large, international business.

What’s in it for you

Salary £26227.50
23 days holiday + additional December leave + bank holidays
Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)

Your first 90 days

Weeks 1–3: You’ll go through a structured induction covering NGP’s systems, processes, and the energy industry basics. You’ll shadow experienced advisors, learn the database and CRM tools, and start handling straightforward customer queries with support
Weeks 4–8: You’re handling your own caseload. Phone and email queries come directly to you, and you’re building confidence liaising with suppliers. You know where to find information, when to escalate, and how to keep customers updated. Your accuracy on records is consistent
Weeks 9–12: You’re a fully contributing member of the team. You manage queries independently, handle supplier escalations with confidence, and proactively flag emerging issues before they become problems. Colleagues and customers know they can rely on you

This is for you, if

You have experience in customer service, ideally in the energy industry, but strong service experience from other B2B environments will be considered
You’re comfortable using MS Office and picking up new systems quickly
You communicate effectively, both verbally and in writing - professionally and clearly, even when things are complicated
You can manage your own workload, prioritise competing demands, and work under pressure when needed
You’re self-motivated, resilient, and driven - you don’t wait to be told what to do next
You’re a natural problem solver who stays calm and patient, even with difficult queries
You’re a team player who supports colleagues and contributes to a positive working environment
Account management or B2B experience is a plus, but not essential

About Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions.

Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias.

Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Pay: £26,227.50 per year

Work Location: In person

Quick apply

Refine Your Search

customer specialist jobs in birtley, twr

Customer Service Advisor

Junior Contracts Manager

Customer Experience Advisor

Senior Customer Service Advisor - Nights

Customer Service Advisor

Specialist Customer Support Consultant

Project and Operations Coordinator ( Maternity Cover Oct 26 to Mar 28)

Team Manager - Operations

Area Sales Executive

Business Coordinator

Assistant Centre Manager

Warehouse Operative (nights)

Customer Assistant

New Boarding Compliance Analyst - EDD Specialist

Night Warehouse Operative - DXF

Worldwide Sales Consultant

Customer Relations Specialist

Warehouse Operative (Monday to Friday)

Sales Advisor

Post-Fusion Operator

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