Front of house manager Work, Jobs in Coventry, Wmd (with Salaries)

Head of Hotel & Spa Front of House
Ardencote —Warwick
- £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
- Free parking
- Employee assistance programme
Quick apply
4d
Front of House Leader - Birmingham Airport, Airside
Pret A Manger —Birmingham
- £15.35 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
2d
Front of House Manager
Jimmy's Killer Prawns —Leicester
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
7d
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Theatre Manager
Albany Theatre Trust —Coventry
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Sick pay
Quick apply
Visitor Experience Manager
Birmingham Hippodrome —Birmingham
- £35,446.14 a year
- Weekend availability
- Customer service
- Team management
- IT
Assistant Manager
Hollywoodbowlgroup —Birmingham
- Up to £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Front Desk Manager
AC Hotel by Marriott Birmingham NEC and Airport —Birmingham
- Up to £27,551.79 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
4d
Assistant Restaurant General Manager
DAIU KOREAN BBQ & CHINESE HOT POT —Coventry
- £35,000 - £38,000 a year
- Weekend availability
- Sales
- Supervising experience
- In-person
Quick apply
General Manager
HIGH ST PUBD —Leicester
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
4d
SUPPORT MANAGER
BaxterStorey —Coventry
- Hospitality
- Culinary experience
- Team management
- Employee assistance programme
- Employee discount
1d
Bar Manager
Fizzy Moon Brewhouse and Grill —Leamington Spa
- £29,000 - £35,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Duty Manager
Ashorne Hill Management College —Leamington Spa
- £15,537.60 a year
- Part-time
- Hospitality
- Customer service
- Cleaning
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Café Manager
The Watering Can —Leicester
- From £28,413 a year
- Full-time
- Hospitality
- Management
- Culinary experience
- Free parking
- Store discount
Quick apply
4d
Catering Manager
Elior UK —Coventry
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
Bar Manager
The Fig and Olive —Tamworth
- Up to £31,600 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
12d
Assistant Manager
The Roebuck inn —Warwick
- £12.71 - £15.00 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Front of House Team Leader
Slug And Lettuce —Solihull
- Up to £13.16 an hour
- Part-time
- Bar
- Employee discount
Quick apply
5d

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Head of Hotel & Spa Front of House

Ardencote
Warwick

Quick apply

Job details

Full-time
£45,000 a year
4 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Hospitality
Guest services
Hotel experience

Full job description

Head of Hotel & Spa Front of House

Location: Ardencote Manor, Warwickshire
Reports to: General Manager

Lead Exceptional Guest Experiences in a Luxury Hospitality Environment

Are you a passionate hospitality leader with a talent for delivering outstanding guest experiences? Do you thrive in a fast-paced environment where no two days are the same? We are seeking an experienced and inspiring Head of Hotel & Spa Front of House to lead our Front of House teams and ensure every guest enjoys a seamless and memorable journey from arrival to departure.

This is a fantastic opportunity to join a luxury hotel and spa operation, where exceptional service, team development, and operational excellence are at the heart of everything we do.

The Role

As Head of Hotel & Spa Front of House, you will oversee all front-facing operations across both the hotel and spa. You will be responsible for leading and developing a high-performing team, driving guest satisfaction, maximising revenue opportunities, and ensuring operational efficiency across all areas of reception and guest services.

Working closely with the General Manager and other department heads, you will play a key role in shaping the guest experience while maintaining the highest standards of service and professionalism.

Key Responsibilities

Guest Experience & Service Excellence

Leading and inspiring the Hotel and Spa Reception teams to deliver exceptional guest service
Ensuring smooth and efficient guest arrivals, departures, and reservation processes
Managing guest feedback, enquiries, complaints, and special requests professionally and proactively
Developing personalised service initiatives that enhance guest loyalty and satisfaction
Building strong relationships with repeat guests and VIP clientele

Spa & Hotel Operations

Coordinating hotel and spa services to create a seamless guest journey
Overseeing spa reservations and scheduling alongside hotel occupancy requirements
Collaborating with Spa Management to maintain exceptional service standards and presentation
Monitoring daily operations, guest flow, staffing levels, and service delivery

Leadership & Team Development

Recruiting, training, coaching, and developing a high-performing Front of House team
Conducting regular performance reviews, appraisals, and development plans
Creating a positive, engaging, and collaborative working environment
Ensuring all team members adhere to company standards, policies, and uniform requirements
Driving team engagement through regular communication, training, and recognition initiatives

Commercial & Financial Performance

Maximising revenue through effective room and spa booking management, upselling, and yield management
Monitoring front-of-house budgets, payroll, utilisation, and financial performance
Producing accurate reports and forecasts to support business objectives
Ensuring compliance with company procedures relating to purchasing, stock, cash handling, and debtor management

Quality, Compliance & Continuous Improvement

Maintaining the highest standards of health, safety, hygiene, and operational compliance
Analysing guest feedback from platforms such as Revinate, TripAdvisor, and Mystery Shopper reports
Implementing improvements based on guest insights and operational performance
Reviewing and enhancing SOPs and operational procedures to support continuous improvement

About You

We are looking for an experienced hospitality professional who combines operational excellence with a genuine passion for guest service.

Essential Skills & Experience

Have a minimum of 5 years' experience in hotel, resort, or luxury hospitality operations
Have at least 2 years' experience in a management or supervisory role
Have an exceptional understanding of hotel front office operations and spa reception management
Have proven ability to lead, motivate, and develop high-performing teams
Have excellent communication, organisational, and problem-solving skills
Have experience working with hotel PMS systems such as Opera, Mews, or similar platforms
Have commercial awareness with experience managing budgets and driving revenue performance

Personal Attributes

Be passionate about delivering exceptional guest experiences
Be professional, approachable, and highly organised
Be calm and decisive under pressure
Be detail-oriented with a proactive approach
Have exceptional leadership presence with the ability to inspire others

Additional Information

Full-Time - 45 hours per week
Working on a 5 out of 7-day rota, demonstrating flexibility to meet business requirements, including availability to work evenings, weekends, and bank holidays as required
£45,000 per annum
Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to offer visa sponsorship now or in the future for this position

What We Offer

Complimentary Spa Day on work anniversaries at any of our company spas
Complimentary use of leisure and spa facilities
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
On-line Doctor support (appointments/prescriptions)
A fun, supportive and inclusive work environment with loads of development opportunities

If you are ready to lead a dedicated team and play a pivotal role in creating unforgettable guest experiences, we would love to hear from you.

Apply today and become part of our exceptional hospitality journey.

INDFOH

Quick apply

Refine Your Search

front of house manager jobs in coventry, wmd

Head of Hotel & Spa Front of House

Front of House Leader - Birmingham Airport, Airside

Front of House Manager

Duty Manager - Guest Experience

Theatre Manager

Visitor Experience Manager

Assistant Manager

Front Desk Manager

Assistant Restaurant General Manager

General Manager

SUPPORT MANAGER

Bar Manager

Guest Relation Manager

Senior Hotel Guest Services Manager

Duty Manager

Assistant Café Manager

Catering Manager

Bar Manager

Assistant Manager

Front of House Team Leader

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