Resident liaison officer Work, Jobs in Croydon (with Salaries)

Resident Liaison Officer
Equans —Croydon
- Up to £33,000 a year
- Full-time
- Maintenance
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Resident Liaison Officer
Sutton Housing Society —Sutton
- £17,649 a year
- Part-time
- Microsoft Office
- Driving
- In-person
- Annual leave
- Work from home
Quick apply
10d
Apprentice Resident Liaison Officer
Equans —Croydon
- £21,000 - £24,000 a year
- Full-time
- Customer service
- No experience needed
- Communication skills
- Annual leave
- Employee discount
Resident Liaison Officer
Southern Housing —Farringdon
- £37,578 a year
- Full-time
- Hybrid work
- Contracts
- In-person
- Communication skills
- Annual leave
11d
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Resident Liaison Officer
Kier Group —Rainham
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Flexible schedule
Resident Liaison Officer
Aaron Services —East London
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
4d
Resident Liaison Officer
Sureserve —East London
- £30,000 - £35,000 a year
- Microsoft Office
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Resident Liaison Officer
Mulalley and Co Ltd —London
- From £30,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
7d
Client Resident Liaison Officer - Social Housing
Aaron Services —London
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
6d
Resident Liaison Officer
United Infrastructure —London
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Resident Liaison Officer
DCK Construction —Camden Town
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
Quick apply
13d
Resident Liaison Officer
Chigwell Construction —Acton
- From £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Free parking
Quick apply
Customer Liaison Officer
Metropolitan Thames Valley —London
- £37,732 - £39,717 a year
- Full-time
- Customer service
- Microsoft Office
- Presentation skills
Quick apply
11d
Arboriculture Relationships Officer
Merton Council —Merton
- £40,182 - £42,060 a year
- Full-time
- Communication skills
13d
FCRM Security Compliance and Culture Support Officer - 35807
Environment Agency —London
- £34,320 a year
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
11d
Neighbourhood Safeguarding Officer
Tower Hamlets —London
- £42,264 a year
- Hybrid work
- Annual leave
7d
Resident Liaison Manager
Wates —Dartford
- Customer service
- Maintenance
- Microsoft Office
4d
Housing Officer / Transitional Housing Officer (North West London)
Break Away Group —North West London
- £12.71 - £14.50 an hour
- Part-time
- Hybrid work
- Management
- Driving
- Organisational skills
- Flexitime
- Work from home
Quick apply

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Resident Liaison Officer

Equans -
Croydon

Apply Now

Job details

Permanent | Full-time
Up to £33,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Maintenance
Administrative experience
Organisational skills
IT
Communication skills

Full job description

Resident Liaison Officer

Offer ID:

84245

Job:

Support Functions / Other

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for an experienced Resident Liaison Officer to join our team in Croydon on a full-time, permanent basis. We offer a salary of up to £33,000 plus a company car.

This is an exciting opportunity to play a key role in supporting residents and clients across social housing refurbishment, maintenance, and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement works.

We are looking for someone with Resident Liaison Officer, Tenant Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, refurbishment, regeneration, or construction environments.

As a Resident Liaison Officer, you'll act as the key link between residents, site teams, and project managers, helping to minimise disruption, manage expectations, and maintain positive relationships within the local community.

A full UK driving licence is essential for this role.

About the Role

As the main point of contact for residents throughout the lifecycle of planned works, you will provide clear communication, coordinate access arrangements, and ensure residents feel informed and supported at every stage of the project.

Key Responsibilities

Build and maintain positive relationships with residents, ensuring they remain informed about planned works, project timelines, and progress updates.
Act as the primary point of contact between residents, site teams, project managers, and client representatives.
Coordinate access appointments and arrangements to support the successful delivery of works.
Distribute resident communications, including notices, newsletters, and project updates.
Respond to resident enquiries and concerns professionally, resolving issues promptly and escalating where required.
Support resident meetings, consultation events, open days, and community engagement activities.
Maintain accurate records of resident interactions, access arrangements, vulnerabilities, and any special requirements.
Work closely with site managers and project teams to ensure residents' needs are understood and considered throughout delivery.
Promote Equans' commitment to excellent customer service and community partnership.
Ensure residents' homes are treated with care, respect, and professionalism during all works.

About You

Proven experience working as a Resident Liaison Officer, Tenant Liaison Officer, or in a similar resident-facing role.
Previous experience within social housing, planned maintenance, refurbishment, regeneration, construction, or property services environments is essential.
Experience managing resident communications, appointments, access arrangements, and customer enquiries throughout planned works programmes.
Excellent communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of residents and stakeholders.
Strong organisational skills with the ability to manage multiple priorities effectively.
A compassionate, professional, and customer-focused approach.
Good IT and administrative skills with experience maintaining accurate records and resident communications.
The ability to work independently as well as collaboratively within a wider project team.
A full UK driving licence.

What We Offer

In return, we offer a competitive package and opportunities to develop your career within a leading organisation:

Competitive salary and benefits package
24 days annual leave plus bank holidays
Pension scheme
Life assurance
Employee benefits platform, including retail discounts and wellbeing support
Ongoing training and professional development opportunities
Career progression within a growing and diverse organisation

Why Equans?

At Equans, we deliver essential services across energy, regeneration, and facilities management, helping to create sustainable communities and improve everyday lives. Our people are at the heart of everything we do, and our Resident Liaison Officers play a vital role in ensuring projects are delivered with care, professionalism, and a strong focus on customer satisfaction.

Join Equans and help us make a positive impact in communities across the UK.

Place:

Workplace : Croydon United Kingdom

Apply Now

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