Cost manager Work, Jobs in Blackley, Gtm (with Salaries)

Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
4d
Contracts Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
Low Risk Manager - Production Department
Destiny Foods —Manchester
- £34,000 - £35,000 a year
- Full-time
- Bakery
- Team management
- Quality control
- Profit sharing
- Employee discount
Quick apply
Operations Manager
Lineage Logistics —Heywood
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Free parking
- Annual leave
Quick apply
Head of Supply Chain and Logistics Operations
Haier Europe —Birchwood
- £80,000 a year
- Full-time
- Hybrid work
- Travel
- Training & development
- Employee assistance programme
- Employee discount
13d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
12d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £58,555 - £63,482 a year
- Full-time
- Communication skills
- Sick pay
Regional Operations Manager (Manchester)
Siemens Healthineers —Manchester
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
12d
Operations Manager
Impact Food Group —Manchester
- Full-time
- Cooking
- Team management
- Travel
Quick apply
Operations Manager
Newgen Scaffolding Limited —Chorley
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
12d
Operations Manager - Middleton
DPD Group UK —Middleton
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
Junior Account Manager - THG Nutrition | Brand Hub
THG —Manchester
- Data analysis skills
- Business development
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
2d
Operations Manager
EgyBoard Technology and Industrial Solutions —Stockport
- £6,200 a month
- Full-time
- Analysis skills
- Supervising experience
- Continuous improvement
Quick apply
6d
Distribution Centre Manager - Middleton
DPD Group UK —Middleton
- Full-time
- Customer service
- Free parking
Quick apply
Associate Cost Manager
Hollis —Manchester
- Hybrid work
- Microsoft Word
- AutoCAD
- Master's degree
- Flexible schedule
Despatch Front Line Manager
Allied Bakeries —Stockport
- £50,859.84 a year
- 12 hour shift
- Microsoft Excel
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
9d
Branch Manager – Professional House Share & Corporate Lets
Mistoria house Share —Bolton
- Up to £32,000 a year
- Full-time
- Business development
- Team management
- Contracts
- Free parking
- Sick pay
Quick apply
4d
FP&A Manager
Clear Business —Sale
- Up to £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Accounting
- Free parking
- Employee discount
Quick apply
Director of Commercial & Business Operations
Ugalco Business & Commercial Solutions Ltd —Manchester
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Free parking
- Flexitime
Quick apply
13d
Shift Manager
DPD Group UK —Middleton
- £40,000 a year
- Weekend availability
- Customer service
- Computer skills
- Communication skills
- Free parking
Quick apply
10d

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Head of Customer Service

Stellify
Manchester

Quick apply

Job details

Full-time
£95,000 a year
4 days ago

Qualifications

Operations management
Process improvement
Complaint handling
Performance management
Change management
Continuous improvement cycles oversight
Team management
Change leadership
Customer interaction
Training & development
Root cause analysis
Operations leadership experience

Full job description

Head of Customer Service

Greater Manchester (office based, full time) · £95,000 + benefits

Run the customer service operation for a high-volume competitive consumer retailer. 80+ people across in-house teams and outsourced partners, and a wide range making up the customer base.

The contact profile is broad. Order and delivery questions at volume, returns and refunds, complaints that carry a regulated process and formal deadlines, and queries on products sold by partner brands. Volumes swing hard through peak trading, add all this into a very competitive sector and service has to be flawless.

There is change happening across the business. New technology, a customer function being redesigned, and work underway on how much of the operation sits with outsourced partners. This role plays a part in the delivery of all of it. What it is measured on is the day to day: how fast customers get an answer, how well the operation runs, what it costs, the culture in the teams, and what customers say afterwards.

What you'll own

Day to day performance of the contact centre across 80+ people: speed of answer, resolution, quality, cost to serve
What customers tell you, what it means, and getting the causes fixed with the teams that create them
The culture on the floor: the standard your managers hold, how people are coached, whether good people stay
The outsourced partner relationships: performance, quality, commercials, and a consistent experience whoever the customer reaches
Efficiency: forecasting and scheduling through peak, contact reduction, and the balance between automated and human channels
The structure underneath you and the capability of the managers in it

You'll report to the Customer Experience Director as their number 2. They hold the wider experience and commercial agenda. You hold and stabalise the operation, with the room to run it your way, and involvement in some of the change work wherever it touches service.

The first 12 months

Get hold of the operation and steady the contact types that are costing the business trust. Put measures in place that tell you the truth about performance week to week. Lift the standard of the management layer through investement into cross-training, performance management and upskilling all roles from complaints through to senior managers.

Our ideal applicant

A service leader who has run a contact centre of similar scale and challange: forecasting, scheduling, quality frameworks, and what moves the numbers week to week
Has managed outsourced partners on performance, quality and the commercial conversation
Comfortable with a mixed contact profile, transactional order queries at volume alongside complaints that carry a regulated process
Builds culture deliberately: coaches managers, holds a standard, and keeps good people in the building
Runs on numbers and can talk to cost to serve, contact rate and what poor service costs the business
Steady in a business that is changing around them, and clear on what service needs to stay solid while it does
A leader who has held consistency of role and lead service delivery through various sizes of teams is crucial for this role

The package

£95,000 base salary
Full time, office based in Greater Manchester
Benefits detail shared on application

All applications are handled confidentially by Stellify.

Quick apply

Refine Your Search

cost manager jobs in blackley, gtm

Head of Customer Service

Contracts Manager - United Utilities Better Rivers (AMP8)

Low Risk Manager - Production Department

Operations Manager

Head of Supply Chain and Logistics Operations

Operations Manager

Jigsaw Homes Group Limited

Regional Operations Manager (Manchester)

Operations Manager

Operations Manager

Operations Manager - Middleton

Junior Account Manager - THG Nutrition | Brand Hub

Operations Manager

Distribution Centre Manager - Middleton

Associate Cost Manager

Despatch Front Line Manager

Branch Manager – Professional House Share & Corporate Lets

FP&A Manager

Director of Commercial & Business Operations

Shift Manager

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