Head of customer experience Work, Jobs in Cosby, Lec (with Salaries)

Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
Customer Service Manager
William Davis —Loughborough
- Full-time
- Microsoft Word
- Management
- In-person
- Sick pay
Quick apply
10d
Benefits Officer
Blaby District Council —Narborough
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
Coffee Production Roaster
Carrara Coffee Roasters —Market Harborough
- £28,500 - £32,500 a year
- Full-time
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Head of Transformation & Service Improvement
West Northamptonshire Council —Northampton
- £84,166 - £90,437 a year
- Continuous improvement
- Team management
- AI
7d
Policy, Performance & Complaints Manager
Warwick District Council —Warwick
- £53,460 - £55,611 a year
- Part-time
- Analysis skills
- Continuous improvement
- Communication skills
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Continuous improvement
- Recruiting
- Budgeting
Centre Head and Curriculum Manager
The Manufacturing Technology Centre —Coventry
- £57,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Recruiting
Quick apply
HUB Manager
Leicestershire County Council —Leicester
- £35,451 - £39,165 a year
- Hybrid work
- Customer service
- English
- Team management
- Flexible schedule
14d
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Customer service
- Recruiting
- Training & development
- Relocation assistance
- Employee assistance programme
Paralegal/Fee Earner
Fishers Solicitors —Ashby-De-La-Zouch
- £15,000 - £19,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Research
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
14d
Assistant Merchandiser
ASDA —Lutterworth
- Full-time
- Merchandising
- Data analysis skills
- Analysis skills
- Store discount
- Annual leave
14d
Administrative Assistant
SML Group Ltd —Leicester
- £21,259.22 - £24,903.66 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
8d
Business Development Manager
Welcomm Communications Ltd —Market Harborough
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Head of Business Development Excellence
Culina Group —Lutterworth
- Full-time
- Hybrid work
- Management
- Research
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Trainee Merchandiser
NEXT —Leicester
- £30,800 a year
- Full-time
- Google Suite
- Merchandising
- Data analysis skills
- Free parking
- Employee discount
Supply Chain Planning Assistant
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Continuous improvement
- Time management
- Annual leave
- Sick pay
Accommodation Manager
MILLSTONE PLACE —Leicester
- £28,000 a year
- Weekend availability
- Management
- Microsoft Office
- In-person
Quick apply
Wedding Sales Specialist
The Venue Experts —Melton Mowbray
- £25,420 - £30,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
Quick apply

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head of customer experience jobs near cosby, lec

Head of People & Culture

British Association for Counselling & Psychotherapy
Lutterworth

Apply Now

Job details

Full-time
£76,551 a year

Qualifications

Senior management experience
Stakeholder liaison
Facilities management
Employment law
Employee relations
Change management
Project management
Workforce planning strategy
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Decision making
Risk management
Human resources
Recruiting
Change leadership
Budgeting
Employee engagement
Leadership
Team motivation leadership
Communication skills
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Job Advert

BACP operate a hybrid working policy, the post holder will be required to attend BACP House in Lutterworth 1 day per week.

Purpose

Working closely with the Chief Operating Officer, BACP's Head of People & Culture will lead the delivery of BACP's People and Culture services and programmes, ensuring the organisation has effective people practices, workforce capability, organisational development support and a positive employee experience that enables delivery of BACP's strategic objectives.

Working closely with the Chief Operating Officer, Executive Team and Heads of Service, the role provides professional People and Culture expertise, advice and operational leadership across workforce planning, employee relations, organisational development, employee experience and people services. The role is responsible for implementing agreed People and Culture priorities, ensuring compliance with employment legislation, policies and best practice, and delivering effective, efficient and customer-focused services.

Accountabilities

Lead the development and delivery of BACP's People and Culture Strategy, ensuring it supports the organisation's strategic business plan, values, workforce requirements and long-term sustainability.
Partner with the Chief Operating Officer, Executive Team and Heads of Service to provide strategic people leadership and deliver organisational objectives through effective workforce planning, organisational design and people initiatives.
Foster a positive, inclusive and high-performing culture, promoting employee engagement, wellbeing, belonging and continuous improvement across the organisation.
Lead, develop and inspire the People and Culture and Facilities teams, ensuring the delivery of high-quality, efficient and customer-focused services.
Ensure BACP maintains compliance with employment legislation, regulatory requirements and people management best practice, providing assurance, expert guidance and risk management support to leaders and managers.
Lead organisational development, workforce planning and change initiatives that enhance organisational capability, management effectiveness and workforce sustainability, ensuring BACP has the skills, capacity and structure required to deliver its strategic objectives.
Lead the development and continuous improvement of People and Culture policies, processes, systems and services, ensuring they are effective, accessible and aligned to organisational needs.
Oversee the delivery of all People and Culture services across the employee lifecycle, ensuring a positive and inclusive employee experience from recruitment through to development, retention and exit.
Use people data, insight and workforce analytics to inform decision-making, measure organisational performance and drive continuous improvement.
Manage the People and Culture and Facilities budgets and key external partnerships, ensuring effective governance, value for money and delivery of organisational priorities.
Oversee facilities, health and safety and related support services, ensuring safe, compliant and effective working environments for employees.

Knowledge and Experience

Proven experience in a senior HR or People leadership role.
Experience of leading a People and Culture function and delivering people strategies aligned to organisational objectives.
Experience of leading organisational change, workforce planning and organisational development initiatives.
Strong knowledge of employment law, employee relations and HR best practice.
Experience of developing and leading high-performing teams.
Excellent communication, influencing and stakeholder management skills, with the ability to build credibility at senior level.
Strong strategic planning, programme delivery and project management skills.
Experience of managing budgets, resources and external partnerships.
Ability to use people data, insight and evidence to support decision-making and continuous improvement.
CIPD Level 7 qualified, or equivalent experience.

Apply Now

Refine Your Search

head of customer experience jobs in cosby, lec

Head of People & Culture

Customer Service Manager

Benefits Officer

Coffee Production Roaster

Head of Transformation & Service Improvement

Policy, Performance & Complaints Manager

Head of Client Experience

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Centre Head and Curriculum Manager

HUB Manager

No2 Deputy Manager

Paralegal/Fee Earner

Assistant Merchandiser

Administrative Assistant

Business Development Manager

Head of Business Development Excellence

Trainee Merchandiser

Supply Chain Planning Assistant

Accommodation Manager

Wedding Sales Specialist

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