Customer experience manager Work, Jobs in Chorley (with Salaries)

Duty Operations Manager
Edu-Lettings UK Ltd —Chorley
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service/Sales Advisor
Autocentre Limited —Chorley
- £28,000 - £38,000 a year
- Full-time
- CRM software
- English
- Computer skills
- Free parking
- Employee discount
Quick apply
1d
Merchandiser
Festive Lights Ltd —Chorley
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Merchandising
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Property Maintenance Housing Manager
Elemel 2018 CIC —Chorley
- £29,000 a year
- Full-time
- Customer service
- Data entry
- Organisational skills
Quick apply
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Store Manager
Aldi —Chorley
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Customer Relationship Manager
The Casey Group Ltd —Wardle
- £40,000 - £65,000 a year
- Full-time
- CRM software
- Sales
- Research
- Free parking
- Health & wellbeing programme
Quick apply
6d
Office Administrator
Deakin's Plumbing & Heating LTD —Chorley
- Full-time
- Computer literacy
- Administrative experience
- Data entry
Quick apply
1d
Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Manager
KwikFit —Chorley
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
1d
Area Manager
Assured Cleaning Services —Preston
- £32,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Team management
- Free parking
Quick apply
1d
Customer Service Team Leader
Blackburn with Darwen Council —Blackburn with Darwen
- £31,022 - £34,434 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
1d
Area Manager
Lidl —Chorley
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
2d
Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer skills
- In-person
- Free parking
- Flexitime
Quick apply
13d
Customer Success Manager
SweetPeak Customer Solutions Ltd —Manchester
- £3,800 - £7,800 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Free parking
- Store discount
Quick apply
13d
Weekend Customer Service Advisor
Places for People —Preston
- £9,726 a month
- Overtime
- Hybrid work
- Free parking
- Annual leave
12d
Service Manager
K Motors Ltd —Leyland
- £20 an hour
- Overtime
- Customer service
- Computer literacy
- Writing skills
- Free parking
- Profit sharing
Quick apply
1d
Contract Manager
The James Mercer Group Ltd —Preston
- £52,000 - £56,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
Duty Customer Experience Manager
TransPennine Express Limited —Manchester
- Night shift
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d

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customer experience manager jobs near chorley

Duty Operations Manager

Edu-Lettings UK Ltd -
Chorley

Quick apply

Job details

Full-time
£26,000 - £30,000 a year

Benefits

Free parking
Health & wellbeing programme
Employee discount
Referral programme
On-site parking

Qualifications

Hospitality
Driving Licence
Management
Customer service
Mentoring junior staff
Complaint handling
Team management
Staff training
Safeguarding procedures
Professional development mentoring
Training & development
Safeguarding compliance in education
Leadership
Operations leadership experience
Rota coordination

Full job description

Join Our Mission to Make a Difference!

At Edu-Lettings, we’re on a mission to unlock the potential of school facilities across the UK, making them accessible to communities for sports, fitness, and events. We believe in creating a welcoming, supportive, and engaging environment where people can thrive and we need Duty Operations Manager who shares our passion for community impact!

With over 130 venues nationwide, we bring schools to life after hours, providing thousands of people daily with safe and high-quality spaces to be active. If you're a driven leader with an eye for detail, a love for operational excellence, and a knack for managing teams, this role is for you!

What You’ll Be Doing

As a Duty Operations Manager, you will support the Senior Operations Manager in the day-to-day running of our letting’s services across a designated region of schools. This is a field-based leadership role focused on operational delivery, team support, and ensuring the highest standards of service.

You will take full ownership of regional operations in the Senior Manager’s absence and act as a key point of support in delivering performance, quality, and compliance in line with company expectations.

Operational Support & Leadership

Support all operational functions across school sites under the guidance and direction of the Senior Operations Manager.
Assist with rota coordination, staffing support, and delivery of consistent service standards.
Be regularly present in the field, including weekends, to maintain high visibility and support site teams.
Act as the designated Duty Manager across the region when scheduled, including full ownership of the operational service in the Senior Manager’s absence.
Carry out routine checks across sites, including file audits, cleanliness reviews, and safety compliance.
Support incident responses and ensure prompt communication with Senior Management.

Team Support & Daily People Management

Act as a first line of support to Operations Staff and Site Assistants, escalating concerns where necessary.
Support and coach site-based staff, including leading shift handovers, offering on-the-job training, and ensuring staff are following correct procedures.
Monitor day-to-day performance and flag any areas of concern to the Senior Operations Manager.
Contribute to the creation of weekly rotas and ensure correct staffing coverage at each site.
Support with onboarding new team members and training refreshers as directed.

Systems, Processes & Operational Compliance

Assist in the daily upkeep of operational systems to support compliance and tracking
Red Process: Monitor risk logs and help implement resolutions under supervision.
Key Log: Ensure site access is recorded accurately across all schools visited.
Bible Updates: Keep on-site information and updates aligned with real-time changes.
HR: Record and report absences, lateness, and availability for team members.
Booking/Rota Checks: Conduct daily reviews to confirm correct staffing vs. schedule alignment.

Financial Support & Payroll Coordination

Assist with preparing accurate weekly staff hours, rotas, and absence information for payroll purposes.
Ensure timely submission of payroll data to the Senior Manager or Head Office.
Work with the Senior Operations Manager to help manage staffing budgets and reduce unnecessary costs on-site.
Support in identifying and reporting potential cost efficiencies across operations.

Stakeholder Engagement & Service Delivery

Be a visible and professional point of contact on school sites during lettings hours.
Support the resolution of service complaints on-site, escalating where needed.
Ensure that customer and school satisfaction is prioritized through responsiveness, professionalism, and consistency.
Work closely with bookings and scheduling teams to ensure operational feasibility and service continuity.

Reporting & Documentation

Submit daily operational reports, including incident logs, shift summaries, and site updates.
Complete leavers forms, expense submissions, and any HR-related documentation accurately and on time.
Always maintain compliance with operational and safeguarding procedures.
Support transparent documentation and reporting in collaboration with the Senior Manager and Head Office.

What We’re Looking For

We need an engaging and energetic leader who thrives in a fast-paced environment and has experience managing multi-site operations. If you’re a people-first, hands-on manager with a passion for community-driven services, you’ll love this role!

⭐ Experience in a leadership role, delivering exceptional customer service.
⭐ A track record of scaling operations and managing large teams.
⭐ Proven ability to mentor and develop managers to bring out their best.
⭐ Strong operational experience, ideally within leisure, facilities, or a similar sector.
⭐ A proactive mindset with a passion for problem-solving and innovation.

Why Join Us?

Exciting Growth – Be part of a rapidly expanding company with a big vision.
Impactful Work – Help communities stay active and make a real difference.
Career Progression – Opportunities to grow and develop within the company.
Competitive Salary & Bonus – Up to £30K + 2K performance bonus.
Total Package Value: Up to £33,000.00
Car Allowance & Travel Expenses – We’ve got your travel covered! - £1200 plus 0.24p per mile
Variety & Flexibility – Every day is different, with hands-on fieldwork.

What You Need to Know Before Applying

This role requires an Enhanced DBS & Children's Barred List Check.
Evening & weekend work is required, as this is when our venues are busiest.
A full driving license and access to a vehicle are essential due to national travel.
Overnight stays may be required (expenses & accommodation covered).

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Benefits:

Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Have you previously worked for EDU Lettings in any capacity? If yes, please provide details including role, location, and dates of employment

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Willingness to travel:

100% (required)

Work Location: On the road

Quick apply

Refine Your Search

customer experience manager jobs in chorley

Duty Operations Manager

Customer Service/Sales Advisor

Merchandiser

Property Maintenance Housing Manager

Customer Experience Manager

Store Manager

Customer Relationship Manager

Office Administrator

Account Manager

Assistant Manager

Customer Experience Director

Area Manager

Customer Service Team Leader

Area Manager

Customer Success & Membership Administration Manager

Customer Success Manager

Weekend Customer Service Advisor

Service Manager

Contract Manager

Duty Customer Experience Manager

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