Customer experience coordinator Work, Jobs in Coventry, Wmd (with Salaries)

Reservations Coordinator
Coombe Abbey Hotel —Coventry
- £26,965.54 a year
- Weekend availability
- Hotel
- Organisational skills
- In-person
- Free parking
Quick apply
5d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Recruitment & Onboarding Co-ordinator
Civic Recruitment Limited —Coventry
- £17.75 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Service Planning Coordinator
Direct Air & Pipework —Binley and Willenhall
- £26,436.80 - £30,000.00 a year
- Full-time
- Customer service
- Analysis skills
- Data entry
- Free parking
- Sick pay
Quick apply
2d
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
11d
Sales Co-ordinator
SIG Roofing —Coventry
- Communication skills
- Employee discount
12d
Programme Coordinator UG (70094-0826)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- Computer literacy
- Administrative experience
- University
4d
Business Support Coordinator x2 (111984-0826)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- Administrative experience
- University
- Human resources
9d
Event Coordinator
Lemoncake Events —Lichfield
- £28,000 - £33,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
Quick apply
9d
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
Office Administrator / Service Coordinator
Newton Electrical & Mechanical Ltd —Burbage
- From £12.71 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- In-person
Quick apply
3d
Events Coordinator
Alliance Automotive Group —Birmingham
- CRM software
- Travel
- Communication skills
Quick apply
1d
Property Manager and Operations Coordinator
Friendlyhouseshares.com —Leicester
- £30,000 - £38,000 a year
- Full-time
- In-person
Quick apply
3d
Logistics & Fulfilment Coordinator
Parents in Logistics Ltd —Coventry
- £35,000 - £40,000 a year
- Full-time
- ERP systems
- Data analysis skills
- Forklift
- Free parking
Quick apply
2d
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Learning and Development Coordinator
Helping Hands Homecare —Alcester
- £29,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Recruitment Coordinator
WORD360 Language Services —Birmingham
- Recruiting
- Organisational skills
- Negotiation
- Annual leave
- Sick pay
Care Coordinator
Helping Hands —Coventry
- £27,825 - £29,000 a year
- Supervising experience
- Recruiting
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
4d
Luxury Spa Host & Guest Experience Coordinator
LUX - DESIGN - LEISURE —Solihull
- From £28,000 a year
- Weekend availability
- Hotel
- Front desk
- Cleaning
- Free parking
Quick apply

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customer experience coordinator jobs near coventry, wmd

Reservations Coordinator

Coombe Abbey Hotel
Coventry

Quick apply

Job details

Full-time
£26,965.54 a year
5 days ago

Benefits

Free parking
On-site parking

Qualifications

Technical troubleshooting
Guest relations
Stakeholder collaboration
Internal department liaison
Complaint handling
Accommodation booking
Organisational skills
Multidisciplinary collaboration
Guest services
Guest services telephone call handling
Communication skills
Hotel experience

Full job description

Overview

As a Reservations Coordinator, you will be responsible for managing and overseeing all reservation processes for the venue, ensuring a smooth and efficient experience for guests. Your role involves handling incoming reservation enquiries, confirming bookings, managing guest preferences, and coordinating with various departments to ensure each reservation is fulfilled according to guest needs. You will provide exceptional customer service, handle guest queries, and ensure the reservation system is updated and organised for an optimal guest experience.

Key Responsibilities

Reservation Management:

Handle all incoming reservation requests via phone, email, and online platforms, ensuring accurate and timely bookings.
Manage and update the reservation system to reflect guest preferences, special requests, and booking details.
Confirm reservations, ensuring that all necessary details are accurately recorded, including arrival times, special requests, and accommodation needs.
Manage room and event availability, ensuring reservations are confirmed and that any conflicts or overbookings are addressed.

Guest Interaction & Customer Service:

Provide excellent customer service by promptly responding to enquiries, assisting with booking modifications, and offering recommendations in a professional manner.
Handle guest questions regarding room types, amenities, services, and pricing in a knowledgeable and approachable way.
Anticipate guest needs by proactively offering upgrades or additional services, ensuring a personalised and positive experience.
Ensure guests’ preferences and requests are properly documented and communicated to relevant departments, including housekeeping and front desk.

Booking & Reservation Policies:

Ensure adherence to reservation policies, including cancellations, deposits, and payment methods, while handling any related issues or disputes professionally.
Monitor and manage the venue’s availability to avoid overbooking, ensuring optimal occupancy and guest satisfaction.
Process amendments to reservations, such as cancellations, date changes, or special requirements, ensuring that the reservation system is updated accordingly.

Collaboration & Communication:

Work closely with other departments, such as front desk, housekeeping, and sales, to ensure a smooth flow of guest information and coordination of special requests.
Communicate with the guest relations team to ensure that VIP guests, repeat customers, or special requests are handled with extra care and attention.
Assist with group bookings and event reservations, ensuring coordination between departments to fulfil specific event or group requirements.
Attend and prepare information for department meetings.

Administrative Duties:

Maintain accurate and up-to-date reservation records, ensuring that all information is easily accessible for team members and management.
Assist in managing room inventory and keep track of occupancy trends, alerting the management team to any issues or concerns.
Prepare and distribute reservation reports as required, ensuring all data is accurate and up to date.
Monitor and track guest feedback, ensuring any concerns are addressed quickly to maintain guest satisfaction.

System Management & Optimisation:

Ensure the reservation system is properly utilised and up to date, troubleshooting any technical issues when necessary.
Assist with training and supporting new team members on the reservation system and booking procedures.
Identify opportunities to improve the reservation process and provide feedback to management on potential system enhancements or service improvements.

Qualifications & Skills:

Previous experience in a reservations or customer service role, preferably within the hospitality industry.
Strong communication skills, with the ability to interact professionally with guests and team members.
Excellent organisational skills, with the ability to manage multiple tasks and prioritise effectively.
Proficiency with reservation systems and Microsoft Office Suite; familiarity with hotel management software is a plus.
Strong attention to detail, ensuring reservation information is accurately recorded and processed.
Ability to handle guest complaints or concerns professionally and effectively.
Strong problem-solving skills, with the ability to remain calm under pressure and address guest needs.
Availability to work flexible hours, including evenings, weekends, and holidays as required.

Pay: £26,965.54 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in coventry, wmd

Reservations Coordinator

Bookings Coordinator

Planner Coordinator

Recruitment & Onboarding Co-ordinator

Service Planning Coordinator

CSC Co-ordinator (Contact Centre)

Sales Co-ordinator

Programme Coordinator UG (70094-0826)

Business Support Coordinator x2 (111984-0826)

Event Coordinator

Customer Experience Coordinator

Office Administrator / Service Coordinator

Events Coordinator

Property Manager and Operations Coordinator

Logistics & Fulfilment Coordinator

Business Administrator

Learning and Development Coordinator

Recruitment Coordinator

Care Coordinator

Luxury Spa Host & Guest Experience Coordinator

I want to receive the latest job alerts for customer experience coordinator in coventry, wmd

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