Account administrator Work, Jobs in Cardiff (with Salaries)

Customer Care Administrator
118118 Money —Cardiff
- Up to £24,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
20h
Administrator
Lowndes Halsden & Partners —Cardiff
- From £27,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
- Free parking
Quick apply
2d
General Office Administrator
Universal Resource Trading Ltd —Caerphilly
- £14.50 - £16.00 an hour
- Overtime
- Laboratory experience
- Administrative experience
- IT
- Free parking
Quick apply
1d
Standby Operations Administrator
Equiniti —Cardiff
- Full-time
- Financial services
- Communication skills
- Annual leave
- Employee discount
Accounts Administrator
Universal Resource Trading Ltd —Caerphilly
- £14.50 - £16.00 an hour
- Overtime
- Sales
- ERP systems
- Administrative experience
- Free parking
Quick apply
1d
Benefits & Payroll Administrator (9 month FTC)
Eurofins UK Forensic Services —Cardiff
- Overtime
- Hybrid work
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
Payroll & Accounts Assistant (Part-Time)
TDW Distribution Ltd —Bridgend
- From £30,000 a year
- Part-time
- Microsoft Excel
- Sales
- Microsoft Office
- Flexible schedule
Quick apply
21h
Finance Assistant
Citizens Advice Bridgend —Bridgend
- Up to £26,820 a year
- Part-time
- Administrative experience
- Organisational skills
- IT
Quick apply
9d
Order Fulfillment Administrator
Eurobond —Cardiff
- Full-time
Payroll Administrator
Sopra Steria —Newport
- £25,375 a year
- Hybrid work
- Customer service
- IT
- Annual leave
Customer Service Administrator
Seda UK —Blackwood
- £26,500 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Receptionist
VINCI Facilities UK —Merthyr Tydfil
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Client Manager (Future Cardiff Office Lead)
MWR Accountants —Cardiff
- £35,000 - £40,000 a year
- Full-time
- Supervising experience
- Accounting
- Mentoring
- Annual leave
- Sick pay
Quick apply
Finance and Administration Officer
ARM Enterprises Ltd T/a Alan Manchip Electrical —Bridgwater
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Free parking
Quick apply
3d
Receptionist/Administrator
Panteg Health Centre —Pontypool
- From £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
8d
Office Support
Local Pages —Bristol
- From £24,420 a year
- Temporary
- Hybrid work
- Sales
- English
- Administrative experience
- Free parking
Quick apply
Tenancy Account Administrator
Hamptons —Bristol
- Customer service
- Maintenance
- IT
Administrator
Veolia ES (UK) Limited —Bristol
- £28,147.04 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Annual leave
- Employee discount
Quick apply
3d

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Customer Care Administrator

118118 Money -
Cardiff

Quick apply

Job details

Permanent | Full-time
Up to £24,000 a year
20 hours ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Life insurance
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Underwriting
Customer service
Regulatory reporting
Data analysis skills
English
Complaint handling
Quality assurance
Data entry
Organisational skills
Management reporting
Customer support
Financial services
Phone etiquette
Communication skills
Time management

Full job description

What you'll do:

Based in our Cardiff city centre office, this is an exciting opportunity for a highly organised, empathetic and customer focused individual to take on a hybrid role; combining administration, post-handling and vulnerable customer support.

Key responsibilities and objectives:

Post & Administration

Manage all incoming and outgoing post for the office, including:

o Opening, scanning and distributing post to relevant teams

o Printing and issuing customer communications

Process tracked mail and arrange recorded deliveries (UK and offshore)
Complete external uploads linked to regulatory customer communications
Manage return-to-sender mail
Record and distribute cheques, including deposits at local branches
Provide general administrative and facilities support
Liaise with internal teams and external suppliers
Manage onsite access for internal and external employees

Vulnerable Customer & Case Support

Support the Vulnerable Customer Team with case management activities
Review customer accounts and support case progression
Make outbound calls to customers, including those in vulnerable circumstances, to:
Gather relevant information
Provide updates on their cases
Support the fair and appropriate resolution of their circumstances
Support customers through email-based communication
Handle sensitive conversations with empathy and professionalism
Ensure all case activity and customer interactions are recorded accurately
Support the delivery of fair customer outcomes in line with regulatory expectations and Consumer Duty

What You’ll Need

Experience in an administration or customer support role
Confident handling customer conversations, including over the phone
Strong organisational and time management skills
High attention to detail and accuracy
Working knowledge of Consumer Duty and supporting vulnerable customers is desirable
Self-starter who can manage competing priorities
Proficient in Microsoft Outlook, word and excel.
Comfortable working across multiple systems
Strong communication skills, both written and verbal
Resilient and able to work in a fast-paced environment
Empathetic and customer-focused, particularly when supporting vulnerable individuals

What's in it for you?

A competitive salary
Flexible, hybrid working opportunities
Company bonus scheme - if the business does well, you should get rewarded for your hard work
25 days' annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five – your balance starts from day one, so don’t delay and start planning your time off!
Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary
Eye test – you can claim a freebie each year, or if your needs change
Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing
A strong ethos of equality, diversity, and inclusion
Wide business exposure, in terms of business disciplines, projects and stakeholders
Direct contribution to business transformation and growth
Huge learning and career progression opportunities
Being valued as an individual from our team
Full training, support and mentoring to develop a successful career in financial services

Like what you’ve heard? Great - apply now!

As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.

Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements

Job Types: Full-time, Permanent

Pay: Up to £24,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Health & wellbeing programme
Life insurance
Sick pay

Ability to commute/relocate:

Cardiff CF10 4BZ: reliably commute or plan to relocate before starting work (required)

Experience:

administration: 2 years (required)
Customer service: 2 years (required)

Work Location: Hybrid remote in Cardiff CF10 4BZ

Quick apply

Refine Your Search

account administrator jobs in cardiff

Customer Care Administrator

Administrator

General Office Administrator

Standby Operations Administrator

Accounts Administrator

Benefits & Payroll Administrator (9 month FTC)

Payroll & Accounts Assistant (Part-Time)

Finance Assistant

Order Fulfillment Administrator

Payroll Administrator

Customer Service Administrator

Receptionist

Client Manager (Future Cardiff Office Lead)

Finance and Administration Officer

Receptionist/Administrator

Office Support

Tenancy Account Administrator

Administrator

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