Project Work, Jobs in Brompton, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Practice Management Assistant (part-time)
Thirsk Doctors Surgery —Thirsk
- £12.85 - £14.00 an hour
- Part-time
- Microsoft Word
- GP surgery experience
- English
- Free parking
- Health & wellbeing programme
Quick apply
Project Coordinator
The Danesmoor Group —Newton Aycliffe
- £28,628 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
10d
Packing Centre Manager
Yorkshire Farmhouse Eggs Ltd —Thirsk
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
Quick apply
7d
Enhanced Protective Services Officer
Triton Risk Management —Wilton
- Up to £220 a day
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
8d
Enforcement Officers - National Trading Standards eCrime Team
North Yorkshire Council —Northallerton
- £27,254 - £42,839 a year
- Full-time
- Hybrid work
- Employee discount
14d
Valuer - Auction House Antique & Collectables
Ryedale Auctioneers —Kirkbymoorside
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
Quick apply
4d
Logistics Coordinator
Hawkesworth Appliance Testing Ltd —Thirsk
- Full-time
- Computer literacy
- Microsoft Office
- In-person
Quick apply
2d
Senior Young Dads Worker Tees Valley
Inspired Human Resources Ltd —Middlesbrough
- £30,321 a year
- Full-time
- Hybrid work
- Social media management
- Supervising experience
- Project management
Quick apply
7d
Production Operator
Cawingredients Limited —Leeming Bar
- £31,930.00 - £42,794.48 a year
- 12 hour shift
- Quality control
- Mechanical knowledge
- Annual leave
- Employee assistance programme
8d
Road Marking Specialist
Civic Recruitment Limited —Northallerton
- £22.52 an hour
- 8 hour shift
- Maintenance
- First Aid Certification
- Driving
Quick apply
1h
Retrofit Coordinator
North Yorkshire Council —Northallerton
- £40,000 - £48,000 a year
- Part-time
- Hybrid work
- Travel
10d
Maintenance Manager
The Croft Hotel —Darlington
- £16.50 an hour
- Weekend availability
- Hospitality
- Bar
- Maintenance
- Employee discount
Quick apply
9d
Assistant Business Analyst
North Yorkshire Council —Northallerton
- £29,064 - £34,434 a year
- Hybrid work
- Communication skills
- Employee discount
Facilities Coordinator
Shepley Spring Ltd —Knaresborough
- £42,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
Hartlepool Youth Partnership Strategic Co-Ordinator
West View Project CIC —Hartlepool
- £25,420 - £26,736 a year
- Supervising experience
- Organisational skills
- In-person
Quick apply
Qlikview Report Developer (Full Time)
Ramsdens Financial Ltd —Stockton-on-Tees
- Up to £13.65 an hour
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply

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project jobs near brompton, nyk

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

project jobs in brompton, nyk

Senior Customer Service Manager

Practice Management Assistant (part-time)

Project Coordinator

1st/2nd Line Support Analyst

Senior Site Director - Operations

Packing Centre Manager

Enhanced Protective Services Officer

Enforcement Officers - National Trading Standards eCrime Team

Valuer - Auction House Antique & Collectables

Logistics Coordinator

Senior Young Dads Worker Tees Valley

Production Operator

Road Marking Specialist

Retrofit Coordinator

Maintenance Manager

Assistant Business Analyst

Facilities Coordinator

Power Platform Solutions Architect

Hartlepool Youth Partnership Strategic Co-Ordinator

Qlikview Report Developer (Full Time)

I want to receive the latest job alerts for project in brompton, nyk

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