Service delivery manager Work, Jobs in Copley (with Salaries)

Courier Manager
William Smith Group 1832 —Barnard Castle
- £38,000 - £47,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
6d
Sales & Logistics Administrator
Devine Chemicals Ltd —Consett
- £30,000 - £38,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
Quick apply
12d
Van Driver/Warehouse Sales
JT Dove Limited —Stockton-on-Tees
- Temporary
- Customer service
- Warehouse experience
- In-person
- Store discount
- Profit sharing
Quick apply
13d
Pharmacy Assistant
Day Lewis Pharmacy —Barnard Castle
- Part-time
- Front desk
- Employee assistance programme
- Employee discount
Service Manager
Flannery Plant Hire —Darlington
- Customer service
- Maintenance
- Continuous improvement
10d
People Advisor
The Danesmoor Group —Newton Aycliffe
- From £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Travel
- Free parking
- Employee discount
Quick apply
Learning Disability Skills Specialist
Journey Enterprises Ltd —Bishop Auckland
- £24,940.09 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- In-person
- Annual leave
- Sick pay
Quick apply
4d
Dispenser
Boots —Bishop Auckland
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
5d
Policy Adviser- Universal Credit
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
Project Manager
believe housing —Bishop Auckland
- £55,890 a year
- Hybrid work
- Agile
- Annual leave
13d
Junior Account Manager
TEMLA LASER —Washington
- £28,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
Quick apply
Patient Co-ordinator (Receptionist)
WEST AUCKLAND DENTAL CARE —Bishop Auckland
- From £13 an hour
- Part-time
- Hospitality
- Computer literacy
- Microsoft Office
Quick apply
12d
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Leadership
Quick apply
Account Manager
TEMLA LASER —Washington
- £38,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Manufacturing
- Free parking
Quick apply
Senior Young Dads Worker (Neurodiverse)
Inspired Human Resources Ltd —Durham
- £16.66 an hour
- Part-time
- Hybrid work
- Travel
- Recruiting
- In-person
Quick apply
Postperson with Driving
Royal Mail Group —Richmond
- £13.68 an hour
- Overtime
- Customer service
Vehicle Admin Manager
Vertu Motors —Durham
- £35,500 a year
- Full-time
- Databases
- Continuous improvement
- Team management
Quick apply
6d
Service Delivery Supervisor - North East
HSL Compliance Limited —Durham
- £32,000 - £34,000 a year
- Supervising experience
- Team management
- Training & development
- Annual leave
- Sick pay
Quick apply
Regional Support Manager - North East
Bondcare —Durham
- £60,000 - £67,000 a year
- Full-time
- Nursing home
- Supervising experience
- Travel
Quick apply
5h
Principal Operations Manager
Amey Ltd —Catterick Garrison
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
- Employee discount
Quick apply
7d

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Courier Manager

William Smith Group 1832 -
Barnard Castle

Quick apply

Job details

Full-time
£38,000 - £47,000 a year
6 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Logistics
Internal department liaison
Complaint handling
Continuous improvement
Partnership building
Organisational skills
Management reporting
Transport experience
Negotiated procurement
Negotiation
Time management

Full job description

Job Title: Courier Manager

We're looking for an organised, commercially minded and proactive Courier Manager to take ownership of our courier network and help us deliver an outstanding service to our customers.

This is an exciting opportunity for someone who enjoys building supplier relationships, negotiating the best commercial agreements and using data to drive improvements. You'll be responsible for ensuring we use the right courier, at the right price, with the right level of service, while continually looking for ways to improve performance and reduce costs.

Working closely with our Warehouse, Customer Service and Finance teams, you'll become the company's expert on all things transport and logistics.

Key Responsibilities

You'll have overall responsibility for our courier strategy and day-to-day courier management, including:

Developing and maintaining the company's courier strategy to ensure we're using the most appropriate carriers and service levels.
Building and managing strong relationships with our courier partners.
Negotiating pricing, contracts and service level agreements.
Monitoring courier performance and holding regular performance reviews.
Analysing delivery performance, costs and trends to identify opportunities for improvement.
Managing courier-related customer complaints, including lost, damaged or delayed deliveries.
Raising, monitoring and resolving courier claims, ensuring claims are submitted within required timescales.
Working closely with our Warehouse team to manage returned deliveries and investigate unlogged returns.
Reviewing courier invoices and investigating any pricing discrepancies or anomalies.
Producing reports on courier performance, costs and key performance indicators.
Identifying opportunities to improve service levels, reduce transport costs and enhance the customer experience.

What We're Looking For

We're looking for someone who is:

Commercially aware with strong negotiation skills.
Highly organised with excellent attention to detail.
Analytical and confident working with data and performance reports.
A confident communicator who can build strong supplier relationships.
Proactive, able to identify issues before they become problems.
Comfortable working across multiple departments.
Customer focused with excellent problem-solving skills.

Experience & Skills

Essential:

Previous experience in a courier, logistics, transport or supply chain role.
Experience managing supplier or courier relationships.
Strong commercial and negotiation skills.
Experience analysing performance data and producing reports.
Excellent IT skills, including Microsoft Excel.
Strong organisational and time management skills.

Desirable:

Experience within manufacturing, distribution or warehousing.
Experience managing transport contracts.
Experience handling courier claims and service investigations.
Knowledge of ERP or warehouse management systems.

What You'll Bring

You'll enjoy taking ownership, making decisions and driving improvements. You'll be equally comfortable negotiating with national courier providers as you are working with our warehouse team to resolve operational issues. You'll take pride in delivering excellent service while continually looking for smarter, more efficient ways of working.

What we offer

· Pension Scheme

· Life Assurance 6 x Salary

· Free Parking

· Employee Assistance Programmes

· Training and career development

· Holiday Purchase Scheme

· Cycle to Work Scheme

· Techscheme and Employee Discount

If you're looking for a role where you can genuinely influence how a business manages its transport network and makes a measurable impact on cost, service and customer satisfaction, we'd love to hear from you.

Location: Barnard Castle, County Durham

Job Type: Full-time

Salary: Salary: Circa £38,000 - £47,000, with flexibility depending on the experience and skills you bring to the role

To apply please send your CV with a covering letter to [email protected]

Pay: £38,000.00-£47,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking

Ability to commute/relocate:

Barnard Castle, Durham: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in copley

Courier Manager

Sales & Logistics Administrator

Van Driver/Warehouse Sales

Pharmacy Assistant

Service Manager

People Advisor

Learning Disability Skills Specialist

Dispenser

Policy Adviser- Universal Credit

Project Manager

Junior Account Manager

Patient Co-ordinator (Receptionist)

Agile Delivery Manager

Account Manager

Senior Young Dads Worker (Neurodiverse)

Postperson with Driving

Vehicle Admin Manager

Service Delivery Supervisor - North East

Regional Support Manager - North East

Principal Operations Manager

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