Application support analyst Work, Jobs in Consett, Dur (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Delivery Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
9d
Onsite Support Analyst
XMA —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Life insurance
- Referral programme
14d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- APIs
- AI
IT Security Apprentice
QA Apprenticeships —Houghton le Spring
- £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Bachelor's degree
- Employee discount
IT Service Desk Team Lead
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
1h
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
Technical Solutions Analyst (12-month fixed term)
University of Sunderland —Sunderland
- £38,786 - £46,049 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Annual leave
8d
Principal Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
13d
Applications Analyst
END —Washington
- Full-time
- POS
- Work from home
- Employee assistance programme
Quick apply
Network & Infrastructure Administrator
HC-One - IT —Darlington
- £35,000 a year
- Hybrid work
- Analysis skills
- Travel
Quick apply
Portfolio Benefits Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £50,686 - £55,157 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Work from home
10d
Technical Assurance Officer
Arvato —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
Senior Infrastructure Analyst
Newcastle University —Newcastle upon Tyne
- £32,080 - £35,608 a year
- Full-time
- University
Infrastructure & Operations Engineer
Piramal Healthcare UK Limited —Morpeth
- £45,000 a year
- Oracle
- Windows
- Linux
- Flexible schedule
Senior Digital Project Manager
Arup —Newcastle upon Tyne
7d
IT Software Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Azure
- Financial services
- Analytics
- Annual leave
- Employee assistance programme
Senior Business Analyst
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Senior Cyber Security Analyst
NTW Solutions —Newcastle upon Tyne
- £26.61 an hour
- Full-time
- Hybrid work
- Communication skills
- Employee discount

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application support analyst jobs near consett, dur

IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 07/09/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

Refine Your Search

application support analyst jobs in consett, dur

IT Support Analyst Apprentice

IT Service Delivery Analyst

Onsite Support Analyst

Business Analyst - Newcastle

IT Security Apprentice

IT Service Desk Team Lead

Systems Support Analyst

Technical Solutions Analyst (12-month fixed term)

Principal Data Analyst

Applications Analyst

Network & Infrastructure Administrator

Portfolio Benefits Analyst

Technical Assurance Officer

IT Systems Analyst

Senior Infrastructure Analyst

Infrastructure & Operations Engineer

Senior Digital Project Manager

IT Software Asset Analyst

Senior Business Analyst

Senior Cyber Security Analyst

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