LEASING ASSOCIATE - KANGAROO WORKS, Sheffield
Commission & Bonus
This role is eligible for monthly commission and an annual bonus, both of which are discretionary and subject to individual performance, sales results, and achievement of agreed KPIs. This is not included in the base salary advertised.
About the Role
The Leasing Associate role will be site based in Sheffield, Kangaroo Works, with 365 residential apartments where we offer amenities such as co-working space, resident lounge, gym and a roof terrace, including services such as in-house maintenance and 24/7 security.
The Leasing Associate will provide onsite lettings management services and will be based on site at Kangaroo Works. To oversee all aspects of lettings administration, lettings compliance (maintenance) and marketing. To ensure first class service is provided from the moment an enquiry is received right up until the resident’s deposit is returned, reporting into the Community Manager you will be responsible for reporting/presenting and coming up with new leasing strategies to be presented to the client.
Key Responsibilities and Activities
Leasing and Sales
- To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data
- Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times
- Co-ordinating the online marketing of available apartments in conjunction with the ila Marketing team
- Put together demographic data, reports and compile information along with commentary
- Ensuring all enquires are responded to in line with agreed service levels
- To coordinate with 3rd party agents as required
- Meeting prospective tenants, conducting viewings and negotiating rental offers
- Completing applicant vetting requirements
- Completing new let paperwork in line with strict procedures
- Compiling regular letting performance for use in discussions with the client, ila senior team and the Community Manager
- Co-ordinate renewal communications and negotiations
- To ensure arrival packs are prepared, and keys are ready for tenant move in’s
- Provide first class customer service to residents and applicants
Reactive and Planned Maintenance
- Receive, log, and manage resident maintenance requests accurately and efficiently
- Liaise directly with residents to arrange access, book appointments, and provide regular updates
- Coordinate daily schedules with the Maintenance Technician to ensure works are planned effectively
- Prioritise urgent and reactive repairs while balancing planned maintenance tasks
- Monitor job progress and follow up to ensure repairs are completed within agreed timescales
- Maintain accurate records of all maintenance activity
- Deliver a high standard of customer service, ensuring a positive resident experience throughout
Customer Service
- Carry out specific daily/weekly tasks as agreed with the Community Manager.
- Provide outstanding customer service to residents.
- Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained.
- Assist with resident communications through multiple channels.
- Promote and encourage a neighbourly and community atmosphere.
- Meet and interact with residents in a customer friendly and professional manner.
- Seek ways to exceed service expectations of residents and enhance the brand.
- Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google.
- Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.
- Ensure all reception/admin requests are well managed.
Marketing, Social Media, Events & Community Presence
- Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing.
- Works closely with the Community Manager and the ila Marketing team to deliver the brand manifesto and achieve letting targets.
- Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
- Assist with planning and hosting networking events to create and forge new relationships within the community.
Education, Qualifications & Experience
- Minimum: Educated to NVQ level 3 and/or GCSE level 9 – 5 standard or equivalent. Ideally with ‘A’ level(s) or equivalent
- Experience in a similar role in either BTR or PBSA
- Experience of working to KPIs
- Basic understanding of residential AST leases and the landlord and resident relationship.
- Good health and safety and facilities management knowledge.
- Excellent English language skills - both written and spoken.
- IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
- Up to date knowledge of English statutory letting requirements
- Business development / sales and/or facilities experience would be desirable
Character & Ability
- Positive, professional and customer focussed with an ability to build relationships
- Friendly and approachable, self-motivated, professional, resilient, adaptable.
- Proactive and strong ability to problem solve, multi-task, plan and organise.
- A confident team player
- A strong communicator with a direct and open style. You must be able to communicate confidently, fluently, and logically. You must be able to hold others’ attention when speaking, and change people’s views and influence their decision.
- Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
- The ability to remain calm and considered
- Excellent organisational skills
- Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
- A strong client focus and a resilient attitude
- Ability and willingness to work flexible hours as determined by the needs of the business.
- Ability to work weekends and bank holidays as required
- Willing to keep up to date with training and relevant legislation
Company Background
ila (I live around), is an emerging Build to Rent property management company. We celebrate all that is great about city centre living and offer a service led approach to making their community a home.
ila has been built on four brand pillars which form the cornerstone of what we do, how we do it and why. Each element is driven by a desire to have the resident and local community at the core of everything we do. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.
ila or i live around is a UK focused fully integrated real estate investor, developer, and operator with a Build-to-Rent residential portfolio of over 3,800 homes. The full-service platform acquires, develops, manages, and operates high quality rental homes across the UK. The business is focused on delivering and operating Build-to-Rent residential housing that is purposely designed and professionally managed for our residents.
The company’s ambition is to become the UK’s leading specialist manager of Build -to-Rent residential communities across the UK.
Job Type: Full-time
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Sheffield S1: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
- BTR or PBSA: 1 year (preferred)
- lettings: 1 year (preferred)
Work Location: In person
