Dispatchers Work, Jobs in Boston Spa, Nl (with Salaries)

Service Team Resource Planner
Brass Monkey Health —Wetherby
- £30,000 - £32,500 a year
- Full-time
- CRM software
- Administrative experience
- Electrical experience
Quick apply
4d
Depot Assistant
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
Call Handler
EMED Group —Leeds
- £13.56 an hour
- Full-time
- Nursing home
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Dispatch and Distribution Manager
Khan Sultan Limited —Thirsk
- £45,000 - £49,000 a year
- Full-time
- Data analysis skills
- Organisational skills
- Leadership
Quick apply
Bookings & Compliance Coordinator (Remote)
Topp Language Solutions —West Yorkshire
- £12.71 - £15.00 an hour
- Part-time
- Remote
- Customer service
- Analysis skills
- Organisational skills
Quick apply
Transport Clerk
GXO Logistics —Leeds
- £31.06 an hour
- 8 hour shift
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
2d
Fleet Operations Assistant
Autohorn Ltd —York
- £25,000 a year
- Full-time
- Customer service
- Accounting
- In-person
- Free parking
- Flexitime
Quick apply
4d
Logistics Coordinator
SDL Car Parts —York
- £30,940 a year
- Full-time
- No experience needed
- Warehouse experience
- IT
- Employee discount
2d
Transport Administrator - Part time
Knightsbridge Furniture —Bradford
- £12.71 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
Commercial Admin & Weighbridge Operator
Changing Waste —Howden
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
9d
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Installation Scheduler
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
Fleet and Transport Controller
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Life insurance
- Referral programme
Quick apply
10d
Operations Assistant
North Yorkshire Council —Selby
- £25,989 - £27,254 a year
- Weekend availability
- Employee discount
3d
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Installation Scheduler
Zuno —Leeds
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
Quick apply
Logistics Bookings Coordinator
HSL Chairs —Batley
- £12.71 an hour
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
10d
Breakdown Contoller (WHN)
Kelling Group Limited. —Normanton
- £28,250 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Employee discount
Quick apply
Planning Co-ordinator
Homelife Stairlifts Limited —Bingley
- £28,000 - £30,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Life insurance
Quick apply
7d
Weigh Bridge Operator
A TUCKER AND SON LTD —Wakefield
- £14 - £21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d

I want to receive the latest job alerts for dispatchers in boston spa, nl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Team Resource Planner

Brass Monkey Health
Wetherby

Quick apply

Job details

Full-time
£30,000 - £32,500 a year
4 days ago

Benefits

Company pension

Qualifications

CRM software
Driving Licence
Administrative experience
Change management
Electrical experience
Team management
Plumbing
Organisational skills
IT
Power tools
HubSpot
Communication skills

Full job description

Role: Service Team Resource Planner

Focus: This role is essential to the smooth operation and growth of the service team. By ensuring effective planning, coordination, and administrative accuracy, the Service Team Resource Planner enables the business to scale efficiently, maximise resource utilisation, and deliver a consistently high-quality service experience to customers in the UK and beyond, while also supporting revenue growth through service activities.

Who are we

Brass Monkey exists to help everyone experience the power of a cold water dip every day.We do it by being the crusader for our 'challenge creates change’ philosophy, by guiding people to access, own or follow the practice of cold water immersion, in whatever way works for them.We have very clear and strong values that drive our business and need to resonate well with all members of our growing team.

Our shared beliefs:

Bravery is the mother of invention: The fearless are merely without fear, people who act despite their fear are truly brave. Failure is feedback. Push on, don’t worry about getting it wrong. Live curious. Be inventive and imaginative. The business was built on curiosity and let’s face it, a crazy idea. If you can push on and push out of your comfort zone you could be the spark behind the next one.
OK is not OK: Remarkable things only happen if you commit and give your everything. We don’t cut corners, we don’t do things by halves. Just think what 2% more might bring. No pain, no gain as they say. Set a standard. Keep your promises. Bring your A Game every day.
Kindness is magic: Nothing good happens until other people feel good. Whether that’s our families, our colleagues, our customers or our community. We will always strive to maintain our generosity of spirit by staying compact enough to care and focused on what and who matters most. Caring for people and doing the right thing in the right way deserves to be celebrated.

Still with us? Awesome, read on.

Job Role & Requirements

As Brass Monkey's rapidly growing function, the time has come for our service team schedule to be coordinated from HQ. Supporting those who interface with our customers and aligning our resources to fulfil requests is a fundamental part of the customer experience we provide as a leading Ice Bath Manufacturer. In this role, you will work consistent hours alongside your colleagues in HQ.

The Service Team Resource Planner will play a critical role in ensuring the efficient scheduling and coordination of maintenance and servicing activities. This position is responsible for managing and administrating the service team’s workload, optimising resource allocation, and ensuring a seamless experience for both internal stakeholders and customers.

The role requires close collaboration with multiple business areas to assess and prioritise requests for service team support, while maintaining high standards of customer communication and operational delivery. A key objective of this role is to drive efficiencies as the business scales, supporting both UK and international service delivery, while contributing to revenue generation through effective service team utilisation.

Role Objectives (Next 12 Months)

A clear process for effectively and efficiently coordinating service team activities in accordance with customer and internal service levels.
Improved briefing & wash-ups for service team members on each job
100% accurate month-end data of services and repairs
Effective use of all resources we have available to us

Responsibilities

Plan, schedule, and manage the daily and forward workload of the service team to ensure efficient delivery of maintenance and servicing activities
Allocate and assign jobs to engineers based on resource locality, priority level, availability, and individual skill sets to maximise efficiency and service quality
Utilise the field management system to effectively distribute work and optimise resource deployment
Assess and prioritise incoming requests from internal departments requiring service team support
Work closely with production and manufacturing teams to align engineer scheduling with production completion timelines, ensuring a smooth and efficient flow of work
Coordinate directly with customers to arrange, confirm, and manage service appointments
Ensure all service visits are accurately recorded and administered within internal systems
Manage job-related requirements, including parts allocation, availability, and tracking
Maintain accurate records to support finance processes and stock reporting
Administer customer recharges where applicable, including missed or failed appointments and services not covered under warranty
Monitor schedule adherence and proactively resolve conflicts or delays
Act as a central point of contact between engineers, internal teams, and customers
Drive continuous improvement in planning processes to increase efficiency and scalability of service operations
Support the coordination of service delivery for customers both within the UK and internationally
Contribute to increasing service-related revenue through effective planning, utilisation, and chargeable activity management
Produce and oversee regular reporting on service performance, utilisation, and key metrics for the Head of Customer Experience
Support the Service Team Manager in ensuring engineers’ schedules and working patterns comply with working time regulations and relevant legislation, as well ensuring a healthy work-life balance for team members.

Skills & Experience

Previous experience in scheduling, resource planning, or service coordination (ideally in a field service environment)
Strong organisational skills with a high level of attention to detail
Ability to work independently while managing multiple, often conflicting priorities
Ability to perform effectively under pressure in a fast-paced environment
Excellent communication skills, both written and verbal
Customer-focused mindset with a commitment to delivering a positive experience
Ability to work collaboratively across departments, including production and manufacturing teams
Strong administrative and system management skills
Proven experience using CRM systems (experience with HubSpot is desirable)
Experience using scheduling or field service management systems (desirable)
Proficient in standard business software and systems

Key Attributes

Highly organised with exceptional attention to detail
Proactive and solution-oriented approach
Strong problem-solving skills
Ability to remain calm and effective under pressure
Strong prioritisation skills with the ability to manage competing demands
Team player with a collaborative mindset
Commercial awareness with an understanding of how service activities contribute to business revenue
Reliable and accountable

Role Details

Full time: 37.5 hours per week, Mon- Fri
Location: Wetherby Head office
Salary: £30,000 to £32,500 plus dependant on experience
Holidays: 25 days (plus bank holidays)
Additional Benefits:
Company pension scheme
Summer & Christmas Parties
A detailed benefit summary will be included in our offer letter

Job Type: Full-time

Pay: £30,000.00-£32,500.00 per year

Benefits:

Company pension

Experience:

Electrical: 3 years (required)
Plumbing: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

dispatchers jobs in boston spa, nl

Service Team Resource Planner

Depot Assistant

Call Handler

Dispatch and Distribution Manager

Bookings & Compliance Coordinator (Remote)

Transport Clerk

Fleet Operations Assistant

Logistics Coordinator

Transport Administrator - Part time

Commercial Admin & Weighbridge Operator

Customer Service Advisor (Hybrid) Day/Night

Installation Scheduler

Fleet and Transport Controller

Operations Assistant

Customer Service Advisor (Hybrid)

Installation Scheduler

Logistics Bookings Coordinator

Breakdown Contoller (WHN)

Planning Co-ordinator

Weigh Bridge Operator

I want to receive the latest job alerts for dispatchers in boston spa, nl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected