Guest experience manager Work, Jobs in Chelmsford, Ess (with Salaries)

General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Gym Manager
Danbury Fitness —Chelmsford
- £38,000 - £42,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
Quick apply
6d
Sales Manager
Grange - Chelmsford —Chelmsford
- Up to £70,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
- Life insurance
Quick apply
4d
Cafe Manager
Longacres —Chelmsford
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
12d
Weddings and Events Manager
Chatham Historic Dockyard Trust —Chatham
- £28,000 - £32,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Cafe Manager
Longacres Garden Centre —Chelmsford
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
12d
Cafe Assistant Manager
Longacres —Chelmsford
- Hospitality
- English
- Café
- Free parking
- Employee discount
Quick apply
General Manager
Cosy Club Chelmsford —Chelmsford
- £45,000 - £50,000 a year
- Full-time
Quick apply
12d
Pool Manager
Park Holidays UK —Southminster
- £13.50 an hour
- Weekend availability
- Sales
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Cafe Assistant Manager
Longacres Garden Centre —Chelmsford
- Full-time
- Hospitality
- English
- Café
- Free parking
- Employee discount
Leisure Manager
Doubletree by Hilton Dartford Bridge —Dartford
- Full-time
- Bar
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply
8d
Store Manager
HMSHost UK —Stansted Airport
- £43,000 a year
- Full-time
- Serving
- Hospitality
- Restaurant management
- Health & wellbeing programme
- Annual leave
Quick apply
Assistant Spa Manager
Down Hall Hotel, Spa & Estate —Hatfield Heath
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Employee discount
Quick apply
Wedding and Events Sales Manager
Down Hall Hotel, Spa & Estate —Bishop's Stortford
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
10d
Hotel Receptionist (Part Time)
County Hotel, Chelmsford —Chelmsford
- Up to £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Hotel Bartender (Casual, Part Time) **SEPTEMBER START**
County Hotel, Chelmsford —Chelmsford
- Up to £12.71 an hour
- Part-time
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
2d
Caravan Sales Executive
Park Holidays UK —Southminster
- £50,000 a year
- Full-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Restaurant Assistant Manager
The Real Greek —Braintree
- From £32,500 a year
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
Customer Service Manager
International Workplace Group plc —Brentwood
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
General Manager
Toby Carvery - Colchester —Colchester
- Up to £55,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for guest experience manager in chelmsford, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

General Manager

Camp Beaumont -
Chelmsford

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

Cost control
Organisational skills
Leadership
Communication skills

Full job description

Job Description: General Manager

Organisation: Marsh Farm
Reports to: Parks Director
Direct Reports: Duty Managers, Department Heads (Retail, Food & Beverage, Operations, Events & Entertainment, all team)

Purpose of the Role

The General Manager is responsible for the day-to-day leadership, operational delivery, and site performance of Marsh Farm. Reporting to the Parks Director, the GM ensures that agreed commercial strategies (The Budget), standards, and plans are executed consistently on site, delivering a safe, welcoming, and high-quality visitor experience.

This is a highly visible, hands-on role. The General Manager leads from the front, sets standards through action, and takes ownership of operational performance, people leadership, and guest experience. The role is not desk-based; it requires regular presence on the floor, walking the customer journey, supporting teams, and intervening immediately when standards slip.

Key Responsibilities

Operational Leadership & Site Standards

Take full responsibility for the day-to-day operation of Marsh Farm, ensuring all areas are safe, clean, compliant, and guest-ready.

Maintain a strong on-site presence, particularly during peak trading periods, events, and weekends.

Lead by example by walking the customer journey, identifying issues, and ensuring immediate corrective action is taken.

Ensure all departments consistently deliver agreed brand standards, service levels, and presentation expectations.

Act decisively when standards, behaviours, or performance fall below expectation.

Commercial Delivery & Performance

Deliver the commercial plans and targets (The Budget) including revenue, Spend Per Head (SPH), and cost control.

Actively drive ticket sales, retail, food & beverage performance, events income, and membership conversions on site.

Ensure shop areas are fully stocked, priced correctly, and presented to maximise sales.

Work with teams to improve upselling, suggestive selling, and guest engagement in a natural, customer-first way.

Monitor daily performance and respond quickly to underperformance.

People Leadership & Culture

Lead, motivate, and develop Duty Managers and department leaders, setting clear expectations and standards.

Ensure teams are well trained, well deployed, and fully understand their roles and responsibilities.

Address poor attitudes, behaviours, or performance promptly and fairly, escalating issues where necessary.

Build a positive, accountable culture where standards matter and everyone takes pride in the site.

Support recruitment, onboarding, and ongoing development of the team.

Customer Experience

Champion a consistent, welcoming, and engaging customer experience across the site.

Ensure staff follow agreed service standards, including greetings, engagement, and problem resolution.

Review guest feedback and complaints, taking ownership of improvements and preventing repeat issues.

Ensure first impressions (car park, entrance, toilets) and last impressions are consistently positive.

Health, Safety & Compliance

Ensure full compliance with health & safety legislation, food safety standards, animal welfare requirements, and licensing conditions.

Ensure risk assessments, checks, logs, and SOPs are completed accurately and on time.

Act immediately on any safety or compliance concerns.

Communication, Reporting & Accountability

Report regularly to the Parks Director on site performance, challenges, and opportunities and solutions.

Participate fully in weekly performance reviews, operational meetings, and planning sessions.

Provide honest, timely updates and take ownership of actions agreed.

Support the site by implementing changes quickly and consistently.

Skills & Experience

Proven experience managing operations in a leisure, attraction, hospitality, retail, or visitor-focused environment.

Strong people leadership skills with experience managing managers and frontline teams.

Commercial awareness with an understanding of revenue drivers, cost control, and SPH.

Confident decision-maker with the ability to act quickly under pressure.

Strong organisational and communication skills.

Personal Attributes

Highly visible, hands-on leader who sets standards by example.

Customer-focused with strong attention to detail.

Accountable, resilient, and solutions focused.

Comfortable being challenged and holding others to account.

Proud ambassador for Marsh Farm and its values.

Due to the nature of this role being in hospitality you will be required to work some weekends.

Please forward your CV to [email protected]

OVERVIEW

ROLE

Operations
SALARY

£45,000-£50,000
TYPE

Full Time
LOCATION

Chelmsford

Apply Now

Refine Your Search

guest experience manager jobs in chelmsford, ess

General Manager

Gym Manager

Sales Manager

Cafe Manager

Weddings and Events Manager

Cafe Manager

Cafe Assistant Manager

General Manager

Pool Manager

Cafe Assistant Manager

Leisure Manager

Store Manager

Assistant Spa Manager

Wedding and Events Sales Manager

Hotel Receptionist (Part Time)

Hotel Bartender (Casual, Part Time) SEPTEMBER START

Caravan Sales Executive

Restaurant Assistant Manager

Customer Service Manager

General Manager

I want to receive the latest job alerts for guest experience manager in chelmsford, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected