Guest service supervisor Work, Jobs in Countesthorpe, Lec (with Salaries)

Guest Service Supervisor
Holiday Inn Express Leicester —Leicester
- £27,000 - £28,000 a year
- Part-time
- Hospitality
- Bar
- Hotel
Quick apply
9d
Duty Manager/Supervisor
Appleby Inn Hotel - Appleby Parva —Swadlincote
- £13.50 - £14.50 an hour
- Full-time
- Bar
- English
- Hotel
Quick apply
14d
Full Time Supervisor
Market Harborugh Esquires Coffee —Market Harborough
- £12.71 - £13.25 an hour
- Full-time
- Serving
- Hospitality
- Culinary experience
- Employee discount
Quick apply
1d
General Manager
Kew Green Hotels —Leicester
- From £54,000 a year
- Full-time
- Hotel
- Leadership
- Employee assistance programme
Quick apply
10d
Restaurant Supervisor
Leicester —Leicester
- Part-time
- Customer service
- Supervising experience
- Leadership
Quick apply
22h
Housekeeping Supervisor
Marriott Leicester —Leicester
- Full-time
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Leicester —Leicester
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
22h
Food & Beverage Team Member
Quorn Grange Hotel —Loughborough
- £13.45 an hour
- 8 hour shift
- Hospitality
- Customer service
- English
- Employee discount
- Sick pay
Quick apply
20h
Bar Manager - Fixed Term (12 Months)
Amalfi White —Derby
- From £32,000 a year
- Temporary
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
13d
Food & Beverage Supervisor
The Grand Hotel Leicester —Leicester
- Full-time
- Hospitality
- Customer service
- English
Quick apply
9d
Food and Beverage Supervisor
Kettering Park Hotel & Spa —Kettering
- Part-time
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
1d
Assistant Housekeeping Manager
Marriott Leicester —Leicester
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
10d
Breakfast Supervisor
HandPickedHotels —Daventry
- From £14.30 an hour
- Weekend availability
- English
- Hotel
- Free parking
- Employee assistance programme
Head Waiter/Supervisor
Machaan —Rugby
- £12.68 - £14.00 an hour
- Full-time
- Serving
- Hospitality
- Sales
- Employee discount
Quick apply
2d
Wedding, Banqueting and Social Events Supervisor
Kew Green Hotels - Commercial Hub —Rugby
- Part-time
- Sales
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Shift Supervisor
White Horse —Desford
- Full-time
- Annual leave
- Employee discount
Quick apply
9d
FOH Section Lead
Smokin'hot Coventry —Coventry
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
2d
Supervisor
Marston's Pubs —Melton Mowbray
- From £12.81 an hour
- Customer service
- Supervising experience
Quick apply
Cleaner
CATS Global Schools —Northampton
- £14,870.70 a year
- Part-time
- English
- School
- Employee assistance programme
- Referral programme
1d
Event Day Restaurant Managers
CBS Arena —Coventry
- Weekend availability
- Hospitality
- No experience needed
- Organisational skills
- Free parking
- Flexible schedule
1d

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Guest Service Supervisor

Holiday Inn Express Leicester
Leicester

Quick apply

Job details

Part-time
£27,000 - £28,000 a year
9 days ago

Qualifications

Hospitality
Multilingual
Supervising experience
Guest services
Leadership
Hotel experience

Full job description

We are looking for a hard working dedicated, strong leader in the Hospitality sector, this person must have stong leadership skills and be able to deal with pressure situations.

we want somebdoy who can lead from the front and use their own initiave to ensure the hotel team is working efficently.

This position will oversee and support the running of both Reception and Nights team

People

To aid and assist guests throughout their stay in a friendly and professional manner
To be fully aware of daily activities in the hotel
To maintain good working relationships with colleagues in the Reception area and other departments of the hotel
To be able to take a reservation in the absence of the Reservations team ensuring that all information is correctly recorded
To attend training when required,
To fully understand and execute all shift operations and tasks working to shift checklists
To constantly improve and develop product knowledge to maximise quality of service
To be able to be cross-train in other departments to develop individual potential.

Quality

Lead the team and ensure that all guests are looked after
Ensure telephones are answered promptly and correctly to maximize business and minimize guest frustration.
To take appropriate action to resolve guest complaints
To actively seek solutions to improve IHG Heartbeat Scores.
To be aware of guest feedback on IHG Social Listening Tool.
To ensure that guest details/history are accurately maintained to ensure individual needs are recognized and adds value to the guest experience.
To directly co-ordinate the activities of all outlets, thus ensuring high standards of cleanliness and service are maintained throughout in order to reflect the brand standards on all occasions.
To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. To complete bar duties, including setting up replenishing of stocks, serving guests, cleaning tables and washing glasses.
Setting up, preparation, service and clearing breakfast including using the dishwasher and general cleaning and tidying.
Public area maintenance including replenishing of vending area and toilet supplies.
Preparation and clearing of meeting rooms.
Ensure the team maintain the hotel, collect any litter, remove/report hazards
To ensure compliance throughout the department and hotel with brand, hotel and company operating standards.
To be fully conversant with the Hotel policy on:
Fire & Evacuation
Security procedures
Health & safety policy
Personnel & Training procedures
To serve guests in a friendly and professional manner

Profit

Participate in guest activities that promote the hotel product and its services
To create and take advantage of sales opportunities in order to maximise hotel revenue
To be fully aware of the hotel facilities and promote them whenever possible
To answer telephones promptly and correctly to maximise business and minimise guest frustration
To be consistently aware of the hotel’s availability and sell rooms at the best possible rate
To maintain a high level of awareness of local competitors and trends
To remain focused on sales and standards

General

Comply with the company codes of conduct at all times
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
Familiarise yourself with emergency and evacuation procedures
Understand your responsibilities with regards to security
Proactively pursue all practices in line with Company environmental and energy saving initiatives
Have a flexible approach to the hours you are required to work to meet the needs of the business

Job Type: Part-time

Pay: £27,000.00-£28,000.00 per year

Application question(s):

Working in a Hotel

Experience:

Supervising: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

guest service supervisor jobs in countesthorpe, lec

Guest Service Supervisor

Duty Manager/Supervisor

Full Time Supervisor

General Manager

Restaurant Supervisor

Housekeeping Supervisor

Assistant Manager

Food & Beverage Team Member

Bar Manager - Fixed Term (12 Months)

Food & Beverage Supervisor

Food and Beverage Supervisor

Assistant Housekeeping Manager

Breakfast Supervisor

Head Waiter/Supervisor

Wedding, Banqueting and Social Events Supervisor

Shift Supervisor

FOH Section Lead

Supervisor

Cleaner

Event Day Restaurant Managers

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