Senior operations Work, Jobs in Brighton, Eng (with Salaries)

SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Organisational skills
- Free parking
Quick apply
Operations Manager
Neils Steels Ltd —Brighton
- £31,000 - £38,000 a year
- Full-time
- Management
- English
- Microsoft Office
Quick apply
4d
Senior Business Analyst (SaaS)
TDS Ultra Ltd —Brighton
- Full-time
- Bachelor's degree
- Agile
- In-person
Quick apply
10d
Front of House Manager
The Queens Hotel & Spa Brighton —Brighton
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Sick pay
Quick apply
Senior Disrepair Manager
Haringey Council —Broadwater
- £63,966 - £67,575 a year
- Customer service
- Analysis skills
- Contracts
9d
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
Quick apply
2h
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
Senior Property Manager
Housemartins —Seaford
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Accounting
- Organisational skills
- Communication skills
- Work from home
Quick apply
2d
Roaming Senior Site Manager
DP Goodwin Group —Polegate
- £40,000 - £65,000 a year
- Full-time
- Microsoft Office
- First Aid Certification
- Team management
Quick apply
Transport Manager
RT Page and Sons Ltd —Yapton
- £40,000 - £60,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
Quick apply
10d
Senior Associate -Operations
Thermo Fisher Scientific —Horsham
- Full-time
- Supervising experience
- IT
- Communication skills
10d
Senior Sous Chef
The Barley Mow —Polegate
- From £16 an hour
- Full-time
- Serving
- Culinary experience
- Cooking
Quick apply
Sales Operations & Team Lead
Magnetic Business Development —Eastbourne
- £30,000 - £45,000 a year
- Full-time
- Management
- Business development
- Analysis skills
Quick apply
6d
Senior General Manager - Brighton i360
Nightcap PLC —Brighton
- £80,000 a year
- Full-time
- Hospitality
- Restaurant
- Café
Quick apply
Marketing Assistant
Hyve Managed Hosting —Brighton and Hove
- From £30,000 a year
- Full-time
- Marketing
- English
- Bachelor's degree
Quick apply
2d
Senior Engineering Manager
Servomex —Crowborough
- Up to £120,000 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Agile
- Free parking
- Annual leave
Property Services Panel Manager
Estatesearch Ltd —Burgess Hill
- £45,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Sales
- Health & wellbeing programme
- Work from home
Quick apply
4d
Construction Site Manager
VG Builders Ltd —Sussex
- £210 - £250 a day
- Full-time
- Management
- Microsoft Office
- Supervising experience
Quick apply
4d
Deputy Director, Head of Development
Brighton College —Brighton
- £58,000 - £63,000 a year
- Weekend availability
- Analysis skills
- Travel
- IT
2d
Head of Transport Policy and Projects
Brighton & Hove City Council —Hove
- £68,949 - £75,505 a year
- Full-time
- Presentation skills
- Contracts
- AI
- Employee assistance programme
- Employee discount
11d

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SENIOR CUSTOMER OPERATIONS EXECUTIVE

HelpAlert Ltd
Brighton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Company pension

Qualifications

English
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Operations Executive

Brighton — office based
Monday–Friday, 9:00am–5:00pm
£28,000–£32,000 depending on experience
Free parking | Workplace pension
Start date: August 2026

Job Summary

This is more than a standard customer service role.

At HelpAlert, we help older people across the UK live safely and independently through our personal alarm and telecare services.

Every day, our customers and their families trust us to provide reassurance, support and help when it matters most.

We are looking for someone who combines empathy, organisation and operational reliability. Someone who enjoys speaking with people, takes ownership of problems and can help keep a growing business running smoothly.

This is a key role within the company, working directly with the leadership team to support customers, coordinate operations and improve the way we work.

About HelpAlert

HelpAlert provides personal alarm and telecare services that help older people across the UK remain safe, supported and independent.

We are a growing, care-led company focused on combining technology, customer support and operational excellence to deliver a reliable and professional service to customers and their families.

As we continue to grow, we are investing in our people, systems and processes, and this role will play an important part in that journey.

What You’ll Be Doing

Customer Support & Care

Answering customer and family enquiries by phone and email
Supporting new customers through onboarding and setup
Handling customer queries, account changes and service requests
Managing sensitive conversations with empathy and professionalism
Resolving issues and following them through to completion
Maintaining accurate customer records and notes

Operations & Administration

Coordinating dispatch and customer deliveries
Supporting stock, returns and replacements
Managing operational tasks and workflows
Keeping jobs, records and systems up to date
Following up on outstanding actions and making sure nothing is missed
Assisting with reporting and general office administration
Supporting the management and development of junior team members

Continuous Improvement

Identifying recurring issues and suggesting improvements
Supporting new processes and operational projects
Helping maintain high standards across customer care and operations
Taking ownership and finding solutions rather than waiting for direction

Who Succeeds Here

People who do well in this role tend to be:

Naturally organised and highly reliable
Calm under pressure
Proactive and self-sufficient
Excellent communicators
Caring but practical
Detail-focused
Comfortable taking ownership
Good problem-solvers
Positive and professional team players

What We’re Looking For

Experience in a customer-facing role with significant telephone contact
Strong administration and organisational skills
Excellent written and verbal communication
Confidence using CRM systems and digital tools
Ability to manage multiple priorities effectively
Strong attention to detail
A proactive approach to work

Experience within telecare, healthcare, housing, customer operations, logistics or service delivery would be advantageous, but attitude and ownership are just as important.

What Success Looks Like

In this role, success means:

Customers and families feel supported and reassured
Issues are resolved properly and efficiently
Customer records are accurate and up to date
Operations run smoothly and professionally
Tasks are completed without constant supervision
Problems are identified and addressed early
The wider team can rely on you

Interview Process

Applications will open in June, with CVs and cover letters reviewed as they come in. Shortlisted candidates will then be invited to attend a half-day Group Interview Day in Brighton on 10th, 11th or 12th August 2026.

The session will include practical exercises, problem-solving activities and interviews designed to help us understand how candidates communicate, prioritise tasks and approach real-world situations.

We expect to make an offer in mid-August, with the successful candidate joining HelpAlert in early September 2026..

Benefits

£28,000–£32,000 depending on experience
Free parking
Workplace pension
Casual dress
Full-time, office-based role
Opportunity to make a genuine difference in a growing care-led business

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking

Application question(s):

Can you work full-time from our Brighton office, Monday to Friday, 9am–5pm? (Yes/No)
Describe a time you had to deal with an upset or worried customer. What was the situation and how did you handle it? (Short answer)
Do you have at least two years’ experience handling customer enquiries by phone and email in an office-based customer service, administration, or operations role?

(Yes/No)

Work Location: In person

Quick apply

Refine Your Search

senior operations jobs in brighton, eng

SENIOR CUSTOMER OPERATIONS EXECUTIVE

Operations Manager

Senior Business Analyst (SaaS)

Front of House Manager

Senior Disrepair Manager

Operations / Service Director

People Operations Manager

Senior Property Manager

Roaming Senior Site Manager

Transport Manager

Senior Associate -Operations

Senior Sous Chef

Sales Operations & Team Lead

Senior General Manager - Brighton i360

Marketing Assistant

Senior Engineering Manager

Property Services Panel Manager

Construction Site Manager

Deputy Director, Head of Development

Head of Transport Policy and Projects

I want to receive the latest job alerts for senior operations in brighton, eng

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