head coach Work, Jobs in croydon, gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Career Coach
Freshfields —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
7d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
1d
Head Coach
Gymfinity Kids —South Croydon
- £13.87 an hour
- Part-time
- Preschool
- Mentoring
- In-person
- Employee discount
- Referral programme
Quick apply
3d
Full-time Head Coach
Jobs In. Fitness —London
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- Leadership
Quick apply
Head Coach - Rugby
Southwark Rugby Club —Camberwell
- £30 - £45 an hour
- Part-time
- First Aid Certification
- In-person
- Teaching
Quick apply
2d
Head of People
InvestEngine —London
- Hybrid work
- Human resources
- AI
Head of People
Jobs In. Fitness —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Communication skills
Quick apply
14d
Head of Impulse
Lindt Careers —London
- £95,000 - £115,000 a year
- Hybrid work
- Bar
- Sales
- Leadership
12d
Head of Events & Sponsorship
Charles Stanley —London
- Full-time
- Project management
- Organisational skills
- Leadership
Head of Creative
Lendable —London
- Full-time
- Hybrid work
- Machine learning
- AI
- Leadership
- Referral programme
Head of Governance & Portfolio Management
Infovista —Guildford
- Remote
- IT
- Leadership
Own Brand Buying Assistant
Superdrug —Croydon
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Store discount
- Employee discount
6d
Therapeutic Hub Head of Service (Greenwich)
Transforming Lives for Good (TLG) —London
- £20,712.50 - £44,449.00 a year
- Part-time
13d
Head of Creative
Motorway —London
- Full-time
Quick apply
Head of Grocery
The Bread Factory —London
- Bakery
- Leadership
- Communication skills
- Employee discount
Head of Privacy
Trainline —London
- £115,000 - £140,000 a year
- Full-time
- Hybrid work
- Machine learning
- Agile
- AI
Head of Strategy
Trainline —London
- £100,000 - £120,000 a year
- Full-time
- Hybrid work
- Spanish
- Master's degree
- Analysis skills
Head Technician
iSmash —Croydon
- £28,419.30 a year
- Full-time
- Mentoring
- Organisational skills
- Contracts
Head of Specialised Support
Wise Australia Investments —London
- £90,000 - £120,000 a year
- Travel
- APIs
- Leadership

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

head coach jobs in croydon, gtl

Head Of Customer Experience

Career Coach

Head of Retail for the South (UK)

Head Coach

Full-time Head Coach

Head Coach - Rugby

Head of People

Head of People

Head of Impulse

Head of Events & Sponsorship

Head of Creative

Head of Governance & Portfolio Management

Own Brand Buying Assistant

Therapeutic Hub Head of Service (Greenwich)

Head of Creative

Head of Grocery

Head of Privacy

Head of Strategy

Head Technician

Head of Specialised Support

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