Service desk support Work, Jobs in Coton, Shr (with Salaries)

Traffic Desk Support
Americold Logistics LLC —Whitchurch
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
13d
Desk Based Service Manager
Entanet —Telford
- £26,000 - £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
13d
Property & Administration Coordinator
Levelup123 —Crewe
- £15,000 - £17,000 a year
- Part-time
- Hybrid work
- Driving
- Flexitime
- Work from home
Quick apply
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
Farm Animal Co-ordinator
Daleside Vets —Wrexham
- From £13 an hour
- Part-time
- Data entry
- Organisational skills
- In-person
Quick apply
5d
Customer Service Advisor
Vivactive LTD —Telford
- Full-time
- Computer literacy
- Writing skills
- English
- Free parking
- Annual leave
Quick apply
16h
Client Care Advisor - Weekend Role
Vets for Pets —Chester
- Part-time
- Computer literacy
- Front desk
- Computer skills
- Employee discount
13d
Guest Service Assistant - Reception
Holiday Inn —Chester
- £12.71 an hour
- Full-time
- Hotel
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
1d
Hotel Receptionist
Ramada Hotel and voco hotel —Telford
- £12.71 an hour
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
13d
Aviation - Security Officer
Mitie —Chester
- Weekend availability
- Computer literacy
- First Aid Certification
- Conflict management
11h
Customer Onboarding Executive
Radius Limited —Crewe
- Full-time
- CRM software
Quick apply
2d
Clerical Officer/ Receptionist
Betsi Cadwaladr University Health Board —Wrexham
- £26,300 a year
- Part-time
- Computer literacy
- Front desk
- Computer skills
7d
Pick Up IT and Network Support Administrator
DPD Group UK —Stoke-on-Trent
- Up to £33,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
Quick apply
1d
SDR - Sales Development Representative
Berwick Care —Telford
- £33,000 - £38,000 a year
- Full-time
- CRM software
- English
- Gym membership
Quick apply
6d
Receptionist
LAH Property Marketing —Chester
- £16,770 a year
- Part-time
- Hybrid work
- Writing skills
- Research
- Front desk
- Referral programme
Quick apply
7d
Dental Nurse/Receptionist
Nantwich Smile Design —Nantwich
- £13 - £15 an hour
- Full-time
- English
- Patient care
- Data entry
- Employee discount
Quick apply
12h
Experienced Receptionist / Practice Management Assistant
Vets for Pets —Chester
- £26,850 - £30,250 a year
- Part-time
- Administrative experience
- Front desk
- Communication skills
- Employee discount
Duty Manager
Premier Inn —Newport
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
9d
Service Desk Analyst
NHS Midlands and Lancashire Commissioning Support Unit —Chester
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
6d

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Traffic Desk Support

Americold Logistics LLC -
Whitchurch

Quick apply

Job details

13 days ago

Qualifications

Computer literacy
Stakeholder liaison
Administrative support experience
Filing
Internal department liaison
Microsoft Office Suite
Transportation management systems
Organisational skills
Computer skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Supply chain customer service
Time management

Full job description

At Americold Whitchurch, we are looking for a Traffic Desk Support team member to help ensure the smooth day-to-day running of our transport operation.

This role provides both operational and administrative support to the Transport team, acting as a key point of contact between drivers, customers, and internal departments. You'll play an important role in managing delivery updates, driver debriefs, transport administration, and customer enquiries, helping to maintain high service levels and support the efficient delivery of our transport operation.

Working closely with the Transport Supervisor, Transport Management team, Customer Services, and drivers, you'll help ensure transport information is accurate, communication is effective, and operational issues are managed promptly and professionally.

Key Responsibilities

Take ownership of the delivery exceptions and late deliveries process, ensuring timely communication and updates across relevant departments.
Manage and monitor traffic desk communications, including mobile phones, emails, WhatsApp messages, and incoming customer enquiries.
Support the Traffic Desk Coordinator with daily operational activities and driver communications.
Assist drivers visiting the traffic desk and provide general operational support.
Manage and escalate delivery failures, ensuring reasons are accurately recorded within the Transport Management System (TMS).
Complete checks and sign-off processes for the 6-hourly trailer check sheet procedure (SOPL11).
Conduct transport debriefs for drivers returning to site.
Scan and upload signed Proof of Delivery (POD) documents into the TMS, resolving any missing or non-compliant paperwork.
Act as a main point of contact for customer ETA requests and POD enquiries.
Maintain accurate transport records, filing systems, and archived documentation.
Prepare and update transport reports and operational data as required by the Transport Management team.
Ensure all administration is completed accurately and within agreed timescales.
Support continuous communication between the Transport, Customer Services, and operational teams to ensure a high level of customer service.

Working Hours

Tuesday - Saturday on a rota. Week 1 - 7am - 4pm. Week 2 - 9am - 6pm.

1 in 7 Saturdays, 8am - 2pm

1 in 3 Bank Holidays

What We're Looking For

Essential

Strong communication skills, including telephone, email, written, and face-to-face communication.
Excellent attention to detail and accuracy.
Positive and proactive attitude with a willingness to learn.
Ability to work effectively in a fast-paced environment.
Good organisational and time management skills.
Self-motivated with the ability to overcome challenges and prioritise workload.
Basic IT skills, including Microsoft Office applications.
Ability to work collaboratively as part of a team.

Desirable

Previous experience within a transport, logistics, customer service, or administrative environment.
Experience using transport management systems (TMS).
Understanding of transport operations and delivery processes.

Americold is an Equal Opportunities Employer committed to diversity and inclusion. We consider all applicants based on their qualifications, regardless of gender, race, disability, age, or any other characteristic

Join the Cold Chain That Feeds the World.
For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

Quick apply

Refine Your Search

service desk support jobs in coton, shr

Traffic Desk Support

Desk Based Service Manager

Second Line IT Support Technician

Property & Administration Coordinator

Junior IT Service Desk Representative (Apprentice)

Farm Animal Co-ordinator

Customer Service Advisor

Client Care Advisor - Weekend Role

Guest Service Assistant - Reception

Hotel Receptionist

Aviation - Security Officer

Customer Onboarding Executive

Clerical Officer/ Receptionist

Pick Up IT and Network Support Administrator

SDR - Sales Development Representative

Receptionist

Dental Nurse/Receptionist

Experienced Receptionist / Practice Management Assistant

Duty Manager

Service Desk Analyst

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