Reservations manager Work, Jobs in Chalfont Saint Giles, Bkm (with Salaries)

Guest Services Executive
Montcalm East, Shoreditch London —London
- Weekend availability
- Customer service
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Reservations and Events Manager
Valor Hospitality —Hemel Hempstead
- £34,000 a year
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Reservations & Groups Manager
Millennium Hotel and Resorts UK —London
- £48,000 a year
- Full-time
- Hotel
- Administrative experience
- Organisational skills
- Referral programme
Quick apply
Reservations Manager
Thesleff Group —London
- £48,000 a year
- Full-time
- Hospitality
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Manager, Reservations Excellence
Conservatorium Hotel —London
- Full-time
- Hospitality
- Analysis skills
- Project management
- Health & wellbeing programme
14d
Sales, Events & Reservations Manager
Sam's Riverside —London
- £45,000 a year
- Part-time
- Hospitality
- Sales
- Organisational skills
- Employee discount
Quick apply
9d
Sales, Private Dining & Reservations Manager
London Brasseries —London
- Up to £36,000 a year
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
6d
BOOKING & RESERVATIONS MANAGER
Hoste Hospitality —Canary Wharf
- £32,000 - £38,000 a year
- Full-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
10d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Reservations Manager, The Savoy Hotel
FAIRMONT —London
- Full-time
- Hospitality
- English
- Hotel
- Language training provided
- Employee assistance programme
Quick apply
Front of House Manager
Hunton Park Hotel —Kings Langley
- £32,000 - £34,000 a year
- Full-time
- Sales
- Hotel
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
1d
Groups, Conference, and Events Planning Manager
Hilton —London
- £40,350.25 a year
- Full-time
- Hotel
- Analysis skills
- Supervising experience
- Employee stock purchase plan
- Annual leave
Reservations and Leisure Sales Manager
MERCURE —London
- Full-time
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
7d
Reservations / Groups / M&E Executive
voco Reading Hotel —Reading
- Full-time
- Hotel
- Accounting
- In-person
Quick apply
6d
Sales & Events Manager
Hawksmoor —London
- £65,000 - £67,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Referral programme
Quick apply
6d
Front Office Manager (M/F/X)
IBIS BUDGET —Hounslow
- £30,000 - £33,000 a month
- Weekend availability
- Bar
- English
- Hotel
- Employee discount
Quick apply
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
10d
Travel & Lifestyle Manager
Nova Founders Capital —London
- Full-time
- English
- Hotel
- Driving
Quick apply
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
6d
Assistant Manager - Reservations
The Hongkong and Shanghai Hotels, Limited —London
- Microsoft Office
- Hotel
- Communication skills
14d

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reservations manager jobs near chalfont saint giles, bkm

Guest Services Executive

Montcalm East, Shoreditch London
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount
Gym membership
Paid volunteer time
Referral programme

Qualifications

Guest relations
Customer service
English
Communication skills

Full job description

Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Why Join Montcalm Collection

Competitive salary that reflects your talent, contribution, and potential.
Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
Paid birthday leave, so you can celebrate your special day your way.
We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
Preferential gym membership rates, helping you maintain your health and vitality.
Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
Paid volunteering day, giving you the opportunity to support a charity close to your heart.
Employee referral programme, rewarding you for bringing great talent into our teams.
Complimentary meals on duty in our team restaurant.
Exclusive room rate discounts across the Montcalm Collection.
International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Guest Service Executive is responsible for delivering personalized, attentive, and professional service to all guests throughout their stay. This role supports the Guest Experience Manager and the Front Office team in ensuring that every guest interaction reflects the luxury standards of the Montcalm Collection.

The Guest Service Executive plays a critical role in creating a seamless guest journey, responding promptly to requests, resolving minor issues, and enhancing overall guest satisfaction.

Responsibilities

Welcome guests with warmth and professionalism and assist with check-in and check-out procedures.
Process guest payments, deposits and billing accurately.
Provide information about the hotel, services, local attractions, and amenities.
Respond promptly to guest inquiries, requests, and concerns.
Maintain guest records and ensure accurate documentation in PMS systems.
Support VIP and special guest requirements to ensure personalised experiences.
Handle guest complaints or concerns with empathy, escalating when required.
Assist in monitoring and reporting guest satisfaction and feedback.
Collaborate with internal departments to resolve operational or service issues.
Maintain a visible presence in guest areas, ensuring proactive engagement.
Ensure the reception area is always well presented and stocked with all necessary supplies.
Answer and manage incoming calls, emails and reservations is professional and efficient manner.
Uphold brand standards, including wellness and sustainability initiatives.
Comply with all policies and SOP’s including, but not limited to GDPR, Health & Safety and Security.
Respond to emergency situations calmly and efficiently, following hotel protocols.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualification

Previous experience in front office, guest relations, or customer service in a luxury hotel preferred.
Proficiency in hotel management systems (e.g., Opera PMS).
Strong communication, interpersonal, and problem-solving skills.
Fluency in English; additional languages an advantage.

Working Conditions

Flexible schedule including evenings, weekends, and public holidays.
Regular interaction with guests in public areas of the hotel.
Periods of standing and walking required.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

INDFOH

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Refine Your Search

reservations manager jobs in chalfont saint giles, bkm

Guest Services Executive

Reservations and Events Manager

Reservations & Groups Manager

Reservations Manager

Manager, Reservations Excellence

Sales, Events & Reservations Manager

Sales, Private Dining & Reservations Manager

BOOKING & RESERVATIONS MANAGER

Head Host / Reservations & Guest Experience Lead

Reservations Manager, The Savoy Hotel

Front of House Manager

Groups, Conference, and Events Planning Manager

Reservations and Leisure Sales Manager

Reservations / Groups / M&E Executive

Sales & Events Manager

Front Office Manager (M/F/X)

Operations Assistant Manager, Serviced Apartments

Travel & Lifestyle Manager

eCommerce Manager - remote

Assistant Manager - Reservations

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