Customer service manager Work, Jobs in Castleside, Dur (with Salaries)

Courier Manager
William Smith Group 1832 —Barnard Castle
- £38,000 - £47,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Head of Ecommerce & Digital Marketing
The Danesmoor Group —Newton Aycliffe
- Up to £65,000 a year
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
13d
Accommodation Manager
Rengen Developments —Newcastle upon Tyne
- £35,000 - £42,000 a year
- Full-time
- Hotel
- Administrative experience
- Data entry
Quick apply
1d
Railway Operations Manager - Weardale Railway
The Auckland Project —Bishop Auckland
- From £28,716.37 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
2d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Zara Newcastle Customer Experience Manager Maternity Cover
INDITEX —Newcastle upon Tyne
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Contracts Manager
Milburn Construction Ltd —Cramlington
- £60,000 - £75,000 a year
- Full-time
- Civil engineering
- Continuous improvement
- Contracts
Quick apply
9d
Customer Service Manager
IWG —Newcastle upon Tyne
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
Sales Team Manager
Auxillis —Peterlee
- £29,283 - £32,670 a year
- Training & development
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
VacancyTitle: Customer Team Manager - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £35,615 - £41,900 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
2d
Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Sales
- Team management
- Annual leave
Quick apply
Ecommerce and Trading Manager
Cedarcrest Global Trading Limited —Newton Aycliffe
- £42,000 - £46,000 a year
- Full-time
- Social media management
- Merchandising
- In-person
- Free parking
- Employee discount
Quick apply
7d
Property Manager
CW Lettings —Darlington
- £25,000 - £27,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
Shop Manager
Farmfoods —Spennymoor
- £34,262.76 - £39,889.20 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
5d
Customer Service Manager
RG Distributors Limited Trading as Ecatering —Seaham
- £40,000 - £45,000 a year
- Full-time
- CRM software
- ERP systems
- Data analysis skills
- Free parking
Quick apply
6d
Area Support Manager - North East
Dine Contract Catering —Newton Aycliffe
- Up to £34,000 a year
- Hospitality
- Culinary experience
- Continuous improvement
2d
Experience Manager
Bodycare Retail Ltd —Sunderland
- £31,000 - £34,500 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
7h
Customer Success Manager
Finnmark Limited —Spennymoor
- From £35,000 a year
- Full-time
- CRM software
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
10h
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- In-person
- Communication skills
Quick apply

I want to receive the latest job alerts for customer service manager in castleside, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near castleside, dur

Customer Success Manager jobs in Newcastle Upon Tyne

Accommodation Manager jobs in Newcastle Upon Tyne

Customer Service Manager jobs in Newcastle Upon Tyne

Customer Experience Manager jobs in Newcastle Upon Tyne

Property Manager jobs in Darlington

Account Manager jobs in Newcastle Upon Tyne

Call Center Representative jobs in Wallsend

Call Center Representative jobs in Redditch

Call Center Representative jobs in Bognor Regis

Call Center jobs in Manchester

Call Center Representative jobs in St Leonards On Sea

Call Centre jobs in Huddersfield

Ecommerce Manager jobs in London

Graduate Fashion Marketing jobs in London

Customer Success Manager jobs in Macclesfield

Trainee Site Manager jobs in London

Event Manager jobs in Remote

Customer Success Manager jobs in Liverpool

Customer Success Manager jobs in Hampshire

Customer Service Advisor jobs in Manchester

Courier Manager

William Smith Group 1832 -
Barnard Castle

Quick apply

Job details

Full-time
£38,000 - £47,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Logistics
Internal department liaison
Complaint handling
Continuous improvement
Partnership building
Organisational skills
Management reporting
Transport experience
Negotiated procurement
Negotiation
Time management

Full job description

Job Title: Courier Manager

We're looking for an organised, commercially minded and proactive Courier Manager to take ownership of our courier network and help us deliver an outstanding service to our customers.

This is an exciting opportunity for someone who enjoys building supplier relationships, negotiating the best commercial agreements and using data to drive improvements. You'll be responsible for ensuring we use the right courier, at the right price, with the right level of service, while continually looking for ways to improve performance and reduce costs.

Working closely with our Warehouse, Customer Service and Finance teams, you'll become the company's expert on all things transport and logistics.

Key Responsibilities

You'll have overall responsibility for our courier strategy and day-to-day courier management, including:

Developing and maintaining the company's courier strategy to ensure we're using the most appropriate carriers and service levels.
Building and managing strong relationships with our courier partners.
Negotiating pricing, contracts and service level agreements.
Monitoring courier performance and holding regular performance reviews.
Analysing delivery performance, costs and trends to identify opportunities for improvement.
Managing courier-related customer complaints, including lost, damaged or delayed deliveries.
Raising, monitoring and resolving courier claims, ensuring claims are submitted within required timescales.
Working closely with our Warehouse team to manage returned deliveries and investigate unlogged returns.
Reviewing courier invoices and investigating any pricing discrepancies or anomalies.
Producing reports on courier performance, costs and key performance indicators.
Identifying opportunities to improve service levels, reduce transport costs and enhance the customer experience.

What We're Looking For

We're looking for someone who is:

Commercially aware with strong negotiation skills.
Highly organised with excellent attention to detail.
Analytical and confident working with data and performance reports.
A confident communicator who can build strong supplier relationships.
Proactive, able to identify issues before they become problems.
Comfortable working across multiple departments.
Customer focused with excellent problem-solving skills.

Experience & Skills

Essential:

Previous experience in a courier, logistics, transport or supply chain role.
Experience managing supplier or courier relationships.
Strong commercial and negotiation skills.
Experience analysing performance data and producing reports.
Excellent IT skills, including Microsoft Excel.
Strong organisational and time management skills.

Desirable:

Experience within manufacturing, distribution or warehousing.
Experience managing transport contracts.
Experience handling courier claims and service investigations.
Knowledge of ERP or warehouse management systems.

What You'll Bring

You'll enjoy taking ownership, making decisions and driving improvements. You'll be equally comfortable negotiating with national courier providers as you are working with our warehouse team to resolve operational issues. You'll take pride in delivering excellent service while continually looking for smarter, more efficient ways of working.

What we offer

· Pension Scheme

· Life Assurance 6 x Salary

· Free Parking

· Employee Assistance Programmes

· Training and career development

· Holiday Purchase Scheme

· Cycle to Work Scheme

· Techscheme and Employee Discount

If you're looking for a role where you can genuinely influence how a business manages its transport network and makes a measurable impact on cost, service and customer satisfaction, we'd love to hear from you.

Location: Barnard Castle, County Durham

Job Type: Full-time

Salary: Salary: Circa £38,000 - £47,000, with flexibility depending on the experience and skills you bring to the role

To apply please send your CV with a covering letter to [email protected]

Pay: £38,000.00-£47,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking

Ability to commute/relocate:

Barnard Castle, Durham: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in castleside, dur

Courier Manager

Head of Ecommerce & Digital Marketing

Accommodation Manager

Railway Operations Manager - Weardale Railway

Customer Success Manager

Zara Newcastle Customer Experience Manager Maternity Cover

Contracts Manager