Customer care manager Work, Jobs in Cottingham, Ery (with Salaries)

Customer Care Performance Manager
Sanctuary Group —Kingston upon Hull
- £45,627 - £48,029 a year
- Weekend availability
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
4d
Practice Manager/Receptionist
Sanctum Dental Suites —Cottingham
- £25,058 - £64,881 a year
- Part-time
- Management
- In-person
- Leadership
- Free parking
Quick apply
Assistant Manager - Hull Jameson St - Part Time
BoyleSports —Kingston upon Hull
- £13.20 an hour
- Part-time
Quick apply
Customer Service Manager
B&M Retail —Hessle
- Weekend availability
- Hospitality
- Customer service
- Employee discount
Assistant Manager
The Rank Group —Kingston upon Hull
- From £32,500 a year
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
11d
Business Development Manager (BDM) - Hull - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Kingston upon Hull
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Store Manager (Full-Time)
Pandora Jewelry —Kingston upon Hull
- £30,950 - £37,200 a year
- Part-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Duty Manager
Premier Inn —Beverley
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
1d
Last Mile Operations Manager
Evri —Kingston upon Hull
- £35,500 - £41,000 a year
- Day shift
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
8d
Hotel - Duty Manager
Premier Inn —Beverley
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
1d
Store Manager
Home Bargains —Kingston upon Hull
- £41,955 a year
- Part-time
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
4d
Store Manager - Convenience
Sainsbury's —Kingston upon Hull
- From £33,450 a year
- Human resources
- Employee discount
10d
Senior Account or Client Services Manager
Sowden & Sowden —Hessle
- Negotiation
- Free parking
Deputy Manager
Home Bargains —Grimsby
- £34,551 a year
- Part-time
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
3d
Trading Manager
Morrisons —Bridlington
- Hospitality
- Team management
- Employee discount
Quick apply
Assistant Manager
Starbucks —Brough
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Store Manager
Bestway Group —Wilberfoss
- Full-time
- Communication skills
Quick apply
Customer IT Support Manager
HBP Group —Scunthorpe
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
17h
Assistant Service Manager-Grimsby
D. M. Keith —Grimsby
- Up to £40,000 a year
- Full-time
- Management
- In-person
- Flexible schedule
7d
Automotive Business Manager
Drayton Motors —Scunthorpe
- Up to £55,000 a year
- Full-time
- Management
- Sales
- Financial services
- Annual leave
- Employee discount
Quick apply
23h

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Customer Care Performance Manager

Sanctuary Group -
Kingston upon Hull

Quick apply

Job details

Full-time
£45,627 - £48,029 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Analysis skills
Continuous improvement
IT
Leadership
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Care Performance Manager – Housing

Customer Hub, Francis Street, Hull

£45,627 – £48,029 per year

40 hours per week – Predominantly Monday to Friday – with a flexible approach required for evenings and weekends

We are seeking a Customer Care Performance Manager to join our Customer Hub team in Hull. The Customer Hub manages inbound customer contact relating to repairs, incidents, and general housing enquiries.

This is an exciting opportunity for an experienced leader to drive performance, efficiency and continuous improvement across a high-volume contact centre operation. You will take ownership of operational performance across your region, ensuring delivery against KPIs, improving processes, and supporting the development of high-performing teams. This role requires strong leadership, analytical thinking, and the ability to drive change, ensuring excellent customer outcomes and service delivery.

The role of Customer Care Performance Manager – Housing will include:

Managing operational performance across teams, ensuring delivery against KPIs including call handling, resolution and satisfaction
Analysing performance data, identifying trends and implementing improvements
Ensuring resources are effectively allocated to meet demand
Leading and developing Team Leaders and wider teams
Producing performance reports and providing insights to senior management
Driving service improvements and operational efficiency
Managing recruitment, performance and development of staff
Building relationships with internal and external stakeholders
Supporting system and process improvements
Contributing to wider strategic projects

Skills and experiences:

Proven experience in a similar leadership role
Strong experience managing and motivating teams
Experience in a contact centre or customer service environment
Proven ability to drive performance and process improvements
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and meet deadlines
Knowledge of housing or related services
Strong IT and data analysis capability

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £45,627 (rising to £48,029 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 29 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

customer care manager jobs in cottingham, ery

Customer Care Performance Manager

Practice Manager/Receptionist

Assistant Manager - Hull Jameson St - Part Time

Customer Service Manager

Assistant Manager

Business Development Manager (BDM) - Hull - Circa 41k Package- 53k OTE Uncapped

Assistant Store Manager (Full-Time)

Duty Manager

Last Mile Operations Manager

Hotel - Duty Manager

Store Manager

Store Manager - Convenience

Senior Account or Client Services Manager

Deputy Manager

Trading Manager

Assistant Manager

Store Manager

Customer IT Support Manager

Assistant Service Manager-Grimsby

Automotive Business Manager

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