Customer service manager Work, Jobs in Broughton, Fln (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
11d
Assistant Manager
The Fragrance Shop —Chester
- £11.92 - £12.85 an hour
- Part-time
- Bilingual
- Sales
- Customer service
- Employee discount
Quick apply
13d
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
ZARA CHESTER SECTION MANAGER
INDITEX —Chester
- Full-time
- Customer service
- Organisational skills
- Leadership
Quick apply
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
13d
Team Leader
Card Factory —Deeside
- £13 an hour
- Leadership
Office Manager – Printing Company
INKCOGNITO PRINTING LTD —Oswestry
- £25,500 - £28,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Customer Service Manager - Oswestry
Morrisons —Oswestry
- Hospitality
- Team management
- Employee discount
Quick apply
12d
Operations Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Trading Manager - Connahs Quay
Morrisons —Connah's Quay
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager
Quirky Quarter LTD —Liverpool
- £25,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
5d
Receptionist/Office Manager
Oliver & Co Solicitors Limited —Chester
- £25,000 - £28,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
- Profit sharing
- Health & wellbeing programme
Quick apply
5d
Lefties Liverpool - General Manager
INDITEX —Liverpool
- Full-time
- Leadership
- Employee discount
Quick apply
Deputy Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Retail Customer Service Site Assistant Manager
THE KAY GROUP -Winsford Gateway Service Station, CW7 3QF —Winsford
- £27,500 - £28,500 a year
- Weekend availability
- Computer literacy
- Organisational skills
- In-person
- Employee discount
Quick apply
1d
Section Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Sales
- Employee discount
Quick apply
Assistant Branch Manager
Travis Perkins —Wrexham
- Full-time
Operations Manager - Repairs
OnwardHomes —Liverpool
- £59,800 a year
- Call to connect
- Construction
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Assistant Manager
Global Travel & Cruise —Nantwich
- £26,000 - £28,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
1d
Store Manager
Heron Foods —Warrington
- £31,000 a year
- Full-time
- Customer service
- Retail management
- Annual leave
Quick apply

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Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

11 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in broughton, fln

Customer Service / Call Centre Team Leader

Assistant Manager

Customer Operations Manager

ZARA CHESTER SECTION MANAGER

Contact Centre Team Leader

Team Leader

Office Manager – Printing Company

Customer Service Manager - Oswestry

Operations Manager - Lefties Liverpool NEW OPENING

Trading Manager - Connahs Quay

Business Development Manager

Receptionist/Office Manager

Lefties Liverpool - General Manager

Deputy Manager - Lefties Liverpool NEW OPENING

Retail Customer Service Site Assistant Manager

Section Manager - Lefties Liverpool NEW OPENING

Assistant Branch Manager

Operations Manager - Repairs

Assistant Manager

Store Manager

I want to receive the latest job alerts for customer service manager in broughton, fln

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