Monitoring specialist Work, Jobs in Cardiff, Wls (with Salaries)

Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
Macmillan Cancer Social Prescriber
Cardiff and Vale University Health Board —Cardiff
- £28,819 - £31,626 a year
- Full-time
- English
6d
Desktop Support Specialist
PCI Pharma Services —Bridgend
- 8 hour shift
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
4d
Clerk to Community Council
St Brides Major Community Council —Bridgend
- £18.35 - £20.29 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
12d
Clinical Research Specialist Nurse - Early Phase
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
9d
Locum Consultant Rheumatologist
Cardiff and Vale University Health Board —Cardiff
- £125,509 a year
- Full-time
4d
Estate & Facilities Operative
Seraph Property Management —Cardiff
- £12.71 an hour
- Part-time
- Customer service
- Maintenance
- Programmable logic controllers
Quick apply
4d
Cyber Security Specialist
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- DevOps
- Travel
- IT
- Free parking
- Employee assistance programme
OMC Security Operations Specialist
Vantage Data Centers UK Management Company Ltd —Newport
- Weekend availability
- Communication skills
- Annual leave
Quick apply
Creative Marketing Support Assistant
Learna Ltd —Cardiff
- From £26,400 a year
- Full-time
- Hybrid work
- Social media management
- Customer service
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
4d
Financial Crime Operations Officer
V12 Retail Finance —Cardiff
- £27,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Financial services
- Communication skills
- Annual leave
3d
Operational Flow Manager / Senior Controller
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
2d
Scheduler
SOCOTEC UK & Ireland —Bridgend
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
OT Incident Responder
Bridewell —Cardiff
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Assistant Facilities Manager
Ty Hafan —Sully
- £34,281 - £38,149 a year
- Full-time
- Hybrid work
- Management
- Contracts
- Hospice
- Free parking
- Employee assistance programme
4h
Programme Management Office (PMO) Lead (SRS)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Project management
- SharePoint
- Communication skills
- Annual leave
13d
Treasury Administrator (3 Month FTC)
Hodge Bank —Cardiff
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Clinical Board Accountant
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
- Annual leave
Building Surveyor / Design Technician
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
12d
Infrastructure Engineer
AIRBUS Defence and Space Limited —Newport
- Full-time
- Computer networking
- In-person
- Free parking
- Relocation assistance

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Student Engagement Officer

Learna Ltd -
Cardiff

Quick apply

Job details

Full-time
From £27,000 a year
4 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Car scheme

Qualifications

Customer service
Administrative experience
Organisational skills
MailChimp
Moodle
Communication skills

Full job description

About Learna

Learna delivers flexible online postgraduate education to healthcare professionals worldwide. Our portfolio includes more than fifty specialist programmes, designed and delivered by experienced clinicians and educators. We are expanding our offering in line with evolving healthcare needs while maintaining a strong focus on quality, learner experience, and operational discipline.

Purpose of the Role

The Student Engagement Officer plays a key role in supporting students throughout their studies, helping them remain engaged, overcome challenges, and successfully complete their programme.

As the Engagement Officer, you will be instrumental in upholding seamless communication with students, ensuring their active participation, and delivering outstanding customer service. This position reports to the Student Support Manager and entails responsibility for diverse communication channels and engagement initiatives within the organisation, and works closely with Student Services, Student Records, Teaching Operations, Admissions, and Academic Teams to improve retention and academic outcomes.

Responsibilities

Student Engagement & Participation Monitoring

Monitor daily student participation and attendance across all programmes.
Identify and proactively engage with students who have not logged in, have low participation, or are at risk of disengagement via our student database.
Manage engagement communications through telephone, WhatsApp, email, and virtual meetings.
Monitor participation logs and workflows to identify students requiring intervention or additional support.
Support students in understanding programme requirements, assessments, deadlines, and expectations.
Maintain accurate engagement records across all systems.

Student Engagement & Support

Act as the first point of contact for students considering withdrawal, suspension, deferral, or exiting early.
Utilise Learna's retention processes and tools to explore alternatives and support students to remain on programme where appropriate.
Conduct retention conversations to understand barriers to participation and identify appropriate support options.
Arrange academic support calls between students and academic tutors when required.
Signpost students to available support including extensions, mitigating circumstances, bursaries, academic support, and wellbeing resources.
Manage student enquiries relating to progression, academic difficulties, resits, and programme completion pathways.

Attrition, Deferrals & Student Status Management

Process and support student requests relating to:

Deferrals
Suspension of Studies
Non-submission
Programme Transfers
Early Exit Awards
Withdrawals
AWOL Procedures
Ensure all retention steps have been completed before student withdrawals are processed.
Maintain accurate records and documentation relating to student status changes.
Liaise with Student Records, Finance and Academic Teams regarding student progression and status updates.
Ensure all records are updated accurately across relevant systems and tracking logs.

Student Performance & Risk Identification

Review weekly participation reports and identify students at risk of poor academic outcomes.
Contact students who are underperforming or demonstrating low engagement.
Support continuously failing students by providing guidance on resits, extensions, mitigating circumstances and progression requirements.
Monitor AWOL and high-risk student groups and ensure communication plans are followed.
Escalate complex cases to Student Records, Academic Teams or senior management where required.

Communication & Relationship Management

Build positive and supportive relationships with students throughout their academic journey.
Deliver high-quality communication via Freshdesk, telephone, WhatsApp etc.
Respond to student enquiries professionally and within agreed service levels.
Draft and send student communications relating to engagement, progression, support options and programme changes.
Support the continuous improvement of student communication strategies and engagement campaigns.

Reporting & Continuous Improvement

Produce and maintain engagement, attrition and retention reports.
Monitor retention trends and identify opportunities for improvement.
Support the review and development of student engagement processes and SOPs.
Provide feedback and recommendations to improve student outcomes and the overall student experience.
Participate in departmental meetings and cross-functional projects

Skills and Experience

Essential

Experience working within higher education, student support, customer service, or student engagement.
Strong interpersonal and communication skills.
Ability to manage sensitive conversations with empathy and professionalism.
Excellent organisational and administrative skills.
Ability to manage multiple priorities and large caseloads.
Strong attention to detail and record-keeping.
Competent in CRM systems, Google Workspace and student management systems.
Ability to analyse data and identify trends relating to engagement and retention.

Desirable

Experience within online or distance learning environments.
Knowledge of postgraduate education processes.
Experience supporting student retention initiatives.
Understanding of mitigating circumstances, academic regulations, or student progression processes.
Experience using Freshdesk, Moodle, Mailchimp or similar platforms.

How We Work at Learna

Our culture is grounded in our CREDO values:

Collaboration – we work together and build inclusive teams.
Respect – we trust and empower people to make decisions and succeed.
Empowerment – we take ownership, learn, and support one another.
Dedication – we are committed and strive for excellence.
Outcomes - we focus on impact, delivering quality, innovation, and meaningful results.

Colleague Benefits

Electric car scheme
Bike to Work scheme
Occupational Health support
24/7 Employee Assistance Programme (EAP)
Flexible and hybrid working arrangements
33 days’ holiday (inclusive of bank holidays)
Auto-enrolment pension with employer contributions
Free hot and cold beverages in the office
Secure, free office parking
Continuous learning and development opportunities
Regular social, well-being, and fundraising events

Equal Opportunities and Safeguarding

We welcome applications from all backgrounds and communities. We are committed to building an inclusive workplace and running fair, consistent processes. Offers are subject to right-to-work and background checks appropriate to the role. Personal data is handled in line with GDPR.

How to Apply

Please send your CV and a short cover note highlighting your relevant experience. If you require any adjustments during the recruitment process, please let us know and we will accommodate where possible.

Job Close: Wednesday the 1st of July 2026

Interviews: 1st stage 30 minute virtual call. 2nd stage in person interviews W/C 6th of July.

We reserve the right to close this vacancy early should we receive an appropriate volume of applications. Therefore, we encourage interested candidates to apply as soon as possible to avoid disappointment.

Job Type: Full-time

Pay: From £27,000.00 per year

Work Location: Hybrid remote in Cardiff CF14 5GF

Quick apply

Refine Your Search

monitoring specialist jobs in cardiff, wls

Student Engagement Officer

Macmillan Cancer Social Prescriber

Desktop Support Specialist

Clerk to Community Council

Clinical Research Specialist Nurse - Early Phase

Locum Consultant Rheumatologist

Estate & Facilities Operative

Cyber Security Specialist

OMC Security Operations Specialist

Creative Marketing Support Assistant

Financial Crime Operations Officer

Operational Flow Manager / Senior Controller

Scheduler

OT Incident Responder

Assistant Facilities Manager

Programme Management Office (PMO) Lead (SRS)

Treasury Administrator (3 Month FTC)

Clinical Board Accountant

Building Surveyor / Design Technician

Infrastructure Engineer

I want to receive the latest job alerts for monitoring specialist in cardiff, wls

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