Guest service Work, Jobs in Cumbernauld, Nlk (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
1d
Reception - Team Member
Premier Inn —Stirling
- Up to £13.06 an hour
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
1h
Events Operations Manager (F&B)
Gleneagles —Auchterarder
- £53,363 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Employee assistance programme
- Employee discount
Quick apply
12d
Nights - Team Member
Premier Inn —Glasgow
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
1h
Reception Supervisor
SuperPark UK —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hospitality
- Administrative experience
- First Aid Certification
- Free parking
- Employee discount
Quick apply
Guest Experience Team Member
Deep Sea World —Inverkeithing
- Up to £12.71 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
3d
Club Manager - Pure Padel Glasgow
Pure Padel —Glasgow
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
13h
Front of House Staff
MI INNS LTD —Glasgow
- £12.21 - £100.00 an hour
- Part-time
- Serving
- Hospitality
- English
- Free parking
- Flexitime
Quick apply
Duty Manager
Stirling Hotel Services Ltd —Stirling
- From £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
- Referral programme
Quick apply
Health Club Team Member
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Resident Services Associate
Colby River —Glasgow
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Night Audit
Motel One —Glasgow
- Full-time
- English
- Hotel
- Front desk
Quick apply
5d
Junior Bartender, The Century Bar
Gleneagles —Auchterarder
- £34,339 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Waiter/Waitress - Part Time
Bow Hospitality —Polmont
- From £12.71 an hour
- Part-time
- Serving
- Hospitality
- Basic maths
- Employee discount
Quick apply
Front of House Supervisor
Powmill Milk Bar —Kinross
- £25,000 - £27,000 a year
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
6d
Event staff- Senior Open
The Combined Services Provider —Auchterarder
- £14.25 an hour
- Full-time
- Hospitality
- Customer service
- Driving
- Flexible schedule
Quick apply
6d
Front of House Assistant
Bannatyne —Falkirk
- £12.71 an hour
- Weekend availability
- Bar
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Waiter/Waitress
Resource corner —Glasgow
- £12.21 - £18.58 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
2h
Guest Representative
BNBHOST —Southside Central
- From £12.75 an hour
- Part-time
- Hybrid work
- Hospitality
- Customer service
- In-person
- Work from home
Quick apply
10d
Guest Experience Specialist
Indie Campers —Broxburn
- £26,500 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply

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Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
1 day ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

guest service jobs in cumbernauld, nlk

Director of Guest Experience

Reception - Team Member

Events Operations Manager (F&B)

Nights - Team Member

Reception Supervisor

Guest Experience Team Member

Club Manager - Pure Padel Glasgow

Front of House Staff

Duty Manager

Health Club Team Member

Resident Services Associate

Night Audit

Junior Bartender, The Century Bar

Waiter/Waitress - Part Time

Front of House Supervisor

Event staff- Senior Open

Front of House Assistant

Waiter/Waitress

Guest Representative

Guest Experience Specialist

I want to receive the latest job alerts for guest service in cumbernauld, nlk

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