Customer care specialist Work, Jobs in Burntwood, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Field Sales Support
Comfort Plus Products —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
Quick apply
Hospital Affairs Lead - UK & Ireland (Midlands West)
Rhythm Pharmaceuticals —Birmingham
- Full-time
- Doctoral degree
- Sales
- Master's degree
Assessor - Post 16 SEND
LD Training Services —Dudley
- £30,000 - £33,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Recruitment Administrator
JAM CARE LIMITED —Telford
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
HR Advisor, HR Advisory Services, 12 month FTC/Secondment
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Sick pay
IT Recycling Specialist
Converge Technology Solutions —Stafford
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Business development
10d
Duty Advice and Support Worker – Integrated Front Door
Staffordshire County Council —Stone
- £27,254 - £30,024 a year
- Customer service
- Word processing
- IT
8d
Clinical Assessor
Capita Health Assessment Advisory Service —Birmingham
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Family Help Senior Practitioner Social Worker
Walsall Council —Walsall
- £49,282 - £54,495 a year
- Full-time
- English
- Mentoring
- Flexitime
- Employee assistance programme
Territory Executive - Medical Devices (Urology)
Optimum Medical —Birmingham
- Up to £30,000 a year
- Full-time
- Business
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Clinical Admin Assistant - Scheduler
HealthNet Homecare —Swadlincote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
- Referral programme
8d
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
Learning & Development Manager
Dignus Group —Walsall
- £45,000 - £55,000 a year
- Human resources
- Organisational skills
- Classroom experience
- Annual leave
- Employee assistance programme
7d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
Medication Safety Specialist
Sciensus —Burton-On-Trent
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Quick apply
Private Patient Co-ordinator FTC
Spire Healthcare —Sutton Coldfield
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Annual leave
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Senior Social Worker (Children in Our Care)
Walsall Council —Walsall
- £47,181 - £50,269 a year
- Full-time
- English
- Flexitime
- Employee assistance programme
Kitchen and Bathroom Sales Consultant
EH Smith Builders Merchants Ltd —Solihull
- Full-time
- Sales
- CAD
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply

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customer care specialist jobs near burntwood, sts

Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

customer care specialist jobs in burntwood, sts

Sales Support & Customer Care Specialist-12 Month FTC

Field Sales Support

Hospital Affairs Lead - UK & Ireland (Midlands West)

Assessor - Post 16 SEND

Recruitment Administrator

HR Advisor, HR Advisory Services, 12 month FTC/Secondment

IT Recycling Specialist

Duty Advice and Support Worker – Integrated Front Door

Clinical Assessor

Family Help Senior Practitioner Social Worker

Territory Executive - Medical Devices (Urology)

Clinical Admin Assistant - Scheduler

Business Support Manager (Executive Assistant - Manager), Central Business Services

Learning & Development Manager

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Medication Safety Specialist

Private Patient Co-ordinator FTC

Travel Experience Specialist

Senior Social Worker (Children in Our Care)

Kitchen and Bathroom Sales Consultant

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