Tool hire Work, Jobs in Bradford (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Hire Desk Manager (Plant & HGV)
Nexus Vehicle Rental —Pudsey
- £40,000 - £42,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Life insurance
Quick apply
3d
Hire Desk Controller
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Plant & Tool Hire Manager
Huws Gray Group —Barnsley
- Microsoft Excel
- Annual leave
- Employee discount
7d
Mobile Sales Advisor
FlooringSuperstore.com —Huddersfield
- Up to £40,000 a year
- Weekend availability
- CAD
- English
- Travel
- Free parking
- Store discount
Quick apply
7d
Litigation Executive - Credit Hire /Personal Injury
Kennedy Hunter Solicitors —Cleckheaton
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
22h
Hire & Sales Coordinator
GAP Group —Bradford
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Sales Executive
Huws Gray Group —Headingley
- Sales
- Customer service
- IT
- Employee discount
Tool Hire Manager
HIRE IT HERE TOOL HIRE LTD —Oldham
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
10d
Yard Operative and Plant Fitter
Cross Plant Hire Limited —Bury
- £13.50 - £15.50 an hour
- Full-time
- Customer service
- Forklift
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Event Equipment Maintenance and Loading
Wharfeside Hire —Wetherby
- £12.85 - £13.50 an hour
- Part-time
- Maintenance
- Welding
- In-person
Quick apply
1d
Furniture Maker/Designer- Maker/Craftsperson
MYGroup UK Ltd —Leeds
- Full-time
- IT
- Free parking
- Annual leave
Quick apply
Maths and English Tutor (18+)
Explore Learning —Leeds
- £10.90 - £12.75 an hour
- Part-time
- Customer service
- English
- In-person
- Paid training
P/T HR & Administrator
Five River Foods —Bradford
- £13.71 - £16.00 an hour
- Part-time
- Social media management
- Administrative experience
- Human resources
- Free parking
Quick apply
1d
Plant Fitter
GAP Group —Bradford
- Full-time
- Maintenance
- Driving
Quick apply
Pipefitter-Welder
Trane Technologies —Bradford
- Weekend availability
- Microsoft Office
- Analysis skills
- Continuous improvement
3d
HGV Driver with HIAB
Huws Gray Group —Headingley
- Annual leave
- Employee discount
Internal Communications Lead
Zenith —Leeds
- £30,000 - £35,000 a year
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Resolution Co-Ordinator
MillerKnoll —Harrogate
- Full-time
- Hybrid work
- CRM software
- Customer service
- ERP systems
4h
Reliability Maintenance Engineering Technician, RME
Amazon UK Services Ltd. —Leeds
- Full-time
- Maintenance
- Mechanical knowledge

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

tool hire jobs in bradford

Customer Resolution Team Leader

Hire Desk Manager (Plant & HGV)

Hire Desk Controller

Plant & Tool Hire Manager

Mobile Sales Advisor

Litigation Executive - Credit Hire /Personal Injury

Hire & Sales Coordinator

Sales Executive

Tool Hire Manager

Yard Operative and Plant Fitter

Event Equipment Maintenance and Loading

Furniture Maker/Designer- Maker/Craftsperson

Maths and English Tutor (18+)

P/T HR & Administrator

Plant Fitter

Pipefitter-Welder

HGV Driver with HIAB

Internal Communications Lead

Resolution Co-Ordinator

Reliability Maintenance Engineering Technician, RME

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