Service delivery manager Work, Jobs in Clayton Le Moors, Lan (with Salaries)

Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
3d
Operations Manager - Supported Living
Rigby Recruitment —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Travel
- Organisational skills
Quick apply
5d
General Manager, Shireburn Arms
James` Places —Hurst Green
- Up to £40,000 a year
- Full-time
- Hospitality
- Cooking
- Hotel
Quick apply
11d
Site Operations Manager
Bensons for Beds —Accrington
- Continuous improvement
- Leadership
Children's Residential Responsible Individual
Prosperity Children's Services —Accrington
- From £65,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Site Manager
Recruit 4 Construction Ltd —Blackburn
- £35,000 - £40,000 a year
- Full-time
- Supervising experience
- Organisational skills
- Construction experience
Quick apply
10d
Lettings Team Leader
Sell UK Property Ltd —Burnley
- £28,500 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
Data Systems and Information Officer
East Lancashire Hospitals NHS Trust —Accrington
- £32,073 - £39,043 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Senior Delivery Manager
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Agile
- Financial services
- Leadership
- Annual leave
Deputy Manager The Shireburn Arms, (Pub, Hotel and Wedding Venue)
James` Places —Clitheroe
- Up to £34,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
5d
Foyer Manager
MSV Housing Group —Blackburn
- £48,405 - £50,687 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Sick pay
Contracts/Project Manager
UK Restoration Services —Burnley
- Full-time
- Management
- Project management
- Contracts
Quick apply
6d
Branch Assistant
Epwin Group PLC —Accrington
- Part-time
- Driving
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
Catchment Delivery Manager
Lanes Group —Bradford
- £48,000 - £55,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
Quick apply
Transport Manager
JJ0 PLC —Bacup
- £42,000 - £47,500 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
2d
Programme & Partnerships Manager
Spring into Action CIC —Blackburn
- £30,000 - £32,143 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
- Free parking
Quick apply
13d
Assistant General Manager
The Lister Arms —Malham
- Up to £45,000 a year
- Full-time
- Bar
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Quick apply
Retail Merchandiser
eXPD8 —Accrington
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- Communication skills
- Referral programme
Customer Service Account Manager
Beyondly Global Ltd —Skipton
- £26,550 - £26,551 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
10d
Senior Partnerships Manager
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Customer Service Manager

Courmacs Legal Ltd -
Blackburn

Quick apply

Job details

Full-time
£34,000 - £40,000 a year
3 days ago

Benefits

Free parking
Additional leave
Company pension
Company events
Private medical insurance
Employee discount
Transport links
Paid volunteer time
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Financial services
Leadership
Communication skills

Full job description

Customer Claims Manager

The company:

We are a leading law firm based in Blackburn, delivering high-quality legal services to clients across the UK. Our experienced team supports individuals and businesses in recovering compensation for financial mis-selling and a range of consumer issues, combining legal expertise with a strong client-first approach.

As an SRA-regulated firm specialising in motor finance commission claims and housing disrepair claims, we operate in a tightly regulated environment where quality, compliance, and consistency of client outcomes are paramount. Our claims teams sit at the heart of the business — and our Team Leaders sit at the heart of our claims teams.

Location:

Our modern offices are based in the heart of Blackburn’s business district, offering excellent public transport links and easy access to the M65.

About the role

Courmacs Legal Ltd is seeking an experienced Customer Claims Team Leader to join our growing team within our modern Blackburn offices.

This is an excellent opportunity for a confident, people-focused leader to take ownership of a team of Customer Claims Handlers — supporting them to deliver high-quality, compliant client outcomes in a fast-paced, regulated environment.

Reporting to the Head of Operations, you will lead the day-to-day performance of your team, drive achievement of individual and team KPIs, and play a key role in maintaining the standards expected of an SRA-regulated firm. You will be hands-on with coaching, performance management, and quality assurance, and will work closely with our Compliance, Training, and Operations functions to keep service delivery aligned with regulatory expectations under the SRA Code of Conduct and FCA Consumer Duty.

We are looking for someone who genuinely enjoys developing people, leads with integrity, and can balance commercial performance with the highest standards of client care — particularly when supporting vulnerable customers.

If you’re ready to take ownership of a team in a values-led, growing law firm, we’d love to hear from you.

Key Responsibilities

Lead, coach, and motivate a team of Customer Claims Handlers
Set the tone, the standard, and the pace for your team — driving achievement of individual and team KPIs, service levels, and quality benchmarks.
Manage day-to-day workflow
Allocate and prioritise caseload across the team, ensuring claims progress promptly, deadlines are met, and bottlenecks are addressed quickly.
Drive quality and compliance
Monitor calls, written communications, and case file quality to ensure consistency with SRA Standards and Regulations, FCA Consumer Duty, and Courmacs’ internal policies and procedures.
Conduct regular 1:1s, appraisals, and performance reviews
Deliver constructive feedback, identify development needs, and create targeted improvement plans for individuals — working closely with HR and the Training function.
Handle escalated client matters
Resolve referred customer issues, complaints, and complex queries with empathy and judgement, balancing client outcomes with commercial and regulatory requirements.
Support vulnerable customers
Identify customers in vulnerable circumstances and ensure your team handles those interactions with appropriate care, in line with FCA Consumer Duty obligations.
Manage performance, conduct, and absence
Address performance, conduct, and absence issues quickly, fairly, and consistently in line with company policy, supported by HR.
Contribute to continuous improvement
Use customer feedback, complaints data, and team insight to identify trends, recommend process improvements, and contribute to operational projects across the claims function.
Work cross-functionally
Build effective relationships with Compliance, Training, IT, HR, and other operational teams to ensure aligned, joined-up service delivery.
Support recruitment and onboarding
Play an active role in interviewing, selecting, and onboarding new team members, helping new joiners reach competency quickly.
Deputise where required
Represent the Head of Operations in their absence on team-level matters, briefings, and operational meetings.

What We’re Looking For

Proven experience leading a team in a customer service, claims, or contact centre environment
A track record of motivating teams to achieve KPIs, service levels, and quality standards
Strong coaching and people development skills, with the confidence to give and receive constructive feedback
Experience handling escalations, complaints, and difficult conversations with professionalism and empathy
Comfortable managing performance, conduct, and absence in line with company policy
High standard of verbal and written communication
Resilient, organised, and comfortable working in a fast-paced, regulated setting
Sound judgement, accountability, and a commitment to acting with integrity
Competent in Microsoft Office and confident using CRM or case management systems (working knowledge of ProClaim is desirable but not essential)
Awareness of SRA regulatory requirements and/or FCA Consumer Duty obligations — desirable
Previous experience in a legal, financial services, or claims environment — desirable

Job Type:

Full-time (37.5 hours)

Pay: £34,000.00-£40,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Free parking
Paid volunteer time
Private medical insurance
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in clayton le moors, lan

Customer Service Manager

Operations Manager - Supported Living

General Manager, Shireburn Arms

Site Operations Manager

Children's Residential Responsible Individual

Assistant Site Manager

Lettings Team Leader

Data Systems and Information Officer

Senior Delivery Manager

Deputy Manager The Shireburn Arms, (Pub, Hotel and Wedding Venue)

Foyer Manager

Contracts/Project Manager

Branch Assistant

Catchment Delivery Manager

Transport Manager

Programme & Partnerships Manager

Assistant General Manager

Retail Merchandiser

Customer Service Account Manager

Senior Partnerships Manager

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