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Service Operations Coordinator

Rolls-Royce -
Heybridge

Apply Now

Job details

Full-time

Benefits

Employee discount

Qualifications

Microsoft Word
Microsoft Excel
ERP systems
Microsoft Office
Communication skills

Full job description

Job Description

Service Operations Coordinator

Heybridge

Site based

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

As a Service Operations Coordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer.

What you will be doing:

Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services
Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates
Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery
Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required
Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers
First level Export Control classification of spares and in service equipment

Position Qualifications:

Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment.
Experience using ERP systems.
Strong communication and stakeholder management skills.
Highly organised with strong attention to detail.
Ability to manage multiple priorities within a fast-paced environment.
Strong Microsoft Office, MS Office, Word, Excel skills.
Must be within reasonable commuting distance to Heybridge due to the site-based nature of the role.

Preferred Requirements:

SAP system experience.
Experience within engineering, manufacturing, aerospace, automotive, or technical environments.
Experience with order processing, service coordination, or operational support.
Level 2 qualification in Business Administration or Customer Service (desirable)

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include employee support assistance and employee discounts and much more:

Retirement Savings through the Rolls-Royce Retirement Savings Trust

Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce

Group Income Protection provides an income in the event that you are unable to work due to illness or injury

Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!

Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing Date: 9th June 2026

Type of Contract

Permanent

Apply Now

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