Equipment engineer Work, Jobs in Croydon, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
13d
Engineer
Elis —Camberwell
- £45,000 - £47,000 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
Pump Service Engineer
Waste Water Solutions Ltd —Potters Bar
- From £100,000 a year
- Overtime
- Maintenance
- Electrical experience
- Plumbing
- Annual leave
Quick apply
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
Quick apply
Field Service Engineer (Bromley)
Petroassist UK Limited —Bromley
- Up to £38,000 a year
- Overtime
- Customer service
- Maintenance
- Mechanical knowledge
Quick apply
Electrical Project Manager / Junior Project Manager
Redlands Electrical Ltd —Thames Ditton
- £40,000 - £55,000 a year
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
Quick apply
9d
Software Engineer, Junior / Graduate (m/f/*)
Quaisr —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
Onboarding Manager (Site Implementation)
Hozah —Croydon
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Contracts
- Software development
Quick apply
6d
Electrical Project Manager
M&E Connect LTD —Croydon
- £70,000 - £95,000 a year
- Full-time
- Project management
- Organisational skills
- Construction experience
Quick apply
7d
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
8d
Level 2 - IT Support Consultant
Fuse Technology Pty Ltd —London
- £40,000 - £45,000 a year
- Full-time
- Azure
- Software troubleshooting
- Microsoft Office
Quick apply
5d
Audio Engineer
Formula 1 —Biggin Hill
- Full-time
- AutoCAD
- Schematics
- IT
- Store discount
- Annual leave
Network Design Engineer
Google —London
- £100,000 - £103,000 a year
- Computer Science
- Engineering
- System design
Automation Maintenance Engineer - Pool
Royal Mail Group —Romford
- £54,791 a year
- Overtime
- Annual leave
IT Field Engineer
doetaylor ltd —London
- £35,000 - £45,000 a year
- Full-time
- Driving
- Computer networking
- IT
Quick apply
14d
Post Production Engineer
Warner Bros. Discovery —London
- Full-time
- Assembly
- Computer networking
- IT
12d
Workshop Manufacturing Engineer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- CAD
- Engineering
- University
- Annual leave
- Employee assistance programme
Field Engineer
Vianet PLC —Watford
- £31,500 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Free parking
- Work from home
Quick apply
Audio Visual Field Service Engineer
Design Integration Ltd. —London
- Overtime
- Schematics
- Travel
- In-person
- Annual leave
Quick apply
Manufacturing Engineering Intern
Bühler —London
- £24,795 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Life insurance
6d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
13 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

equipment engineer jobs in croydon, gtl

Helpdesk Technician (1st line)

Engineer

Pump Service Engineer

MPS Field Engineer

Field Service Engineer (Bromley)

Electrical Project Manager / Junior Project Manager

Software Engineer, Junior / Graduate (m/f/*)

Onboarding Manager (Site Implementation)

Electrical Project Manager

IT Support Engineer

Level 2 - IT Support Consultant

Audio Engineer

Network Design Engineer

Automation Maintenance Engineer - Pool

IT Field Engineer

Post Production Engineer

Workshop Manufacturing Engineer

Field Engineer

Audio Visual Field Service Engineer

Manufacturing Engineering Intern

I want to receive the latest job alerts for equipment engineer in croydon, gtl

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