Customer services officer Work, Jobs in Calne, Wil (with Salaries)

Customer Services Officer
Wiltshire Council —Chippenham
- £27,254 - £28,598 a year
- Temporary
- Hybrid work
- IT
- Communication skills
- Negotiation
10d
Housing Solutions - Homelessness and Accommodation Officer
PublicaGroup —Cirencester
- £33,341 - £34,799 a year
- Hybrid work
- Driving
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Admin Officer
Queen's Crescent School —Chippenham
- £29,064 - £31,022 a year
- Part-time
- Bachelor's degree
- Organisational skills
- IT
Quick apply
2d
Homeline Response Officer x4
Swindon Borough Council —Swindon
- £30,518 a year
- Full-time
- English
- Microsoft Office
- First Aid Certification
Quick apply
1d
Feedback Housing Officer x4
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Quick apply
1d
MRC Head Office - Operations Officer
UK Research and Innovation —Swindon
- £30,895 a year
- Part-time
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Employee assistance programme
5h
Rents Housing Officer x3
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
Quick apply
1d
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
Enforcement Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- English
- Travel
- Organisational skills
Quick apply
1d
Property Condition Housing Officer x2
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
1d
Partnerships Officer
GreenSquareAccord —Chippenham
- £27,000 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Processing Officer
Wiltshire Council —Chippenham
- £25,989 - £26,824 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
13d
Property Compliance Officer
First Choice Housing Swindon —Swindon
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee discount
Quick apply
14d
Environmental Health Enforcement Officer
Swindon Borough Council —Swindon
- £36,363 a year
- Weekend availability
- English
- Travel
- Communication skills
Quick apply
Supported Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Part-time
- Hybrid work
- English
- Travel
Quick apply
1d
Prevention Housing Officer x 2
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
1d
Engagement Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
1d
Regulatory Support Officer
PublicaGroup —Cirencester
- £27,801 - £28,882 a year
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Sheltered Housing Officer
Swindon Borough Council —Swindon
- £32,597 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
1d
Civil Enforcement Officer
PublicaGroup —Cirencester
- £25,814 - £26,121 a year
- No experience needed
- Driving
- Travel
- Annual leave
- Employee assistance programme
13d

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Customer Services Officer

Wiltshire Council -
Chippenham

Apply Now

Job details

Temporary | Full-time
£27,254 - £28,598 a year
10 days ago

Qualifications

IT
Communication skills
Negotiation

Full job description

Salary: £27,254 - £28,598) per annum
Hours per week: 37 hours
Temporary/Fixed term: 12 Months
Interview date: Week Commencing 10 August 2026

Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This position will be based in our Chippenham hub, which is a predominantly office-based role, with an opportunity for occasional homeworking once you have been trained.

As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.

The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times.
We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue.

Proficiency in different IT systems, including Microsoft, is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.

Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Callum Cole, Customer Services Team Leader, [email protected]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Apply Now

Refine Your Search

customer services officer jobs in calne, wil

Customer Services Officer

Housing Solutions - Homelessness and Accommodation Officer

Admin Officer

Homeline Response Officer x4

Feedback Housing Officer x4

MRC Head Office - Operations Officer

Rents Housing Officer x3

Head of Operations

Enforcement Housing Officer

Property Condition Housing Officer x2

Partnerships Officer

Processing Officer

Property Compliance Officer

Environmental Health Enforcement Officer

Supported Housing Officer

Prevention Housing Officer x 2

Engagement Housing Officer

Regulatory Support Officer

Sheltered Housing Officer

Civil Enforcement Officer

I want to receive the latest job alerts for customer services officer in calne, wil

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