Property management Work, Jobs in Cadnam, Ham (with Salaries)

Complaints Assistant
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
5d
Housing Business Support Officer
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
12d
Property Inspector and Administrator
Hayward Fox —Lymington
- £20,000 - £24,500 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
Quick apply
6d
Tenancy Coordinator
Spencers —Lymington
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Travel
- Data entry
- Free parking
Quick apply
9d
Legal Property Administrator
Arquero Management Ltd —New Milton
- £13.40 - £14.30 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Data entry
- Health & wellbeing programme
Quick apply
6d
Facilities Assistant - Commercial Property Management - Southampton Science Park
Lambert Smith Hampton Ltd —Southampton
- Full-time
- Microsoft Word
- Microsoft Office
- IT
Property / Lettings Administrator
Adam Liddle Properties | Bournemouth & Poole Estates —Poole
- £18 - £22 an hour
- Part-time
- Administrative experience
- Driving
- Organisational skills
- Free parking
Quick apply
Property Manager Assistant
Sullivan Mitchell (London) Limited —Lymington
- £13,500 - £15,600 a year
- Part-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
2d
Property Manager
Sullivan Mitchell (London) Limited —Lymington
- £15,500 - £18,200 a year
- Part-time
- Organisational skills
- In-person
- Phone etiquette
- Free parking
Quick apply
3d
Community Coordinator
Clockwise Group —Southampton
- Full-time
- Hospitality
- Customer service
Head of Stonehenge
English Heritage —Amesbury
- From £64,189 a year
- Call to connect
- English
- Analysis skills
- Driving
- Employee assistance programme
- Employee discount
Assistant Property Manager
Rendall & Rittner —Poole
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
Trainee Property Manager
Northwood Southampton —Salisbury
- £21,908 - £25,664 a year
- Full-time
- Customer service
- Administrative experience
- Driving
Quick apply
14d
Property Manager
Northwood (Southampton) Limited —Southampton
- £25,700 - £32,000 a year
- Full-time
- In-person
Quick apply
6d
House Manager
McCarthy & Stone —Romsey
- £22,557.60 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Quick apply
2d
Property Manager
Carter Jonas —Winchester
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Referral programme
Residential Property Manager (Block Management)
HOUSE & SON PROFESSIONAL —Bournemouth
- £35,000 - £40,000 a year
- Full-time
- Computer skills
- Employee discount
Quick apply
Facilities Manager
Vitality —Bournemouth
- Hybrid work
- IT
8d
Customer Care Officer
Abri —Eastleigh
- Up to £28,000 a year
- Full-time
8d
Lettings Negotiator
Churchill Retirement PLC —Ringwood
- Full-time
- English
- Microsoft Office
- Computer skills
- Employee assistance programme

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Complaints Assistant

New Forest District Council -
Lyndhurst

Apply Now

Job details

Full-time
£31,161 - £34,654 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Microsoft Office
IT
Communication skills

Full job description

Salary

£31,161 - £34,654 per annum (pay award pending)

Contractual hours

Basis

Full time

Region

South

Job category/type

Housing

Date posted

12/06/2026

Are you an enthusiastic and well-organised individual looking to make a real difference to our tenants?

We are seeking an enthusiastic and well-organised person to support the Council’s housing complaints service. You will help ensure complaints, enquiries and service requests are recorded accurately, progressed efficiently and responded to in a clear, professional and customer-focused way.

About you

You are an organised, detail-orientated person who can manage multiple priorities while remaining calm and professional. You understand the importance of listening carefully, handling sensitive information appropriately and helping customers receive clear and timely responses.

Are confident using databases, spreadsheets and digital case management systems.
Can build positive working relationships with colleagues, managers, contractors and external partners.
Can work under pressure, deal with sensitive issues and remain courteous when handling challenging conversations.
Have a positive, can-do attitude and take pride in providing a helpful and professional service.

About the role and the team

You will join a supportive housing team and play an important role in helping the Council respond to complaints and enquiries relating to housing services. The role will involve keeping accurate records, monitoring deadlines, coordinating information and supporting officers to deliver fair, timely and well-evidenced responses.

Duties will include:

Recording and maintaining accurate complaint and enquiry information on housing systems.
Acknowledging complaints and supporting the preparation of clear written responses.
Monitoring complaint timescales, response deadlines and follow-up actions.
Liaising with colleagues, managers, contractors and partner organisations to gather information.
Handling telephone, email and face-to-face contact in a professional and customer-focused way.
Supporting residents, including vulnerable customers, to understand the complaints process.
Helping identify learning from complaints and maintaining accurate records for reporting and service improvement.

You have:

Demonstrable ability to use IT systems and Microsoft Office.
The ability to organise your workload, manage competing deadlines and seek guidance when required.
The ability to work under pressure and deal with sensitive or confidential information appropriately.
The ability to interpret information, identify key issues and maintain accurate records.
The ability to use sound judgement and escalate matters where appropriate.
Excellent written and verbal communication skills, with the ability to write clearly and sensitively.

Whilst previous experience of working in housing, complaints, customer services or administration is desirable, we are very interested to receive applications from individuals who can demonstrate transferable skills and a commitment to providing excellent customer service.

What’s in it for you?

As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:

£31,161 - £34,654 per annum (pay award pending)
24 - 26 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service
Hybrid working, with flexibility across our sites, and home working
Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
Access to learning and development opportunities to support your growth
A supportive, inclusive culture, where everyone is welcomed and valued

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:

Equality, Diversity & Inclusion (EDI) Group
LGBTQ+ Network
Women’s Network
Early Careers Network
Neurodiversity Network

Please note, this post is subject to a basic DBS check

About us

At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC

Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

If you’re interested

Please see the candidate booklet for more information about working at the Council and the job description.

If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.

Closing Date: Midnight Wednesday 1st July 2026
Interview Date: 9th / 10th July 2026

Apply Now

Refine Your Search

property management jobs in cadnam, ham

Complaints Assistant

Housing Business Support Officer

Property Inspector and Administrator

Tenancy Coordinator

Legal Property Administrator

Facilities Assistant - Commercial Property Management - Southampton Science Park

Property / Lettings Administrator

Property Manager Assistant

Property Manager

Community Coordinator

Head of Stonehenge

Assistant Property Manager

Trainee Property Manager

Property Manager

House Manager

Property Manager

Residential Property Manager (Block Management)

Facilities Manager

Customer Care Officer

Lettings Negotiator

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