Partnership manager Work, Jobs in Burnley, Lan (with Salaries)

Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
4d
Regional Facilities Manager
OCS Group —Manchester
- Up to £55,000 a year
- Monday to Friday
- Management
- Continuous improvement
- Leadership
Quick apply
Sales Manager - Industrial and Commercial Door Systems
UK Shutters and Doors Ltd —Nelson
- £55,000 - £80,000 a year
- Full-time
- Sales
- Business development
- Project management
Quick apply
Commercial Manager
Northridge Care Group —Preston
- Up to £60,000 a year
- Full-time
- Business development
- Analysis skills
- In-person
- Free parking
- Annual leave
Quick apply
Head of Continuous Improvement
Safran —Burnley
- Full-time
- PMP
- Engineering
- ERP systems
- Flexitime
- Employee discount
14h
Programme & Partnerships Manager
Spring into Action CIC —Blackburn
- £30,000 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
- Free parking
Quick apply
10h
Children's Residential Responsible Individual
Prosperity Children's Services —Accrington
- From £65,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Client Manager
Rosetta Brands —Nateby
- £33,000 a year
- Full-time
- Hybrid work
- Salesforce
- English
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
North West Head of Business
West Riding Hyundai —West Riding
- £60,000 - £120,000 a year
- Full-time
- Management
- Sales
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
16h
Director of Client Services
Mukinge Business Solutions Ltd —Manchester
- £57,000 - £93,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
1d
Deputy Manager
Mon Ami —Leyland
- £35,000 - £45,000 a year
- Full-time
- Supervising experience
- Organisational skills
- IT
- Free parking
- Referral programme
Quick apply
11d
Strategic Partnership Lead (Key Account Manager, Strategic Customer Relationships)
Equipment Management Solutions (EMS) Ltd —Halifax
- £33,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Travel
- Free parking
Quick apply
5d
Deputy Manager
3S ADOLESCENT CARE —Bolton
- Up to £42,500 a year
- Weekend availability
- Childcare
- Care experience
- Supervising experience
- Free parking
- Store discount
Quick apply
Business Development Manager
Inspired Projects —Manchester
- £65,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Flexible schedule
- Sick pay
Quick apply
10d
Service Manager
Comprehensive Care LTD —Manchester
- £45,000 - £50,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Golf Relations Manager
Clubhouse Sports Media Ltd —Bradford
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
5d
Reablement Assessor
Portsmouth City Council —St. Mary's
- £32,061 - £36,363 a year
- Care plans
- Communication skills
7d
Subcontractor Account Manager
FI FACILITIES MANAGEMENT —Chorley
- Full-time
- Management
- Administrative experience
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
6d
Remediation Acceleration Lead (Senior Protection Manager)
GMCA —Manchester
- £54,495 - £59,113 a year
- Weekend availability
- Analysis skills
- Travel
- Communication skills
11d
Junior Asset Manager
FI Real Estate Management —Chorley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
4d

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Customer Partnership Manager

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
4 days ago

Benefits

Cycle to work scheme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Management
English
Supervising experience
Continuous improvement
NVQ

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cu ing-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

As Customer Partnership Manager, you will take full ownership of the day-to-day performance of our frontline customer contact operation across telephony, email, live chat, administration and vehicle sourcing activity.

You will be accountable for ensuring service levels are consistently achieved, customer interactions meet quality standards, and operational performance supports the wider business.

This role is hands-on, performance-led and delivery-focused.

What you'll do

Full operational ownership of all inbound and outbound customer contact channels, ensuring SLAs and response times are delivered consistently.
Leading the frontline operation to ensure new hire and booking requests are processed accurately, efficiently and within agreed service levels.
Managing outsourced client relationships where Nexus delivers contact centre and sourcing services on their behalf, ensuring contractual SLAs, service standards and reporting requirements are consistently achieved, and client confidence is maintained.
Working alongside our planning manager, you will manage real-time performance across all channels — monitoring volumes, queue times, backlogs, productivity and utilisation — taking immediate corrective action where required.
Driving performance against key operational KPIs including:
Service Level & Abandonment
Response & Resolution Times
Average Handling Time
Productivity & Utilisation
Quality Customer Interactions
Accuracy of administrative processing
Outsourced Partner SLA & Quality Performance
Providing clear daily direction to our Customer Partnership Team Leaders and Rental Support Agents, setting priorities and reallocating resource to manage demand fluctuations.
Leading structured performance management through regular 1:1s, coaching and objective setting, addressing underperformance in line with Nexus policies and standards.
Acting as the operational escalation point for complex or high-impact customer issues, ensuring swift and professional resolution.
Maintaining strong oversight of administrative workflows to ensure accuracy, attention to detail and timely completion of all back-office activity.
Embedding a genuine “customer first” culture across the frontline team, ensuring every interaction reflects Nexus values.
Supporting recruitment, onboarding and ongoing development of frontline colleagues to build capability and resilience within the operation.
Driving continuous improvement across contact handling, admin processes and team performance, identifying trends and implementing practical solutions.

About you

Visible and present within the operation.
Data-led and commercially aware.
Clear, direct and consistent in your standards.
Comfortable representing Nexus in client-facing operational discussions.
Confident handling performance scrutiny.
Relentless in driving continuous improvement.

Desirable Experience

An experienced Contact Centre Manager with a background of developing successful teams.
Proven track record of coaching and developing teams within an understanding of coaching methodologies.
Great stakeholder management skills at all levels.
Customer Services NVQ level 3 / coaching qualifications.
Experience of the automotive / rental sector desire.
Strong understanding of forecasting, planning and MI tools.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance

Experience:

people management in a contact centre: 3 years (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

partnership manager jobs in burnley, lan

Customer Partnership Manager

Regional Facilities Manager

Sales Manager - Industrial and Commercial Door Systems

Commercial Manager

Head of Continuous Improvement

Programme & Partnerships Manager

Children's Residential Responsible Individual

Client Manager

North West Head of Business

Director of Client Services

Deputy Manager

Strategic Partnership Lead (Key Account Manager, Strategic Customer Relationships)

Deputy Manager

Business Development Manager

Service Manager

Golf Relations Manager

Reablement Assessor

Subcontractor Account Manager

Remediation Acceleration Lead (Senior Protection Manager)

Junior Asset Manager

I want to receive the latest job alerts for partnership manager in burnley, lan

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